COMPEX Philippines

I would like to ask assistance on your good office on my complaint on COMPEX.. below are the email hisotry of my complaint. hope to get feedback from your office.

Thank you...







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From: medilo06@hotmail.com
To: btrcp@dti.gov.ph; webmail@dti.gov.ph; web@dti.dti.gov.ph; dtireg6@skyinet.net; carp@dti.dti.gov.ph; remediosabing@dti.gov.ph; tgaquino@boi.gov.ph; sales@compexinternational.com; cyberzone@compexinternational.com; northedsa@compexinternational.com; megamall@compexinternational.com; showroom@compexinternational.com; ermita@compexinternational.com; southmall@compexinternational.com; manila@compexinternational.com; pampanga@compexinternational.com; alabang@compexinternational.com; tutuban@compexinternational.com; makati@compexinternational.com; sucat@compexinternational.com; fairview@compexinternational.com; stlucia@compexinternational.com; bacoor@compexinternational.com; sanlazaro@compexinternational.com; kblasko@jenner.com; vm@compexinternational.com; lacdti_ncr@info.com.ph
Subject: FW: John Ian R. Medilo / COMPEX SM North Branch / Asking for humble assistance...
Date: Wed, 5 Dec 2007 00:50:13 +0800


TO COMPEX:



I would like to express my dammed [***] frustration on COMPEX, Nung binili ko ung item ung mga nauna ko ng tiningnan ay puro defective. The last option I had is that MP4 player, akala ko ayus na… napahiya pa ako dahil dami pinakita sa akin, puro sira naman… pinangakuan ako ng sales man ng COMPEX na may warranty naman tapos ngayon pinahihirapan ako…



San ba nila akala pinupulot ang pera, wala silang pakialam sa mga nag rereklamo sa kanila. Ilang buwan na akong nagrereklamo hangang ngayon wala pa rin akong feedback na natatanggap mula sa kanila, pag tumatawag ako lagi pinipilit na ni repair. SANA MAKARMA KAYO…. Walang ginagawang aksyon ang COMPEX.



Basta mabenta nyo lang kahit sira, ipipilit nyo tapos pag inabutan sa buyer, sasabihin nyo for REPAIR.. sobra talaga kayo.. wala kayong pakealam…



Sana naman hindi dumating sa point na IDEMANDA KO NA KAYO…






MAM FRANCIS
DTI - BTRCP@dti.gov.ph

Mam sana matulungan mo ako, talaga dito.. hindi na pera usapan dito... letseng COMPEX yan.. wala man lang akong natatangap na feedback kahit from head office... Hangang ngayon hindi pa rin nila ako binibigyan maayos na sagot.. tagal tagal ko na nirereklamo...

Hope you can give direct person kung saan ako pwede mag reklamo... Sobrang busy po talaga ako, at gusto ko ng IDEMANDA yang COMPEX na yan...

Hope you understand mam na hindi ako makapag asikaso to visit DTI LEGAL OFFICE... FYI po nag aaral ako at nag tratrabaho and I really hope to get any kind of assistance from you guys.. I really pissed off... PINAGSISIHAN KO PO na bumili pa ako sa COMPEX... at pinapangako ko po na hindi na ako bibili ng kahit anong mang item sa COMPEX any BRANCH... kahit i post ko sa lahat ng IT FORUM para lang bigyan babala ang mga prospect buyer ng companyang COMPEX... Mam sana ma priority mo po ako.. I am going to submit lahat ng documents para lang makuha ko RIGHTS ko sa COMPEX na ito...

I know po 2,600 pesos is barya lang pero sa ginawa ng COMPEX im really dissapointed...

THank you for your immediate action on this matter...

Aasahan ko po ang agarang aksyon... NAGMAMAKAAWA NA PO AKO.... ayoko ko po sanang gumastos pa para sa LEGAL ACTION.. para makuha lang ang RIGHTS ko as CONSUMER... kayo lang po inaasahan ko..

john ian






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From: medilo06@hotmail.com
To: btrcp@dti.dti.gov.ph
Subject: RE: John Ian R. Medilo / COMPEX SM North Branch / Asking for humble assistance...
Date: Sun, 2 Dec 2007 19:54:26 +0800

hi hope to get feedback from you... thank you..

john ian






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From: medilo06@hotmail.com
To: btrcp@dti.dti.gov.ph; lacdti_ncr@info.com.ph; northedsa@compexinternational.com; btrcp@dti.gov.ph; xxxmardelxxx@yahoo.com
Subject: FW: John Ian R. Medilo / COMPEX SM North Branch / Asking for humble assistance...
Date: Mon, 26 Nov 2007 16:19:43 +0800

Hi Mam Francis,

Good afternoon.

As discuss over-the-phone. The Manger of North Edsa Compex branch already offered repair, i did not sign any documents approving repair of the item. the mp4 was found defective 1-3 days only, i did not been able so return the item due to busy work and i still not familiar with the application of the mp4. when i confirmed that the item was really defective i returned to COMPEX to ask assistance after 8 days of purchase. Attach herewith the history of my complaint.

I would like to ask assistance on REFUND/REPLACEMENT of the ITEM.

Your assistance will be highly appreciated.

Thank you,

John Ian R. Medilo






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From: medilo06@hotmail.com
To: lacdti_ncr@info.com.ph; ncr@dti.gov.ph; medilo06@yahoo.com
Subject: RE: John Ian R. Medilo / COMPEX SM North Branch / Asking for humble assistance...
Date: Sun, 25 Nov 2007 16:15:50 +0800

FYI...

Implementing Rules and Regulations of Republic Act 7394
2/F Cooling Tower, Quezon City Hall
9286124


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From: medilo06@hotmail.com
To: lacdti_ncr@info.com.ph
Subject: RE: John Ian R. Medilo / COMPEX SM North Branch / Asking for humble assistance...
Date: Sun, 25 Nov 2007 06:44:15 +0800
Sir/Mam,

Good morning.

May i ask your assistance on this matter please.
l
Thank you,

John Ian



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From: medilo06@hotmail.com
To: xxxmardelxxx@yahoo.com
Subject: FW: John Ian R. Medilo / COMPEX SM North Branch / Asking for humble assistance...
Date: Sat, 17 Nov 2007 20:03:14 +0800
Hi Madel,

Good evening.

Sis, pa assist naman ako dito sa complaint ko sa COMPEX North Edsa, may binili akong item sa kanila MP4. ayaw replacement pero under warranty. Nung una inayos na daw ung speaker then a few days claiming na pinalitan ung buon board, pero hindi ung casing, claming na gasgas na ung housing eh samantalang ilang araw pa lang un sa akin wala pa one (1) week sira na ung speaker.

Ask naman akong assistance i already email manager of COMPEX and Head Office, ayaw palitan or refund ung item. Eh medyo nakaka offend dahil ako pa ung kailangan mag follow up sa kanila, hindi man lang ako binibigyan feedback.. tapos nag email na rin ako sa DTI pero wala pa din akong assistance na nakukuha.

2,600 lang naman ung item kaya lang ung rights ko medyo hindi ko nakukuha sa kanila.

sana ma assist mo ako!

Thank you

John Ian


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From: medilo06@hotmail.com
To: lacdti_ncr@info.com.ph; btrcp@dti.gov.ph; webmail@dti.gov.ph; web@dti.dti.gov.ph; dtireg6@skyinet.net; carp@dti.dti.gov.ph; remediosabing@dti.gov.ph; tgaquino@boi.gov.ph; northedsa@compexinternational.com
Subject: FW: John Ian R. Medilo / COMPEX SM North Branch / Asking for humble assistance...
Date: Fri, 16 Nov 2007 12:50:04 +0800
Sir/Mam,

Good afternoon.

I would like to formally complain to the Compex Manager Ms. Luningning Enero and the HEAD office sales office. I am complaining this matter for more than a month and i did not get any assistance on all email recipient below. I already email compex branch email address and asking for their reply to document my concern but i never receive any replied. All transaction was only conversation via phone.

As discuss over the phone with the manager Ms. Luningning. They cannot give me a refund, what they can only do is to replace mechanism of the item which consider repair and not replacement of the item itself.

I am asking for immediate assistance on this matter. I am really disappointed on the service i am receiving from them.
Hoping to immediate assistance on this matter. Your feedback will be highly appreciated.

Thank you,
John Ian


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From: medilo06@hotmail.com
To: sales@compexinternational.com; cyberzone@compexinternational.com; btrcp@dti.gov.ph; webmail@dti.gov.ph; web@dti.dti.gov.ph; dtireg6@skyinet.net; carp@dti.dti.gov.ph; remediosabing@dti.gov.ph; tgaquino@boi.gov.ph; northedsa@compexinternational.com; megamall@compexinternational.com; showroom@compexinternational.com; ermita@compexinternational.com; southmall@compexinternational.com; manila@compexinternational.com; pampanga@compexinternational.com; alabang@compexinternational.com; tutuban@compexinternational.com; makati@compexinternational.com; sucat@compexinternational.com; fairview@compexinternational.com; stlucia@compexinternational.com; bacoor@compexinternational.com; sanlazaro@compexinternational.com; kblasko@jenner.com; vm@compexinternational.com
Subject: FW: John Ian R. Medilo / COMPEX SM North Branch / Asking for humble assistance...
Date: Tue, 13 Nov 2007 14:48:20 +0800
Attn to:
Ms. Luningning Enero
Branch Manager
108 Carpark Plaza SM North EDSA
Quezon City

May I verify what is your procedure on handling may concern, I buyed Grandvision found out defective for less than a week after the date purchase. Asking your full replacement or refund. I am asking replacement of full ITEM, excluding accessories due to i do not want you to open the grandvision mp4 board. My Item was under warranty. I am not asking a full amount of refund if will not have a replacement.

FYI: Ayoko na pinalitan lang ung lahat ng laman ng mp4 tapos ung casing is ganun parin... I am asking you to gave kahit 2,000.00 pesos lang from 2,600.00 na binayaran ko dahil hindi ako satisfied sa service na binibigay ninyo... Hope your kind reconcideration on this matter.

Your immediate action and response will be highly appreciated.


Thank you,

John Ian


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Date: Mon, 12 Nov 2007 22:29:10 -0800
From: medilo06@yahoo.com
Subject: Fwd: John Ian R. Medilo / COMPEX SM North Branch / Asking for humble assistance...
To: medilo06@hotmail.com

Note: forwarded message attached.
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--Forwarded Message Attachment--
Date: Tue, 6 Nov 2007 04:17:34 -0800
From: medilo06@yahoo.com
Subject: John Ian R. Medilo / COMPEX SM North Branch / Asking for humble assistance...
To: BTRCP@dti.gov.ph; webmail@dti.gov.ph; web@dti.dti.gov.ph; dtireg6@skyinet.net; carp@dti.dti.gov.ph; RemediosAbing@dti.gov.ph; TGAquino@boi.gov.ph

Sir/Mam,

Good evening.

I am John Ian R. Medilo, working on a customer oriented company who give importance to a customer rights and good service.

I write this letter to ask assistance on getting my rights as a consumer who is asking for a immediate replacement / refund on the ITEM Grandvision M652/6B MP4. I purchase the MP4 player last Oct 20, 2007 with Sales Invoice No. 93279 at COMPEX CYBERZONE EDSA, INC. SMNE, 198 SM City, North Ave. cor amounting to TWO THOUSAND SIX HUNDRED PESOS (P2,600.00).  I been able to use the ITEM for several days then the item speaker had a grounding problem which make the ITEM unusable to my part.

I returned to the COMPEX last October 28, 2007. I ask the manager of the branch to get my refund or replacement of the item by she decline to answered and he was advise me to wait to get feedback until last November 01, 2007. I let the days passed due to holidays. I follow up the request November 06, 2007, but Ms. Myla advise me to wait again for a feedback.
The COMPEX branch asking me to wait for a feedback from a service center due to the ITEM still on repairing status, which I believed not acceptable on the service that I am asking from them. I am asking on the COMPEX to get my refund even not full amount of the money I pay or a replacement of the ITEM.
FYI: I just want to ensure that I will get my rights as a consumer to get the refund or replacement of the defective ITEM I buy from COMPEX. Kindly assist me on follow-up on the COMPEX with land line number 455-2967 contact person Ms. Hyna Santos.
Thank you for your immediate assistance.

John Ian R. Medilo