استخدام تذكرة زوجتي والغاء حجوزاتها
Complaint
abdullah
Country: Saudi Arabia
This latter to explain what happened to me and my family during my trip to Turkey. First of all, I has released tow tickets(2) round trip from Riyadh to Istanbul, for me and my wife from Attayyar Office for Travel and Tourism-Main Office in Riyadh, and tow tickets(2) round trip for internal flights from Istanbul to Trabzon, from Turkish Tourism Office in Riyadh, BY RESERVATION NUMBER ( R D T W E L ) as follow:
MR ABDULLAH H. ALMUTAIRI < 1 >
RUH IST 14 OCT 2010 02:20 AM
IST TZX 16 OCT 2010 17:35 PM
TZX IST 21 OCT 2010 09:20 AM
IST RUH 24 OCT 2010 21:45 PM
< 2 > MRS HANA M. ALMUTAIRI
RUH IST 14 OCT 2010 02:20 AM
IST TZX 16 OCT 2010 17:35 PM
TZX IST 21 OCT 2010 09:20 AM
IST RUH 24 OCT 2010 21:45 PM
I travelled from Riyadh to Istanbul then to Trabzon, but when I checked my reservation in Trabzon airport on (19 OCT ), I discovered that my wife reservation to Istanbul has been cancelled without any action from my side and used by someone else . Also I discovered that her reservation from Istanbul to Riyadh cancelled and used too! While in the same time my wife with me in Trabzon!. During that I have told Turkish airways office and they sent an email to main office in Istanbul to know what happened but from that date (19 OCT) until (21 OCT) I haven't received any reply therefore they advised me to issue new ticket(1) for my wife from Trabzon to Istanbul and another ticket for her from Istanbul to Riyadh. Upon that I paid ( 1006,24 TL ) in spite of having original e-ticket. After they charged me ( 50 EUR = 99 TL ) because I changed my reservation to return to Riyadh from (24 OCT) to be on (21 OCT).
Now, I present my complains asking How is that happened? And ask how my wife reservation cancelled without notifying me, And how my wife ticket used by someone else? And how that someone passed all check points in Istanbul airport without any identification or comparing his ID with the original reservation information.
The aim of this is getting back my money for the line ( Trabzon – Istanbul – Riyadh ) for my wife, And pay what is worth this error which I am surely know is a mistake of Turkish Airways office in Istanbul Airport.
Please solve this problem and answer all these questions and return my money back as soon as possible.
MR ABDULLAH H. ALMUTAIRI < 1 >
RUH IST 14 OCT 2010 02:20 AM
IST TZX 16 OCT 2010 17:35 PM
TZX IST 21 OCT 2010 09:20 AM
IST RUH 24 OCT 2010 21:45 PM
< 2 > MRS HANA M. ALMUTAIRI
RUH IST 14 OCT 2010 02:20 AM
IST TZX 16 OCT 2010 17:35 PM
TZX IST 21 OCT 2010 09:20 AM
IST RUH 24 OCT 2010 21:45 PM
I travelled from Riyadh to Istanbul then to Trabzon, but when I checked my reservation in Trabzon airport on (19 OCT ), I discovered that my wife reservation to Istanbul has been cancelled without any action from my side and used by someone else . Also I discovered that her reservation from Istanbul to Riyadh cancelled and used too! While in the same time my wife with me in Trabzon!. During that I have told Turkish airways office and they sent an email to main office in Istanbul to know what happened but from that date (19 OCT) until (21 OCT) I haven't received any reply therefore they advised me to issue new ticket(1) for my wife from Trabzon to Istanbul and another ticket for her from Istanbul to Riyadh. Upon that I paid ( 1006,24 TL ) in spite of having original e-ticket. After they charged me ( 50 EUR = 99 TL ) because I changed my reservation to return to Riyadh from (24 OCT) to be on (21 OCT).
Now, I present my complains asking How is that happened? And ask how my wife reservation cancelled without notifying me, And how my wife ticket used by someone else? And how that someone passed all check points in Istanbul airport without any identification or comparing his ID with the original reservation information.
The aim of this is getting back my money for the line ( Trabzon – Istanbul – Riyadh ) for my wife, And pay what is worth this error which I am surely know is a mistake of Turkish Airways office in Istanbul Airport.
Please solve this problem and answer all these questions and return my money back as soon as possible.
Comments
MR ABDULLAH H. ALMUTAIRI < 1 >
RUH IST 14 OCT 2010 02:20 AM
IST TZX 16 OCT 2010 17:35 PM
TZX IST 21 OCT 2010 09:20 AM
IST RUH 24 OCT 2010 21:45 PM
< 2 > MRS HANA M. ALMUTAIRI
RUH IST 14 OCT 2010 02:20 AM
IST TZX 16 OCT 2010 17:35 PM
TZX IST 21 OCT 2010 09:20 AM
IST RUH 24 OCT 2010 21:45 PM
I travelled from Riyadh to Istanbul then to Trabzon, but when I checked my reservation in Trabzon airport on (19 OCT ), I discovered that my wife reservation to Istanbul has been cancelled without any action from my side and used by someone else . Also I discovered that her reservation from Istanbul to Riyadh cancelled and used too! While in the same time my wife with me in Trabzon!. During that I have told Turkish airways office and they sent an email to main office in Istanbul to know what happened but from that date (19 OCT) until (21 OCT) I haven't received any reply therefore they advised me to issue new ticket(1) for my wife from Trabzon to Istanbul and another ticket for her from Istanbul to Riyadh. Upon that I paid ( 1006,24 TL ) in spite of having original e-ticket. After they charged me ( 50 EUR = 99 TL ) because I changed my reservation to return to Riyadh from (24 OCT) to be on (21 OCT).
Now, I present my complains asking How is that happened? And ask how my wife reservation cancelled without notifying me, And how my wife ticket used by someone else? And how that someone passed all check points in Istanbul airport without any identification or comparing his ID with the original reservation information.
The aim of this is getting back my money for the line ( Trabzon – Istanbul – Riyadh ) for my wife, And pay what is worth this error which I am surely know is a mistake of Turkish Airways office in Istanbul Airport.
Please solve this problem and answer all these questions and return my money back as soon as possible.
THANKS