samsung Machine notworking properly from day 1

I have bought the front loading Samsung washing machine 6.5 kg (Washer cum dryer) from CROMA C.B.D Branch….. B.P no 8407769205 … From day 1 the dryer is not working….. At the initial stage the Cust service people from CROMA & Samsung said to check the wiring of the entire house and no one attended for 2 mts after 5 complaints. After 2 mts the service executive came and said that the problem is with the machine and has a manufacturing defect. Since then no one came to repair it or replace it….since it’s a manufacturing defect…….I have launched 14 complaints till date……the cust service fooled me for 2 mts and now they say why should we replace it …II HAVE THE RECORDING OF THE CUST SERVICE EXECUTIVE ON MY CELL PHONE ON WHICH ALL THE THINGS ARE MENTIONED…. I intend to go to consumer forum AND PRODUCE THE RECORDINGS….