Billing / Refund
Complaint
Linda Kremer Reed
Country: United States
Yes I had an account with Directv since 1998 Never had a problem until now My account # 1059236 In Aug 2015 I called to end my account , I was moving and my son was going to get his own account I ask that my account be shut off the 1st of Sept 2015 because my son had Directv sales person coming in to hook his new service up . Well me had to cancel the appointment for hook up until the following week end So I called up Directv and told them not to turn me off for another week . Everything ok On Sept 1st I was shut off I called and spoke to someone why did they shut me off There was a problem with my bill for the period 7/28/15---8/27/15 they had charge me for NFL Sunday Ticket Max 2015 I never asked for So my bill that was $156.60 should have been - $58.99 because of that NFL So my bill should have been total 97.61 Will they would not turn me back on unless I paid $151.35 in full I tried to explain but would not listen (I can not understand anybody there anyways) So I paid it and told them to shut me off on 9/12/2015 when my sons service or account was to be put in .My sons service started 9/12/2015 Dan Reed #41120381 Everything to my service was cut off All boxes that were to be shipped back were waiting for boxes to be sent to me to ship them in I was waiting for refund of $33.74 That was from $151.35 I was made to pay to turn back on when my bill was really only $97.61 . Well I when get a bill for $203.79 Called and spoke to someone told them my service is off and all wires are cut from boxes waiting shipment They would take of it again Bill came in again 10/06/2015 - 10/27/2015 I now owe $165.02 Called again told them the problem this time they weren't going to do anything so I wanted to talk to someone higher up (I cant understand them again ) This time I got boxes to send back old boxes and remotes back Here comes another bill $200.70 11/12/2015- 11/20/15 They are now charging me for three movies from back in 2005 and 2011 Well here is another bill 12/20/15 -12/20/15 $200.70 I have called and called and now nobody will help Please help before they put this on my credit DIRECTV owes me $33.74
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