Has ruined my clothes since I day 1 - tears holes or stains
Complaint
kristi
Country: United States
I purchased WFW 9470WL01 washer last year and have had problems with it ever since.
At first it had error signals, then it stained all of my towels and bath mats (that's at least $500), and now it is literally ripping holes in all of my clothing.
I starting documenting the ruined items (with pictures) 9 months after purchase because I thought I was going crazy. I kept having repair guys out and they first said it was because the water pressure wasn't high enough, thus the stains and holes being caused by items rubbing together without enough water. But I am still getting holes in my clothes. The most insulting part is that the repair guys now suggest I am tearing holes in my own clothing by rubbing against my counter tops or wearing belts. fyi, I wear an apron every time I cook, and I don't wear belts.
I called Whirlpool and they were unsympathetic and would offer no concessions because the appliance is 1 yr and 5 months old.
As a business owner, I would want to know if they food I served made someone sick or if the service my business provided frustrated them to the level I have reached. I would also make it right no matter what it cost me.
I have read reviews on the whirlpool duet online and found the overwhelming majority of people are having myriad problems with this machine.
I only bought the new whirlpool because my previous whirlpool duet was so great.
Every representative I talk to swears they aren't hearing complaints about this appliance. I can't believe that.
I think it should be recalled. I want it OUT of my house. It is the devil and can't be trusted with anything important.
What else can I do when I place my brand new $60 shirt inside FOUR linen wash bags, set it on delicate, select "no spin" and it comes out with a hole in it? I bought this shirt yesterday to replace one of many shirts that have been ruined this summer. I didn't cook in it, I didn't wear a belt with it, I put it in 4 linen bags on delicate, no spin and it is ruined.
What are my options?
Never again Whirlpool. I will never buy your products again. And every chance I get I will tell people to stay away from this manufacturer that doesn't stand behind it's products.
At first it had error signals, then it stained all of my towels and bath mats (that's at least $500), and now it is literally ripping holes in all of my clothing.
I starting documenting the ruined items (with pictures) 9 months after purchase because I thought I was going crazy. I kept having repair guys out and they first said it was because the water pressure wasn't high enough, thus the stains and holes being caused by items rubbing together without enough water. But I am still getting holes in my clothes. The most insulting part is that the repair guys now suggest I am tearing holes in my own clothing by rubbing against my counter tops or wearing belts. fyi, I wear an apron every time I cook, and I don't wear belts.
I called Whirlpool and they were unsympathetic and would offer no concessions because the appliance is 1 yr and 5 months old.
As a business owner, I would want to know if they food I served made someone sick or if the service my business provided frustrated them to the level I have reached. I would also make it right no matter what it cost me.
I have read reviews on the whirlpool duet online and found the overwhelming majority of people are having myriad problems with this machine.
I only bought the new whirlpool because my previous whirlpool duet was so great.
Every representative I talk to swears they aren't hearing complaints about this appliance. I can't believe that.
I think it should be recalled. I want it OUT of my house. It is the devil and can't be trusted with anything important.
What else can I do when I place my brand new $60 shirt inside FOUR linen wash bags, set it on delicate, select "no spin" and it comes out with a hole in it? I bought this shirt yesterday to replace one of many shirts that have been ruined this summer. I didn't cook in it, I didn't wear a belt with it, I put it in 4 linen bags on delicate, no spin and it is ruined.
What are my options?
Never again Whirlpool. I will never buy your products again. And every chance I get I will tell people to stay away from this manufacturer that doesn't stand behind it's products.
Comments
my email... moniquep.83661@gmail.com
So have there been any successful resolutions, or are we just screwed?
I have owned my unit for over years, and now noticed this is happening. I thought it was my fault why my clothes were chewed up (i thought i overloaded or wrong setting), so for months I tried loads and it was a 'hit & miss' on whether more of my clothes were damaged. It has bee a frustrating process.
Finally I inspected the unit, and it turn out there is a tear in the tub seal, which was causing the clothes to go inside and tear at the spin cycle. I am in the process of trying to get Whirlpool to pay for the repairs and damages of my clothing. Alternatively, I may have to do the repair myself. I attached a link below of the part that needs to be replaced.
Please reach out to me and let me know what's happening with your situation. Collaborating efforts may be worth while in proving that this problem lies with the product and not the user. And that this warrants special attention, regardless of warranty period.
Please email me tan.samia@gmail.com.
Thanks
http://www.amazon.ca/gp/product/B0053F91I4/re ... =A3DWYIK6Y9EEQB
I am in the process