never received my refund infact was charged again
Complaint
Hilda
Country: United States
this must be one off the most frauduland companies on the internet
I placed an order in august for magazines my charge was $ 24.95
when i looked at my bankstatement i had been charged $89.00 . the extra $ 65.00 was charged for shipping and handeling. I called right away to clear this matter up. Was told i would receive a refund in about 8 weeks . Never received this , instead was charged another $89.10 about two weeks ago. I have tryed to call this company all i get is an answering machine never a call back. all this started in August I went to my bank and filed a fraudulant charge claim . But the bank could not help me since the first charge was more than 6 weeks ago. This company is only out to take your money. I lost my job in June been going to College to better my life i am working hard to pay my bills then this company is stealing my money and I am sure lots of others . be warned , Hilda
I placed an order in august for magazines my charge was $ 24.95
when i looked at my bankstatement i had been charged $89.00 . the extra $ 65.00 was charged for shipping and handeling. I called right away to clear this matter up. Was told i would receive a refund in about 8 weeks . Never received this , instead was charged another $89.10 about two weeks ago. I have tryed to call this company all i get is an answering machine never a call back. all this started in August I went to my bank and filed a fraudulant charge claim . But the bank could not help me since the first charge was more than 6 weeks ago. This company is only out to take your money. I lost my job in June been going to College to better my life i am working hard to pay my bills then this company is stealing my money and I am sure lots of others . be warned , Hilda
Comments
Then contact the Illinois Attorney General. There are reports that they are being investigated, due to high levels of similar complaints.
https://complaintwire.org/Complaint.aspx/fx8hTizvzwCJTAjMRY6A5w
You can dispute EFT charges under FRB Reg. E up to 60 days after the statement date of the statement showing the disputed charges.
Your bank is WRONG to claim you cannot dispute past 6 weeks from the charge.
On the date you notified the bank that the charge was fraudulent, they had "constructive notice" under FRB Reg. E, regardless of whether they chose to properly assist you in protecting your account from that fraudulent charge or other related ones. If that first notification by you was made timely, then notice was given regardless of their incompetence in acting.
Send written notice of all the fraudulent charges you have received, including the original date of your first notification. Ask them to reverse all the disputed charges due to fraud, and to immediately close and block the account due to large-scale fraud currently being perpetrated by this company. If you have problems, contact the Office of the Comptroller of the Currency, at www.occ.gov
You should at least be able to get the recent fraudulent charge back, and the first reported charge if it was reported within the 60 day dispute window.
In addition, file fraud and theft complaints with your state Attorney General, FTC, and the Illinois Attorney General.
You should also start looking for a more competent bank.
http://www.ic3.gov
The Internet Crime Complaint Center (IC3) is a partnership between the Federal Bureau of Investigation (FBI), the National White Collar Crime Center (NW3C), and the Bureau of Justice Assistance (BJA).