Has ruined my clothes since I day 1 - tears holes or stains
Complaint
kristi
Country: United States
I purchased WFW 9470WL01 washer last year and have had problems with it ever since.
At first it had error signals, then it stained all of my towels and bath mats (that's at least $500), and now it is literally ripping holes in all of my clothing.
I starting documenting the ruined items (with pictures) 9 months after purchase because I thought I was going crazy. I kept having repair guys out and they first said it was because the water pressure wasn't high enough, thus the stains and holes being caused by items rubbing together without enough water. But I am still getting holes in my clothes. The most insulting part is that the repair guys now suggest I am tearing holes in my own clothing by rubbing against my counter tops or wearing belts. fyi, I wear an apron every time I cook, and I don't wear belts.
I called Whirlpool and they were unsympathetic and would offer no concessions because the appliance is 1 yr and 5 months old.
As a business owner, I would want to know if they food I served made someone sick or if the service my business provided frustrated them to the level I have reached. I would also make it right no matter what it cost me.
I have read reviews on the whirlpool duet online and found the overwhelming majority of people are having myriad problems with this machine.
I only bought the new whirlpool because my previous whirlpool duet was so great.
Every representative I talk to swears they aren't hearing complaints about this appliance. I can't believe that.
I think it should be recalled. I want it OUT of my house. It is the devil and can't be trusted with anything important.
What else can I do when I place my brand new $60 shirt inside FOUR linen wash bags, set it on delicate, select "no spin" and it comes out with a hole in it? I bought this shirt yesterday to replace one of many shirts that have been ruined this summer. I didn't cook in it, I didn't wear a belt with it, I put it in 4 linen bags on delicate, no spin and it is ruined.
What are my options?
Never again Whirlpool. I will never buy your products again. And every chance I get I will tell people to stay away from this manufacturer that doesn't stand behind it's products.
At first it had error signals, then it stained all of my towels and bath mats (that's at least $500), and now it is literally ripping holes in all of my clothing.
I starting documenting the ruined items (with pictures) 9 months after purchase because I thought I was going crazy. I kept having repair guys out and they first said it was because the water pressure wasn't high enough, thus the stains and holes being caused by items rubbing together without enough water. But I am still getting holes in my clothes. The most insulting part is that the repair guys now suggest I am tearing holes in my own clothing by rubbing against my counter tops or wearing belts. fyi, I wear an apron every time I cook, and I don't wear belts.
I called Whirlpool and they were unsympathetic and would offer no concessions because the appliance is 1 yr and 5 months old.
As a business owner, I would want to know if they food I served made someone sick or if the service my business provided frustrated them to the level I have reached. I would also make it right no matter what it cost me.
I have read reviews on the whirlpool duet online and found the overwhelming majority of people are having myriad problems with this machine.
I only bought the new whirlpool because my previous whirlpool duet was so great.
Every representative I talk to swears they aren't hearing complaints about this appliance. I can't believe that.
I think it should be recalled. I want it OUT of my house. It is the devil and can't be trusted with anything important.
What else can I do when I place my brand new $60 shirt inside FOUR linen wash bags, set it on delicate, select "no spin" and it comes out with a hole in it? I bought this shirt yesterday to replace one of many shirts that have been ruined this summer. I didn't cook in it, I didn't wear a belt with it, I put it in 4 linen bags on delicate, no spin and it is ruined.
What are my options?
Never again Whirlpool. I will never buy your products again. And every chance I get I will tell people to stay away from this manufacturer that doesn't stand behind it's products.
Comments
Disgusted...
BTW, Jim, I have had the mysterious sock sucking issue, also.
Since you asked how my whirlpool duet front loader clothes shredder is progressing I'm happy to report back...but it's not good.
Whirlpool called me after my rant (see above) and suggested that I have a hairline fracture in my gasket (the rubber ring around the edges) and to have it replaced. I did, and it worked....for about 8 months. Now my front loader is ripping holes in my clothes all over again. I discovered 18 holes in my expensive sheer tshirt at the airport - unable to do anything but steam about it for the next 12 hours, I'm ready to fix or fight this problem.
Valhen - another solution offered that might work for you is to only wash on the bulky cycle, as that cycle provides the most water in the tub (according to whirlpool) and could alleviate some of the tearing issues. Didn't work for me, but maybe for you?
I called today and spoke with a supervisor who assured me she's the highest level I can reach to resolve this problem. She didn't have much to offer, besides have it repaired again. So for the fourth time I will have a repair guy come tell me he doesn't see anything wrong with it....however, she did suggest that whirlpool can provide a discount for a replacement if you purchase directly through them. I'm debating... but I can tell you I'm leaning towards a top loader, as it seems obvious to me that the front loader machines have a lot more issues than old fashion top loader.
All in all, I think it's a shame Whirlpool can't own up to this obvious problem. The supervisor I spoke with said she'd never heard of this problem. I just can't believe Whirlpool isn't painfully aware of these issues. These duets should be recalled or we complainers should all get free replacements if we are brave enough to dare subject our wardrobes to these machines again... Personally I could literally use some psychological therapy as this has got to be the most frustrating/unresolvable issue I've ever had. Marital counseling would be appreciated too, Whirlpool, as my husband doesn't find it economically feasible to replace a washer after 2 years...
Honestly though, if anyone is as seriously motivated about this as I am, I would start a class action suit or some sort of litigation if you'd join me!
Thanks!
You can email me back at tan.samia@gmail.com
Looking forward to your response.
Thanks
Still rips clothes though!!!!!!! :(
Sounds like a class action lawsuit to me.
The older it gets the more it seems to be happening. I'm scared to have a repairman come and pay massive fees to have nothing resolved.
At this point I don't think I'll buy Whirlpool again! I have an email in to their customer service but seeing as it's 3 years old now they probably can't do anything which is ridiculous as I wanted a washer that would wash clothes for a few years... not tear them up and force me to buy a new set.
They should issue a recall!!! I have owned many other whirlpool products and never had a problem. I think this is just a poorly designed washer.