Priority Luggage Handling
Complaint
Haluk Ilkdemirci
Country: Germany
Turkish Airlines is a member of Miles & More and as every major alliance they have a service for priority handling for Business Class passengers and their elite members.
During the last year this service is became a joke. The moment they stick "Priority" sticker on your luggage you can be sure this will be one coming one of the last on the belt. This was not happened once, twice but many times.
Recently I was flying to Shanghai on Business Class and all the systems were down at Istanbul Airport. They have done all the check-in manually and were not labelling "Priority" on luggages. Guess what, my luggage arrived first on the belt.
It is good to fly to most destinations but if you do not keep the service level you will very quickly loose customers, especially the ones, which are bringing the most revenue and profitability.
I will never fly Turkish Airlines unless I have to.
Best,
Haluk
During the last year this service is became a joke. The moment they stick "Priority" sticker on your luggage you can be sure this will be one coming one of the last on the belt. This was not happened once, twice but many times.
Recently I was flying to Shanghai on Business Class and all the systems were down at Istanbul Airport. They have done all the check-in manually and were not labelling "Priority" on luggages. Guess what, my luggage arrived first on the belt.
It is good to fly to most destinations but if you do not keep the service level you will very quickly loose customers, especially the ones, which are bringing the most revenue and profitability.
I will never fly Turkish Airlines unless I have to.
Best,
Haluk
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