972-653-1000 placing repeated "Abandoned calls" to my phone
Complaint
imahaingttia
Country: United States
Caller I.D. simply reads "Texas". Phone calls from the above numbers were also received on February 5, 2008 at 11:34 am, 4:08 pm, and 8:34 pm. No voicemail message indicating the purpose of the call or its intended recipient is ever left by the caller. I also receive multiple daily calls from the above number as well as from 972-655-0010 at my workplace phone number, however, as they continue to deprive me of the courtesy of knowing for whom they are calling or for what purpose, I do not feel obliged to answer their calls, or to endure their harassment, which is why I've filed complaints with both the FCC and the FTC.
Comments
Little verification of legitimacy, and many people are concerned it might be "phishing".
A substantial number of reports indicate consumer either did not have a Citi card, or on calling Citi directly, their account had no problems. If legitimate, they may be calling using old information from original application.
Tactics appear more like an in-house collections call on an account only slightly overdue, as compared to independent CA calling on a charged off account.
If you are receiving calls at both home and work, and you have a Citi card, you might call them using the customer service number on your card.
https://800notes.com/Phone.aspx/1-972-653-1000/3
"Lisa - 8 Oct 2007
I called the 972-653-1000 number back and got a woman on the phone. First thing she did was ask for my account number. She claimed to be with the collections department. She claims to handle collections on behalf of visa/mastercard for companies like HomeDepot, Macys, and Shell. She said she didn't place the call to me and the 800 number given in the message wasn't listed on any list she had. When I said that I googled the phone numbers given and they came up as phishing scams and that I wanted my cell phone number removed from their lists, she said, "Ok, you have a nice day." Something is "phishy." I'm calling Citibank to report, as well as investigate a way to report this to police/government.
Caller ID: 972-653-1000
Caller: none given
Caller Type: Collection Agency"
"Collector - 10 Oct 2007
hi everyone, I actually work for Home Depot Credit Services, run by citi... The main reason why you get the calls is because it's the # listed on the account when the application was filled out in the store or online. we call for 1 of 2 reasons: you are behind on your bill, or there is fraudulant activity. I just talked to a gentlemen who had the same problem it looks like a lot of people here are having...turns out *drumroll* he was past due by 21 days. big surprise, but he gave me a earfull about how we call continuously but never leave msgs. I let him know our management tells us not to because *another drumroll* so many people are behind on their account, we have to get through all our work. To be honest, most of the time I'm on the phone with a psp in hand or listening to music... people don't pick up, and I can understand why. But as most smart people would know, just don't give out your full information! wow, if only an entire social security number was not given to the wrong person...there's things like verifying address, LAST 4 OF YOUR SOCIAL, LAST 4 OF YOUR ACCOUNT #, and date of birth... If you do get a call that seems suspicious, simply ask for the call back #, or just ask for the last 4 of your account # (same as the credit card #) and call that line...if your account is past due or seems to have been fraudulantly used, it will automatically go to the collections dept or Fraud dept, respectively. About the "underhandedness" to our skip tracing tactics, sometimes you just have to get down and dirty because that's the only people will understand you can't just skip town and not pay your damn bill... And if you do happen to find the compassion to pick up the line, and it turns out they're looking for john due and your name is john doe, or you just flat out do not have a home depot card, just simply ask the person to remove the #....9 times out of 10, if you are nice, we will remove the #...if you want to be [***] about it, we can to (by not pressing the "wrong or disc. line" button, which removes the #)"
There is someone out there who apparently shares my name but with a 35 year age difference who is being saought by lenders. They called and confused my elderly mother with multiple calls who repeatedly told them there was no one ther by that name. She finally convinced them to leave her alone by asking the age of the person they were hunting and telling them there was no one in her familky that age.
The defensive pedantic tone of your note betrays the preditory nature of yoour business. For fun, read your Bible about the immorality 'usary' as related to the cause of our world wide recession.
When trying to call back we get only the recording, "You have reached and unatended number at Citi." If you were above board there would be a way for we (who have not signed a contract inviting you into our home with such annoyments) to set you straight about your mistake. Maybe we should charge you an administrative fee to talk to you and correct your mistakes...