ALLEGED FRAUD AND THEFT
Complaint
Merlin Houzet
Country: South Africa
URGENT REQUEST FOR YOUR ASSISTANCE
Dear Sirs,
I am writing to you at the suggestion of a good friend who pitied me in my dire straits.
I am a 73-year old disabled Social Welfare pensioner of the Republic of South Africa and can ill afford to have portion of a valuable data bundle stolen from me which I allege MTN has done. I am in a rather serious predicament because MTN alledgedly "stole" in excess of 551 MB of my 2 Gigabyte data bundle that I had purchased from them on 5th July 2010. After loading the data onto my cellphone (No. 0719503019) a message came up from MTN on the cellphone to say that the expiry date for the 2 GB would be 5th September, 2010.
The situation is that on Monday afternoon (23rd August) of this week I still had in excess of 551 MB data left on my cellphone. After waking up the following morning (Tuesday 24th August) I checked my balance by phoning the usual MTN number, for this procedure, only to be told that my balance was now 10 MB data! I immediately phoned them on their inquiry number (173) which I might add is a terrible uphill battle and mission as I spent both the whole of Tuesday and Wednesday trying to contact them, and when I did, they made false promises that the data would be replaced onto my phone by 1 p.m. on Wednesday, This was never done I now sit with the same 10 MB (minus data used) that I was left with on Tuesday morning.
Now MTN maintain that because I had previously purchased some data on 24th June that the data loaded onto my cellphone 5th July, 2010 must now adopt the expiry date of 24th August (taken from the date of loading the data on 24th June!) instead of 5th September coming up next month (of the date of 5th July when I loaded the 2 GB). I consider this as theft.
As I do not have sufficient data left on my cellphone (which I normally use to access the Internet) I now have to make use of the Public Library facility to send you this email.
I trust that you will be in a situation to assist me in this matter.
Yours sincerely,
Merlin Houzet
--
Merlin Houzet,
c/o PO Box 3835, Ladysmith,
Natal, South Africa, 3370
mobile +27 719503019
Dear Sirs,
I am writing to you at the suggestion of a good friend who pitied me in my dire straits.
I am a 73-year old disabled Social Welfare pensioner of the Republic of South Africa and can ill afford to have portion of a valuable data bundle stolen from me which I allege MTN has done. I am in a rather serious predicament because MTN alledgedly "stole" in excess of 551 MB of my 2 Gigabyte data bundle that I had purchased from them on 5th July 2010. After loading the data onto my cellphone (No. 0719503019) a message came up from MTN on the cellphone to say that the expiry date for the 2 GB would be 5th September, 2010.
The situation is that on Monday afternoon (23rd August) of this week I still had in excess of 551 MB data left on my cellphone. After waking up the following morning (Tuesday 24th August) I checked my balance by phoning the usual MTN number, for this procedure, only to be told that my balance was now 10 MB data! I immediately phoned them on their inquiry number (173) which I might add is a terrible uphill battle and mission as I spent both the whole of Tuesday and Wednesday trying to contact them, and when I did, they made false promises that the data would be replaced onto my phone by 1 p.m. on Wednesday, This was never done I now sit with the same 10 MB (minus data used) that I was left with on Tuesday morning.
Now MTN maintain that because I had previously purchased some data on 24th June that the data loaded onto my cellphone 5th July, 2010 must now adopt the expiry date of 24th August (taken from the date of loading the data on 24th June!) instead of 5th September coming up next month (of the date of 5th July when I loaded the 2 GB). I consider this as theft.
As I do not have sufficient data left on my cellphone (which I normally use to access the Internet) I now have to make use of the Public Library facility to send you this email.
I trust that you will be in a situation to assist me in this matter.
Yours sincerely,
Merlin Houzet
--
Merlin Houzet,
c/o PO Box 3835, Ladysmith,
Natal, South Africa, 3370
mobile +27 719503019
Comments
Dear Sirs,
I am writing to you at the suggestion of a good friend who pitied me in my dire straits.
I am a 73-year old disabled Social Welfare pensioner of the Republic of South Africa and can ill afford to have portion of a valuable data bundle stolen from me which I allege MTN has done. I am in a rather serious predicament because MTN alledgedly "stole" in excess of 551 MB of my 2 Gigabyte data bundle that I had purchased from them on 5th July 2010. After loading the data onto my cellphone (No. 0719503019) a message came up from MTN on the cellphone to say that the expiry date for the 2 GB would be 5th September, 2010.
The situation is that on Monday afternoon (23rd August) of this week I still had in excess of 551 MB data left on my cellphone. After waking up the following morning (Tuesday 24th August) I checked my balance by phoning the usual MTN number, for this procedure, only to be told that my balance was now 10 MB data! I immediately phoned them on their inquiry number (173) which I might add is a terrible uphill battle and mission as I spent both the whole of Tuesday and Wednesday trying to contact them, and when I did, they made false promises that the data would be replaced onto my phone by 1 p.m. on Wednesday, This was never done I now sit with the same 10 MB (minus data used) that I was left with on Tuesday morning.
Now MTN maintain that because I had previously purchased some data on 24th June that the data loaded onto my cellphone 5th July, 2010 must now adopt the expiry date of 24th August (taken from the date of loading the data on 24th June!) instead of 5th September coming up next month (of the date of 5th July when I loaded the 2 GB). I consider this as theft.
As I do not have sufficient data left on my cellphone (which I normally use to access the Internet) I now have to make use of the Public Library facility to send you this email.
I trust that you will be in a situation to assist me in this matter.
Yours sincerely,
Merlin Houzet
--
Merlin Houzet,
c/o PO Box 3835, Ladysmith,
Natal, South Africa, 3370
mobile +27 719503019