Outrageous Pricing
Complaint
Jim Ronesi
Country: United States
The ice maker on my Maytag side-by-side refrigerator stopped working. I contacted A&E through the Maytag web site and was able to make an appointment for the next day. The repairman arrived timely and replaced the ice maker in the refrigerator - and left within 30 minutes. This seemed to solve the problem. However, I was charged $173 for the ice maker and $174 for labor - for a grand total, including sales tax, of $358!
After he left I checked the model number of the ice maker on Amazon.com and saw it available from a number of suppliers for $50 - less than a third of what they charged me!
In addition, charging me an installation fee of $174 for a 10 minute installation seems outrageous.
I asked if there was a seniors discount or a veterans discount - none available. I called their customer service number and complained about the pricing - but received no satisfaction.
I would recommend looking for a different repair service if you're ever have a problem with an appliance.
After he left I checked the model number of the ice maker on Amazon.com and saw it available from a number of suppliers for $50 - less than a third of what they charged me!
In addition, charging me an installation fee of $174 for a 10 minute installation seems outrageous.
I asked if there was a seniors discount or a veterans discount - none available. I called their customer service number and complained about the pricing - but received no satisfaction.
I would recommend looking for a different repair service if you're ever have a problem with an appliance.
Post a new comment