SCAM
Complaint
tom
Country: United States
Bob's furniture is HORRIBLE! If you buy from Bob's and get screwed, it's you're own fault! You've been warned! Poor quality furniture. Bought the Bob's "goof proof" guarantee- what a SCAM! A year and a half later and my sofa has two broken legs and a ripped seam, and they won't repair it. They say that since I moved, I'm not covered. What? They took my money no problem, now that I need repairs, I'm out of luck. They also told me when I made the purchase that the goof proof guarantee would cover everything- what a LIE. Go on their website and read the fine print, there are so many things that are not covered, it's a worthless product, just a big moneymaker for them. When I got them on the phone, their customer service SUCKS-HORRIBLE! They could care less once they get you money. AVOID BOB'S LIKE THE PLAGUE! Give your business to someone who cares about their customers, not some crappy business with cheesy commercials.
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