COMPEX Philippines

ComplaintsConsumer ElectronicsCompex SM North Edsa Branch

Complaint

0
John Ian R. Medilo
Country: Philippines
I would like to ask assistance on your good office on my complaint on COMPEX.. below are the email hisotry of my complaint. hope to get feedback from your office.

Thank you...







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From: medilo06@hotmail.com
To: btrcp@dti.gov.ph; webmail@dti.gov.ph; web@dti.dti.gov.ph; dtireg6@skyinet.net; carp@dti.dti.gov.ph; remediosabing@dti.gov.ph; tgaquino@boi.gov.ph; sales@compexinternational.com; cyberzone@compexinternational.com; northedsa@compexinternational.com; megamall@compexinternational.com; showroom@compexinternational.com; ermita@compexinternational.com; southmall@compexinternational.com; manila@compexinternational.com; pampanga@compexinternational.com; alabang@compexinternational.com; tutuban@compexinternational.com; makati@compexinternational.com; sucat@compexinternational.com; fairview@compexinternational.com; stlucia@compexinternational.com; bacoor@compexinternational.com; sanlazaro@compexinternational.com; kblasko@jenner.com; vm@compexinternational.com; lacdti_ncr@info.com.ph
Subject: FW: John Ian R. Medilo / COMPEX SM North Branch / Asking for humble assistance...
Date: Wed, 5 Dec 2007 00:50:13 +0800


TO COMPEX:



I would like to express my dammed [***] frustration on COMPEX, Nung binili ko ung item ung mga nauna ko ng tiningnan ay puro defective. The last option I had is that MP4 player, akala ko ayus na… napahiya pa ako dahil dami pinakita sa akin, puro sira naman… pinangakuan ako ng sales man ng COMPEX na may warranty naman tapos ngayon pinahihirapan ako…



San ba nila akala pinupulot ang pera, wala silang pakialam sa mga nag rereklamo sa kanila. Ilang buwan na akong nagrereklamo hangang ngayon wala pa rin akong feedback na natatanggap mula sa kanila, pag tumatawag ako lagi pinipilit na ni repair. SANA MAKARMA KAYO…. Walang ginagawang aksyon ang COMPEX.



Basta mabenta nyo lang kahit sira, ipipilit nyo tapos pag inabutan sa buyer, sasabihin nyo for REPAIR.. sobra talaga kayo.. wala kayong pakealam…



Sana naman hindi dumating sa point na IDEMANDA KO NA KAYO…






MAM FRANCIS
DTI - BTRCP@dti.gov.ph

Mam sana matulungan mo ako, talaga dito.. hindi na pera usapan dito... letseng COMPEX yan.. wala man lang akong natatangap na feedback kahit from head office... Hangang ngayon hindi pa rin nila ako binibigyan maayos na sagot.. tagal tagal ko na nirereklamo...

Hope you can give direct person kung saan ako pwede mag reklamo... Sobrang busy po talaga ako, at gusto ko ng IDEMANDA yang COMPEX na yan...

Hope you understand mam na hindi ako makapag asikaso to visit DTI LEGAL OFFICE... FYI po nag aaral ako at nag tratrabaho and I really hope to get any kind of assistance from you guys.. I really pissed off... PINAGSISIHAN KO PO na bumili pa ako sa COMPEX... at pinapangako ko po na hindi na ako bibili ng kahit anong mang item sa COMPEX any BRANCH... kahit i post ko sa lahat ng IT FORUM para lang bigyan babala ang mga prospect buyer ng companyang COMPEX... Mam sana ma priority mo po ako.. I am going to submit lahat ng documents para lang makuha ko RIGHTS ko sa COMPEX na ito...

I know po 2,600 pesos is barya lang pero sa ginawa ng COMPEX im really dissapointed...

THank you for your immediate action on this matter...

Aasahan ko po ang agarang aksyon... NAGMAMAKAAWA NA PO AKO.... ayoko ko po sanang gumastos pa para sa LEGAL ACTION.. para makuha lang ang RIGHTS ko as CONSUMER... kayo lang po inaasahan ko..

john ian






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From: medilo06@hotmail.com
To: btrcp@dti.dti.gov.ph
Subject: RE: John Ian R. Medilo / COMPEX SM North Branch / Asking for humble assistance...
Date: Sun, 2 Dec 2007 19:54:26 +0800

hi hope to get feedback from you... thank you..

john ian






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From: medilo06@hotmail.com
To: btrcp@dti.dti.gov.ph; lacdti_ncr@info.com.ph; northedsa@compexinternational.com; btrcp@dti.gov.ph; xxxmardelxxx@yahoo.com
Subject: FW: John Ian R. Medilo / COMPEX SM North Branch / Asking for humble assistance...
Date: Mon, 26 Nov 2007 16:19:43 +0800

Hi Mam Francis,

Good afternoon.

As discuss over-the-phone. The Manger of North Edsa Compex branch already offered repair, i did not sign any documents approving repair of the item. the mp4 was found defective 1-3 days only, i did not been able so return the item due to busy work and i still not familiar with the application of the mp4. when i confirmed that the item was really defective i returned to COMPEX to ask assistance after 8 days of purchase. Attach herewith the history of my complaint.

I would like to ask assistance on REFUND/REPLACEMENT of the ITEM.

Your assistance will be highly appreciated.

Thank you,

John Ian R. Medilo






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From: medilo06@hotmail.com
To: lacdti_ncr@info.com.ph; ncr@dti.gov.ph; medilo06@yahoo.com
Subject: RE: John Ian R. Medilo / COMPEX SM North Branch / Asking for humble assistance...
Date: Sun, 25 Nov 2007 16:15:50 +0800

FYI...

Implementing Rules and Regulations of Republic Act 7394
2/F Cooling Tower, Quezon City Hall
9286124


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From: medilo06@hotmail.com
To: lacdti_ncr@info.com.ph
Subject: RE: John Ian R. Medilo / COMPEX SM North Branch / Asking for humble assistance...
Date: Sun, 25 Nov 2007 06:44:15 +0800
Sir/Mam,

Good morning.

May i ask your assistance on this matter please.
l
Thank you,

John Ian



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From: medilo06@hotmail.com
To: xxxmardelxxx@yahoo.com
Subject: FW: John Ian R. Medilo / COMPEX SM North Branch / Asking for humble assistance...
Date: Sat, 17 Nov 2007 20:03:14 +0800
Hi Madel,

Good evening.

Sis, pa assist naman ako dito sa complaint ko sa COMPEX North Edsa, may binili akong item sa kanila MP4. ayaw replacement pero under warranty. Nung una inayos na daw ung speaker then a few days claiming na pinalitan ung buon board, pero hindi ung casing, claming na gasgas na ung housing eh samantalang ilang araw pa lang un sa akin wala pa one (1) week sira na ung speaker.

Ask naman akong assistance i already email manager of COMPEX and Head Office, ayaw palitan or refund ung item. Eh medyo nakaka offend dahil ako pa ung kailangan mag follow up sa kanila, hindi man lang ako binibigyan feedback.. tapos nag email na rin ako sa DTI pero wala pa din akong assistance na nakukuha.

2,600 lang naman ung item kaya lang ung rights ko medyo hindi ko nakukuha sa kanila.

sana ma assist mo ako!

Thank you

John Ian


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From: medilo06@hotmail.com
To: lacdti_ncr@info.com.ph; btrcp@dti.gov.ph; webmail@dti.gov.ph; web@dti.dti.gov.ph; dtireg6@skyinet.net; carp@dti.dti.gov.ph; remediosabing@dti.gov.ph; tgaquino@boi.gov.ph; northedsa@compexinternational.com
Subject: FW: John Ian R. Medilo / COMPEX SM North Branch / Asking for humble assistance...
Date: Fri, 16 Nov 2007 12:50:04 +0800
Sir/Mam,

Good afternoon.

I would like to formally complain to the Compex Manager Ms. Luningning Enero and the HEAD office sales office. I am complaining this matter for more than a month and i did not get any assistance on all email recipient below. I already email compex branch email address and asking for their reply to document my concern but i never receive any replied. All transaction was only conversation via phone.

As discuss over the phone with the manager Ms. Luningning. They cannot give me a refund, what they can only do is to replace mechanism of the item which consider repair and not replacement of the item itself.

I am asking for immediate assistance on this matter. I am really disappointed on the service i am receiving from them.
Hoping to immediate assistance on this matter. Your feedback will be highly appreciated.

Thank you,
John Ian


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From: medilo06@hotmail.com
To: sales@compexinternational.com; cyberzone@compexinternational.com; btrcp@dti.gov.ph; webmail@dti.gov.ph; web@dti.dti.gov.ph; dtireg6@skyinet.net; carp@dti.dti.gov.ph; remediosabing@dti.gov.ph; tgaquino@boi.gov.ph; northedsa@compexinternational.com; megamall@compexinternational.com; showroom@compexinternational.com; ermita@compexinternational.com; southmall@compexinternational.com; manila@compexinternational.com; pampanga@compexinternational.com; alabang@compexinternational.com; tutuban@compexinternational.com; makati@compexinternational.com; sucat@compexinternational.com; fairview@compexinternational.com; stlucia@compexinternational.com; bacoor@compexinternational.com; sanlazaro@compexinternational.com; kblasko@jenner.com; vm@compexinternational.com
Subject: FW: John Ian R. Medilo / COMPEX SM North Branch / Asking for humble assistance...
Date: Tue, 13 Nov 2007 14:48:20 +0800
Attn to:
Ms. Luningning Enero
Branch Manager
108 Carpark Plaza SM North EDSA
Quezon City

May I verify what is your procedure on handling may concern, I buyed Grandvision found out defective for less than a week after the date purchase. Asking your full replacement or refund. I am asking replacement of full ITEM, excluding accessories due to i do not want you to open the grandvision mp4 board. My Item was under warranty. I am not asking a full amount of refund if will not have a replacement.

FYI: Ayoko na pinalitan lang ung lahat ng laman ng mp4 tapos ung casing is ganun parin... I am asking you to gave kahit 2,000.00 pesos lang from 2,600.00 na binayaran ko dahil hindi ako satisfied sa service na binibigay ninyo... Hope your kind reconcideration on this matter.

Your immediate action and response will be highly appreciated.


Thank you,

John Ian


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Date: Mon, 12 Nov 2007 22:29:10 -0800
From: medilo06@yahoo.com
Subject: Fwd: John Ian R. Medilo / COMPEX SM North Branch / Asking for humble assistance...
To: medilo06@hotmail.com

Note: forwarded message attached.
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--Forwarded Message Attachment--
Date: Tue, 6 Nov 2007 04:17:34 -0800
From: medilo06@yahoo.com
Subject: John Ian R. Medilo / COMPEX SM North Branch / Asking for humble assistance...
To: BTRCP@dti.gov.ph; webmail@dti.gov.ph; web@dti.dti.gov.ph; dtireg6@skyinet.net; carp@dti.dti.gov.ph; RemediosAbing@dti.gov.ph; TGAquino@boi.gov.ph

Sir/Mam,

Good evening.

I am John Ian R. Medilo, working on a customer oriented company who give importance to a customer rights and good service.

I write this letter to ask assistance on getting my rights as a consumer who is asking for a immediate replacement / refund on the ITEM Grandvision M652/6B MP4. I purchase the MP4 player last Oct 20, 2007 with Sales Invoice No. 93279 at COMPEX CYBERZONE EDSA, INC. SMNE, 198 SM City, North Ave. cor amounting to TWO THOUSAND SIX HUNDRED PESOS (P2,600.00).  I been able to use the ITEM for several days then the item speaker had a grounding problem which make the ITEM unusable to my part.

I returned to the COMPEX last October 28, 2007. I ask the manager of the branch to get my refund or replacement of the item by she decline to answered and he was advise me to wait to get feedback until last November 01, 2007. I let the days passed due to holidays. I follow up the request November 06, 2007, but Ms. Myla advise me to wait again for a feedback.
The COMPEX branch asking me to wait for a feedback from a service center due to the ITEM still on repairing status, which I believed not acceptable on the service that I am asking from them. I am asking on the COMPEX to get my refund even not full amount of the money I pay or a replacement of the ITEM.
FYI: I just want to ensure that I will get my rights as a consumer to get the refund or replacement of the defective ITEM I buy from COMPEX. Kindly assist me on follow-up on the COMPEX with land line number 455-2967 contact person Ms. Hyna Santos.
Thank you for your immediate assistance.

John Ian R. Medilo

Comments

  • 0
    Concern
    nakakainis ang compex.. Bakit nmn cla ganon.. Ncra ang Battery ng laptop ko at kailangan kong ipaayos pero more that one week pa hihintayin for the replacement.. Battery lng problema pero kailangan pa iwan ang unit.. i have many confidential files in my notebook.. so bakit kilangan iwanan ang unit kng battery lng ang problema and it takes a weeks to replace it.. Wow hassle.. f**k ..
  • 0
    ANAK NANG
    hindi lang compex sm bacoor ang hindi dapat bilihan lahat ng branch ng compex as in lahat puro defect... napakabait magbenta pag may problema na la na kayong maasahang tulong sa knila... kung pulis lang ako totorturin ko lahat ng nagttrabho sa kompanya na yan nakakabwiset....
  • 0
    ANAK NANG
    LAhat ng nakakaexperience ng panloloko ng compex mag sampa na nang kaso mkikisali kami sa inyo buset na compex yn manloloko... isang uri ba ng scam tong companya na to? kapag naabuso na ang karapatan nting mga customer dapat n silang managot...
  • 0
    tsai
    bibili sana ako ng digicam na casio dahil pag nghahanap ako ng mabibilhan sa COmpex lang meron ang casio exilim.. defective din kaya mga digital cameras nila.. hmmm???
  • 0
    x1 rider
    ask ko lang kung sirain din ba yung indigo laptop nila..sakin kz cra agad after 2 months...
  • 0
    kero
    oh [***] buti na lang nabasa ko ito. i was planning to buy laptop pa naman sa kanila.
  • 0
    paco
    2 months lang ba tatagal laptop nila???? i bought indigo laptop one week ago.. panu na? tatagal ba til 12 months warranty?
  • 0
    anonymous
    parang scam yata compex eh. kc i bought an item there, they said its 6 months installment any major card. nung bibigay ko bdo card, tsaka lang nila sinabi na di pwede 6 months kelagan straight charge. So di na me bumili ng item. Sa compex sm north edsa.
  • 0
    sharon
    hay thank you sa inyo...kase muntik naku mapabili ng neo laptop sa compex sm southmall kase nagbibigay pa sila ng free hp printer...naku ganyan pala ang service nila...kaya nag micro accent nalang ako...okay yung mga tao nila and manager sobrang accomodating...
  • 0
    sakura
    grabe talaga yang compex n yan manloloko talaga... naexperience ko bumili ng computer package dyan windows xp pentium 2 or 3 nung 2007. at dahil first time ko bibili at wala akong alam binayaran ko lahat software pati program sabi nung nagbenta kelangan ko daw palagyan kasi useless daw ang pc kung di ko palalagyan as in blank daw wala ako makikita s monitor kundi black lng parang tv lng daw n walang signal... tapos nalaman ko nlng s husband ko n nasa ibang bansa n pag bumili ka ng pc automatic n kasama n ang software parang cp diba automatic pwede ka mag call at text. grabe talga umabot ng 50taw binayaran ko kaya pala gulat n gulat husband ko nun s mahal ng binayaran ko di nlng sya nagcomment kasi baka daw magalit ako pag tinanong nya kung magkano kupit ko. hayyz! makarma sana kayo!
  • 0
    trebor
    i did bought a cp firefly W008...napakanoob pa sa mas noob na china phone...and its also a defctive phone and pinalitan nga mas diffective pa rin ung pinalit...baka pwede tayu mag sama sama lahat ng complainants and ipa tulfo na natin to...3.2k ay hindi barya sakin...sa compex sm southmall ku nabili...balitaan nyo ku kung mag unified complain kayu ill join the cruzade...
  • 0
    Boolantiaw
    ...tama kayong lahat jan, sana bago bulili ng item dapat branded at kilala ung store na pagbibilhan.. ung COMPEX na sinasabi nyo wag na kayong bibili uli dun kahit anong item para ma-alarma sila, dapat aksyunan nila lahat ng reklamo ng mga customer nila... hindi nman maganda tlga bumili sa COMPEX kc madali masira at mahal pa..
  • 0
    leo salomes
    i really regretted for buying a laptop computer because i used it only for three months and after that no used at all...sira na kasi! ang sakit nho pera pa naman ng lola ko ang binili ko thinking it would help me in may academic matters...God bless you COMPLEX especially the owner but God always give you another chance to change and take the opportunity. remember kung ano ang iyong inutang ang siya ring kabayaran.
  • 0
    leo salomes
    ang nakakalungkot kasi ang layo ng Maynila from Ozamiz. how could i complain right away?pero i am hoping na sana may chance pa to have a replacement. it is better to hope against hope rather than not to hope at all....i have a lot of papers to do but ngayon pa nasira.  hahay tao talaga nho gagawin lahat ng kalukuhan para lang magkapera.
  • 0
    leo salomes
    for all the staff and personal of the COMPEX. i know that it is not your fault by you participated with the sin committed by the owner.if you know that there is something wrong with the products then decide to leave rather than losing your own soul in exchange of receiving a salary from not a good hand.
  • 0
    leo salomes
    i agree with you sir
  • 0
    shary
    ... tnxs for the information guys.. nag plaplan din kasi ko bumili ng laptop s compex, pero ngayon ayoko na. Sirain pala
  • 0
    dedek
    ganun ba compex?! ngayon ko lang nalaman buti di ako nabili jan kasi mga mukhang manloloko nakakausap ko nung nag inquire ako akala di ako marunong sa computer, e di nila alam i.t. graduate ako ako pa ang lokohin nila
  • 0
    Wow
    Wow buti nabasa ko ito. Dami pala reklamo sa compex. Balak ko pa naman bumili dito ng printer kasi sa kanila pinaka mura. Pero sa 100pesos na diff ng presyo tapos defective naman pala, no thanks nalang.
  • 0
    mark
    need kpo ang payo nnyu..ano dpat ko gawin ung nbili ko phone eh ngkasira  1mnth na ung phone sa knila ndi pa naaayos.pwdi nba ako mag demand ng replacement o refund pls po need ko advice ninyu..salamat

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