Very sad and disappoining service at Marriotts Cork centre - Holiday Ownership Timeshare
Complaint
Daniel
Country: United States
I cannot say how stressful my wife and I have found our recent experience with their Cork center. We were the proud owners of three timeshare weeks at Marbella (Beach Club).
Two were fully paid for and one was being paid for monthly. I became very ill and made an arrangement to pay a larger monthly sum to them 300 dollars rather than 200 dollars to make up for five months missing payments. They continued to take my 300 dollars every month - which was very hard to find in our circumstances but refrained from advising us that they had revoked our ownership.
£5000 circa which had been paid to them over several years has been lost as well as the ownership and additionally we have experienced the most awful service from Cork office. Their senior Mr. Kattier will not speak to us but relies on inaccurate records. His staff and administration has lost documents, sent others to wrong addresses and generally caused us considerable heart ache and trouble. We are now £5000 down and have nothing.
Beware - do not get involved with this organization who were once excellent. J W Marriott who wrote The Spirit To Serve would I know take a very dim view of Mr Kattier's team and their inefficiencies. Has anyone tried to make a complaint about Cork to Salt Lake City? Try it. Cork intercept the complaint and keep it from their chief office over the water.
Two were fully paid for and one was being paid for monthly. I became very ill and made an arrangement to pay a larger monthly sum to them 300 dollars rather than 200 dollars to make up for five months missing payments. They continued to take my 300 dollars every month - which was very hard to find in our circumstances but refrained from advising us that they had revoked our ownership.
£5000 circa which had been paid to them over several years has been lost as well as the ownership and additionally we have experienced the most awful service from Cork office. Their senior Mr. Kattier will not speak to us but relies on inaccurate records. His staff and administration has lost documents, sent others to wrong addresses and generally caused us considerable heart ache and trouble. We are now £5000 down and have nothing.
Beware - do not get involved with this organization who were once excellent. J W Marriott who wrote The Spirit To Serve would I know take a very dim view of Mr Kattier's team and their inefficiencies. Has anyone tried to make a complaint about Cork to Salt Lake City? Try it. Cork intercept the complaint and keep it from their chief office over the water.
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