Payment not reflected in airtel account 8800855039
Complaint
Gaurav Bathla
Country: India
Excerpts from my email to airtel below (there are loads of them, i could not attach them all).
Airtel cannot detect payment made from Airtel app (wallet), there were two transactions from airtel app, one was sucessful and the other was not. I have been following up and submitting all the proofs including bank statement but they are not able to find a solution and are closing my tickets every now and then.
Dear Appellate,
Please can you look into this as this has remained unsolved for more than 30 days now even after escalating to level 2.
Also my bank statements (provided as a proof) clearly indicate the payment on 1098 was debited on 20MARCH2017 but it didnt reflect in dongle account (8800855039).
I had followed up several times but airtel is closing the tickets without proper resolution, i have not been able to use the services since 24 March 2017 till date and i am being billed for something that i am not using.
I need to escalate it further to the ombudsperson, DPSS (RBI) and the consumer forum.
Why is this being closed over and over again.
I had submitted my bank statement even?
no follow ups have been done but the ticket is closed.
Please call back on 9873473032
Airtel cannot detect payment made from Airtel app (wallet), there were two transactions from airtel app, one was sucessful and the other was not. I have been following up and submitting all the proofs including bank statement but they are not able to find a solution and are closing my tickets every now and then.
Dear Appellate,
Please can you look into this as this has remained unsolved for more than 30 days now even after escalating to level 2.
Also my bank statements (provided as a proof) clearly indicate the payment on 1098 was debited on 20MARCH2017 but it didnt reflect in dongle account (8800855039).
I had followed up several times but airtel is closing the tickets without proper resolution, i have not been able to use the services since 24 March 2017 till date and i am being billed for something that i am not using.
I need to escalate it further to the ombudsperson, DPSS (RBI) and the consumer forum.
Why is this being closed over and over again.
I had submitted my bank statement even?
no follow ups have been done but the ticket is closed.
Please call back on 9873473032
Comments
This is with reference to your post, dated 25 April 2017.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtelpresence@in.airtel.com
Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
This is with reference to your post dated 25 April 2017 .
We tried calling you multiple times to get additional details to enable us to address your concern.
However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.
Regards,
Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
This is with reference to your post dated 25 April 2017.
We were waiting to receive your contact details to enable us to address your concern.
Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtelpresence@in.airtel.com
Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd