Credit Card Cancelled

In January of this year, I realized that I was not receiving my credit card statements. Evidently, a statement was returned to B of A WITHOUT my knowledge, saying that the name or address on the statement was incorrect. I never knew this, even after calling to make a payment in February. During that call to make my payment, I was not informed that my account was in the process of being cancelled. I continued to not get statements?! A few months later, with my card still being declined, I called again and this time I paid my balance in full, approx $300, hoping that this would clear things up. When I returned from being out of town for a month, I tried to use my credit card, and it was again denied. I called customer service, business credit department, and finally a credit manager from the East Coast. Evidently, paying my balance wasn't enough to get my card activated. When I inquired as to why, I was informed that my account was now closed?!?! they told me that I never specifically asked for it to be opened???!!! I thought that informing them that my card was being denied and then paying off my balance was obvious. I was told NOTHING!!! There had been no PROFESSIONAL follow-up to anything from Bank of America. I owed no money, and had no idea that my account was in this situation. I have been a card holder for B of A for close to 20 years!!! The only thing that was offered to me was information about Reapplying for another card. I have lost my good-standing history and my interest rate. I was treated like any other individual, rather than a customer in good-standing. I was told that "nothing could be done.", which is never true. I finally asked for their RETENTION DEPARTMENT. I was informed that that no longer exists. If this is all that my business means to Bank of America, then they have seen the last of me...My wife was listening to the phone nightmares that I was having over the past two days, and she has not decided to cancel her Bank of America Credit Card, as well as her account with their bank. She will also be taking her business elsewhere. WHAT A SHAME TO BE TREATED LIKE THIS AFTER 20 YEARS. (Social Media will also hear about this incompetency nightmare)