Rude Customer Service

I picked up a car today 03/28/2012 at 6 am from the Philadelphia airport rental car counter and was disgusted by the behaviorof the customer service representative at the counter. I have been renting from this same location for almost a year. So I would expect the least amount of respect given to anyone else when renting a vehicle. However, as soon as I entered the lady made a dismal nod when I mentioned that I did not book under my express membership and she started complaining and talking rudely.

Basically she started complaining that I gave her more work to do because I booked without the express membership number. I explained to her that I prefer it that way. But she abusively mentioned that booking with the Express number was the better way. Then an argument continued which was quite unpleasant and she started accusing me of being difficult, which had no bearing since she was the one who started complaining and talking rudely.

I tried calling the Dollar customer care website after I had left the location to make a complaint but was given a runaround saying that I need to speak to the manager at the Dollar location.

I don't understand why I can't be treated as a regular customer and why the customer care person cannot do her job professionally.