CUSTOMER SERVICE
Complaint
ASDF
Country: United States
KFC Pekin, IL - Horrible experience
Here is a rundown of my experience on 6/28/2011 at the KFC in Pekin, IL. I entered the store around 7:00 pm. There were 6-8 people in line: an employee, then an elderly man, then myself, then, behind me, was a group of senior citizens. As we waited in line the girl operating the register waited on the employee ahead of all the actual paying customers. On top of serving an employee ahead of actual customers the girl couldn’t figure out how to apply the employee discount to the employee’s order. An older woman (employee) came out and showed the register operator how to do this (with an attitude). Upon waiting on the employee the older lady (employee) put trays on the counter with some annoyance as if waiting on customers was ruining her night. Meanwhile there are about 2-3 people standing up by the counter waiting on drink cups that the register girl forgot to give out. As the employee exited the line laughing about the register operator’s inability to do her job the elderly man in front of me approached the register. As he was ordering I inspected the buffet, since that was the reason I decided to eat there. All the food was sparse (no mashed potatoes or chicken!) and, the drive through girl was filling drive through orders from the already sparse buffet! After ordering, the register girl told me that I had to wait for the older lady employee to get my tray ready. The older lady employee was nowhere in sight. I stood there for a few minutes until the register girl finally got me a tray. I then asked another girl behind the counter if they would put out more potatoes and chicken. The girl I asked ignored me and the girl who didn’t know how to use the register interrupted and started to explain to me how the buffet kept the food warm. Confused, I told her I just wanted potatoes and didn’t care how the buffet worked. (Very awkward). I stood there for a short time wondering if they were gonna refill the buffet as the line built up behind me (other customers who ordered the buffet). After acting like they didn’t know if there were any more potatoes available they finally put some more out. I filled my plate. I then had to make a special request for chicken. (I had to ask for chicken at the KFC buffet!) I then proceeded to exit the buffet line when I noticed something went wrong and
Here is a rundown of my experience on 6/28/2011 at the KFC in Pekin, IL. I entered the store around 7:00 pm. There were 6-8 people in line: an employee, then an elderly man, then myself, then, behind me, was a group of senior citizens. As we waited in line the girl operating the register waited on the employee ahead of all the actual paying customers. On top of serving an employee ahead of actual customers the girl couldn’t figure out how to apply the employee discount to the employee’s order. An older woman (employee) came out and showed the register operator how to do this (with an attitude). Upon waiting on the employee the older lady (employee) put trays on the counter with some annoyance as if waiting on customers was ruining her night. Meanwhile there are about 2-3 people standing up by the counter waiting on drink cups that the register girl forgot to give out. As the employee exited the line laughing about the register operator’s inability to do her job the elderly man in front of me approached the register. As he was ordering I inspected the buffet, since that was the reason I decided to eat there. All the food was sparse (no mashed potatoes or chicken!) and, the drive through girl was filling drive through orders from the already sparse buffet! After ordering, the register girl told me that I had to wait for the older lady employee to get my tray ready. The older lady employee was nowhere in sight. I stood there for a few minutes until the register girl finally got me a tray. I then asked another girl behind the counter if they would put out more potatoes and chicken. The girl I asked ignored me and the girl who didn’t know how to use the register interrupted and started to explain to me how the buffet kept the food warm. Confused, I told her I just wanted potatoes and didn’t care how the buffet worked. (Very awkward). I stood there for a short time wondering if they were gonna refill the buffet as the line built up behind me (other customers who ordered the buffet). After acting like they didn’t know if there were any more potatoes available they finally put some more out. I filled my plate. I then had to make a special request for chicken. (I had to ask for chicken at the KFC buffet!) I then proceeded to exit the buffet line when I noticed something went wrong and
Comments
I get chicken quite often and I have never got anything like this. It was ticket # 2856 at 1;58 pm and the cashier was Jeremy
saya ingin membuat aduan mengenai staff KFC cawangan Sungai Besar yang lambat servis kepada pelanggan.saya ingin membeli 2 item barang sahaja tapi mengambil masa selama 45 minit.. Pada waktu itu staff ramai tetapi mereka banyak menyembang...harap ambil tindakan..kami bayar servis anda...tq
The most recent was on Friday A!ugust the 3rd I order the 20 piece bucket. I always thought that the chicken is suppose to be cooked fresh, but it seems to me that each time I have eaten KFC I always end up with Food poisioning so who ever is cooking this chicken has to be doing something wrong!! You pay out good money for this chicken so I feel that I should be able to eat this food without getting sick!! I also feel that I should get my money back too!!
The most recent was on Friday A!ugust the 3rd I order the 20 piece bucket. I always thought that the chicken is suppose to be cooked fresh, but it seems to me that each time I have eaten KFC I always end up with Food poisioning so who ever is cooking this chicken has to be doing something wrong!! You pay out good money for this chicken so I feel that I should be able to eat this food without getting sick!! I also feel that I should get my money back too!! My Hotmail address is judy_byers@hotmail.com
So feel free to acknowledge that my message was read Thank!!
J Stapelberg
0726203123