Number deactivated and disassociated
Complaint
Praseed
Country: India
Dear Airtel,
I have been a loyal customer of Airtel since last 5 years. The problem is my number 9535279466 from 28th October 2013 is inactive and now even disassociated from my name.
The problem history :
1) I applied for prepaid to postpaid conversion on 11th October 2013 .
Submitted the application along with required documents to vendor at Manyata Tech Park , Rachenahalli Bangalore-45
The vendor provided the postpaid sim : 89914500030212432494
Vendor cell number : 9591555793 , 9008465967 , 9945265599
2) I got message from AZ-AIRCCM on 24th October 2013 saying the address verification been initiated
3) The person visited me on 25th October for address verification and subsequently got the message of succesful address verification the same day.
4) Message from AZ-AIRCCM on 26th October 2013 mentioning tonight the prepaid will deactivate and postpaid will be activated
5) On 28th the prepaid was deactive but the postpaid was not yet activated.
6) I tried raising requests , complaints on the airtel website , below are some of the complaint numbers :
PO102800093
PO102800088
PR102800210
OT102900092
I also tried to reach customer care numbers , nothing helped.
7) Then i visited Airtel relationship centre on 29th October 2013 at Divyashree towers , Bannerghatta Road , Bangalore , there i was informed that TV task was pending and it will be completed in one day . customer care guy number : 9611222215 , i tried to call him to check the status next day , he never picked the call.
8) Then i visited Airtel relationship centre Rajajinagar 1st Block on 31st October 2013 , and there i was informed that the sim provided to me was the wrong one and in order to get the sim reactivated i have to apply a new application , so that they cancel the existing account and create a new one with the whole process will repeat. I was informed that it will be completed within 4 working days. So i again applied for the same and got the postpaid sim : 89914500030202522577 and still nothing happened.
9) Again i called customer care guys , visited relationship centres and every one says this number is not available and is not associated to anyone.
So then when i ask what should i do now , no one has an answer and are unaware about what needs to be done.
I was a happy prepaid customer with proper service till 27th October and since i applied prepaid to postpaid conversion am now without service.
If postpaid is not activated how can prepaid be deactivated ?
If there is any issue in conversion why is there no resolution for 16 days ?
I dont understand how can you disassociate my number from my name without any intimation?
I am undergoing heavy losses due to this issue am requesting to
Please provide an immediate resolution
Thanks and Hoping resolution immediately,
Praseed
I have been a loyal customer of Airtel since last 5 years. The problem is my number 9535279466 from 28th October 2013 is inactive and now even disassociated from my name.
The problem history :
1) I applied for prepaid to postpaid conversion on 11th October 2013 .
Submitted the application along with required documents to vendor at Manyata Tech Park , Rachenahalli Bangalore-45
The vendor provided the postpaid sim : 89914500030212432494
Vendor cell number : 9591555793 , 9008465967 , 9945265599
2) I got message from AZ-AIRCCM on 24th October 2013 saying the address verification been initiated
3) The person visited me on 25th October for address verification and subsequently got the message of succesful address verification the same day.
4) Message from AZ-AIRCCM on 26th October 2013 mentioning tonight the prepaid will deactivate and postpaid will be activated
5) On 28th the prepaid was deactive but the postpaid was not yet activated.
6) I tried raising requests , complaints on the airtel website , below are some of the complaint numbers :
PO102800093
PO102800088
PR102800210
OT102900092
I also tried to reach customer care numbers , nothing helped.
7) Then i visited Airtel relationship centre on 29th October 2013 at Divyashree towers , Bannerghatta Road , Bangalore , there i was informed that TV task was pending and it will be completed in one day . customer care guy number : 9611222215 , i tried to call him to check the status next day , he never picked the call.
8) Then i visited Airtel relationship centre Rajajinagar 1st Block on 31st October 2013 , and there i was informed that the sim provided to me was the wrong one and in order to get the sim reactivated i have to apply a new application , so that they cancel the existing account and create a new one with the whole process will repeat. I was informed that it will be completed within 4 working days. So i again applied for the same and got the postpaid sim : 89914500030202522577 and still nothing happened.
9) Again i called customer care guys , visited relationship centres and every one says this number is not available and is not associated to anyone.
So then when i ask what should i do now , no one has an answer and are unaware about what needs to be done.
I was a happy prepaid customer with proper service till 27th October and since i applied prepaid to postpaid conversion am now without service.
If postpaid is not activated how can prepaid be deactivated ?
If there is any issue in conversion why is there no resolution for 16 days ?
I dont understand how can you disassociate my number from my name without any intimation?
I am undergoing heavy losses due to this issue am requesting to
Please provide an immediate resolution
Thanks and Hoping resolution immediately,
Praseed
Comments
This is with reference to your post dated 12 November 2013
Please share your alternate contact number with us at airtel.presence@in.airtel.com to enable us to assist you.
Look forward to hearing from you.
Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our roducts and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
As required , i have mailed you my alternate number.
Thanks & Regards
Praseed
Thank you for sharing your alternate contact details with us. We will contact you soon to resolve your concern.
Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.presence@in.airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
This is with reference to your post dated 12 Nov. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.
We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.presence@in.airtel.com
Look forward to hearing from you.
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.presence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
I had shared my alternate contact number in the email as requested. I waited the whole day yesterday but never received any call.
I am putting my alternate number here 9481785594 . Please call me and resolve the issue ASAP.
Thanks
Praseed
We will get this checked and update you at the earliest.
Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.presence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Any positive updates ?, Please let me know the status.
Thanks
Praseed
What is the update here ? My number is inactive since a month and here no one is responding , this clearly shows no one is acting on it and your officials are sleeping over it. I need the resolution immediately. Its hard for me to understand why is it taking nearly a month to resolve a single issue.
I kindly request you to act on it at the earliest and provide me the resolution.
Thanks
Praseed
What is the update here ? My number is inactive since a month and here no one is responding , this clearly shows no one is acting on it and your officials are sleeping over it. I need the resolution immediately. Its hard for me to understand why is it taking nearly a month to resolve a single issue.
I kindly request you to act on it at the earliest and provide me the resolution.
Thanks
Praseed