MISLEADING CUSTOMER SERVICE AGENTS
Complaint
Arina Hanciulescu
Country: United States
I purchased two tickets with Chepoair and while I am on the phone with their agent, trying to understand her accent is impossible. She barley spoke the English language. How can this company hire people that barley speak English?
I told the lady I want a refundable ticket and what I need to do for that, she told me to order the insurance. An extra $10.00 change so I did that. After, my mom got hurt and I had to cancel my trip, I called back Chepoair and told them I needed a refund. They told me NO REFUND is given for any ticket, Insurance is only if a family member get's hurt or dies. The cheopoair representative I guess she may have told me but her English was so bad, I ask her over 3 time to repeat herself because I couldn't understand. I am just so sick of dealing with non speaking agents that give bad info, or maybe that's why they hire them to rob their clients. After speaking to their "Supervisor" he is the same accent and same dumb answers, they would NOT refund me. Even after listening to the tape and how many times I asked her to repeat herself, not understanding her.
They all work in cahoots over there, from the same county.......not an american company....BOYCOTT CHEPOAIR, their thieves! BUYER BEWARE!
I told the lady I want a refundable ticket and what I need to do for that, she told me to order the insurance. An extra $10.00 change so I did that. After, my mom got hurt and I had to cancel my trip, I called back Chepoair and told them I needed a refund. They told me NO REFUND is given for any ticket, Insurance is only if a family member get's hurt or dies. The cheopoair representative I guess she may have told me but her English was so bad, I ask her over 3 time to repeat herself because I couldn't understand. I am just so sick of dealing with non speaking agents that give bad info, or maybe that's why they hire them to rob their clients. After speaking to their "Supervisor" he is the same accent and same dumb answers, they would NOT refund me. Even after listening to the tape and how many times I asked her to repeat herself, not understanding her.
They all work in cahoots over there, from the same county.......not an american company....BOYCOTT CHEPOAIR, their thieves! BUYER BEWARE!
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