Unsolicited Billing of Product vs. Visa Account
Complaint
Howard L. Page
Country: United States
Your writer recently ordered a trial (sample) free of charge of the subject product and paid for the
shipping as required. Said sample was received. Now I find the company has charged my Visa
account $74.98 without my permission! I did NOT repeat did NOT order the Instaflex and will return
the package if/when it arrives at my home.
Bottom Line: I demand repeat demand an immediate refund of my Visa account and shall look for
said credit at my next viewing of my account with Visa!
Further more I shall look forward to an acknowledgment of this communication from you by return
e/m!
Sincerely but not happy with your handling of this matter,
Howard L. Page
shipping as required. Said sample was received. Now I find the company has charged my Visa
account $74.98 without my permission! I did NOT repeat did NOT order the Instaflex and will return
the package if/when it arrives at my home.
Bottom Line: I demand repeat demand an immediate refund of my Visa account and shall look for
said credit at my next viewing of my account with Visa!
Further more I shall look forward to an acknowledgment of this communication from you by return
e/m!
Sincerely but not happy with your handling of this matter,
Howard L. Page
Comments
Dispute unauthorized charges through your bank, and block the card number or close the account due to fraud to prevent additional fraudulent charges. Follow up with a written dispute or fraud affidavit sent to your bank's dispute address.
Do NOT waste your time trying to get your money back from any scam through the scammer. Always immediately file a bank dispute, as that is usually the only way you will ever get your money back. If you leave your account or card number active, you can expect additional monthly charges, probably around $58 to $150, until you get wise and shut it down. The couple buck charge was just a teaser to get your account number, and a test that it was valid.
The game they will play is to try to delay your bank dispute past the 60 day FRB Reg. E or FCBA dispute period, after which your bank will be unlikely to be able to get your money back. To do this they will use various excuses, like "mailing an information packet" that never comes, "cancelling your membership" but they lose the "cancellation" so monthly charges continue, requiring you to get, and send in, a "refund request" that never has any effect, having to call a "refund number" that is ignored, or the cancellation "lost", etc...
File fraud complaints with FTC, your state AG, and at www.ic3.gov