no refund after cancellation
Complaint
Patrick Buechel
Country: Switzerland
During the December 2010 big freeze, BA asked us online to cancel or reschedule our flight to the US in order not to add to the chaos. We canceled and re-booked with another airline. For technical reasons, our cancellation had not gone through correctly. Requests to BA customer relations and complaint have not shown any useful results for now 4 months. We keep being passed on and not responded to. Also our booking information has since changed in strange ways without us requesting it.
Please read our entire story at http://troublewithba.com
3 days after publishing troublewithba.com, we received an email telling us that our case was being forwarded to refunds, so our hopes are currently high again!
Please read our entire story at http://troublewithba.com
3 days after publishing troublewithba.com, we received an email telling us that our case was being forwarded to refunds, so our hopes are currently high again!
Comments
I should have arrived at the airport three hours early for my British Airways flight to Verona however when I got to Victoria station to take a 35 minute train to Gatwick airport, a water main had just exploded and flooded all the train tracks. I quickly jumped on another train going to East Croyden where I then got a replacement bus service to the airport. I could have still made my flight but 2 miles outside the airport the traffic completely stopped. When I finally got into the airport I had 20 minutes before my flight, but British Airways wouldn’t let me fly, which is understandable enough.
But the understanding stops there. British Airways then charged me a hefty £60 to change my flight to the next day. Hundreds of people missed their flight because of the transportation problems that was no fault of their own, but British Airways charged them all £60 to transfer their flight to the next day. However other airlines were a lot more understanding, like Easy Jet, which didn’t charge their customers anything.
I asked British airways, who are always advertising how much they understand their customers and care for them, where did they get the arbitrary charge of £60, why did they have to charge so much, and why did other airlines like Easy Jet not charge their customers anything? They wrote back in a cold robotic way and basically told me to [***].
British Airways definitely made a lot of money that day. And I actually originally paid £20 more to fly with them because I bought into their brand and thought they were more reliable and understanding. But from my experience, and other people I have talked to since then about their negative experience with British Airways, I think those days are over and I think they need to change their brand song from the Flower Duet to John Lee Hookers ‘I need money’ song. At least I’m giving my money to Easy Jet next time.