Chipoair provided good service

I just want to say a good word about Chipoair. I made a bad mistake and booked flight on the website for  morning flight instead of the evening, which would make me to miss my connection. I realized my mistake and contacted Chipoair by phone immediately. A very nice and helpful customer rep cancelled the ticket and rebooked it at no charge and with full refund less $10.
I can see that many complaints originate from mistakes people make themselves - like me - not from Chipoair mistakes.  Of course it is great to get everything straighten out, as in my case, but maybe it is not possible in all cases.