Closed Caption not work and other more.

When we watch television and closed caption does not run as much. Also they charge us so much money from what Tech said he showed that our payment 89.99. But they charge us 10.00 fee for HD plus other things way too much. Also they said they would send shipping replacement box then charge us for shipping. If we do not have own box and should not charge customers. They are RIPPING OFF CUSTOMERS. I am going to switch from Dish Network to someone else. I am so feeding up with Dish Network. They are very HUNGRY FOR MONEY......