(1) Fraudulent billing (2) Referral to collection agency

,My Consumer Cellular cell phone was lost in 2012, service cancelled, etc.  I paid the bill for that month, but bills kept coming with various incorrect amounts owed.  I was forced to make many, many calls to them, each time being assured all was well and each time wasting my time.  Finally I submitted a complaint to the FTC.  Today I learned that I was referred to the collection agency.  Luckily I will  contact the FTC again, because Consumer Cellular is so disorganized that it probably did not yet get the the FTC complaint.  i do not have the time any more to re-tell my long story or submit documents, so I am glad I will update my call to the FTC.  This is what everyone should do.  Unfor
tunately AARP has some slight association with Consumer Cellular, so I reported my persecution to AARP.  I hope I have that document in my computer.  I know the FTC complaint is still valid.  This will save me much, much trouble in dealing with a collection agency.  I am writing this to advise anyone to stay clear of this company.  If you are already a client of Consumer Cellular and the same horror happens to you, please just file with the FTC.