Appalling Service

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Complaint

0
Tony Hart
Country: United States
I visited London about 3 weeks ago and reserved a Mercedes E Class car.  On my arrival at their depot on Pentonville Rd, Islington to pick up the car I was greeted by a most unfriendly young lady (Harriet) that informed me that the car I reserved was unavailable as it was needed for a Mercedes executive.  Apparently I was not as important.  Therefore there was no E Class there but only a C Class.  I objected and refused it.  She wanted me to pay an extra Approx $50 per day to be upgraded to a Range Rover.  I objected to that as well.  She did however find me a 5 Series BMW at their Marble Arch location.  90 minutes later I was able to leave that place in this BMW.  I had a long drive ahead of me that day and caused me arrive there very late.
This young lady was so rude it's hard to describe.  It seemed as though she could care less whether she attend to me or not.
For some reason, renting in the UK is arduous.  They are so behind the times with car rentals.  It's about time the parent companies here in the U S taught them over what customer service is about.  And I am British, too!

Comments

  • 0
    Anga
    A 5 series is far superior to an E-class, so you were lucky in that respect. However, it's very common in the UK for agents to not care less that the class you booked was unavailable (and you do book a class; very, very rarely a particular car). They care even less that because you had a long disagreement about the car classes that you were late to arrive somewhere - however, Europcar should not take all the blame for that.

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