Trouble with 29” Oxygen TV.
Complaint
Amol Kulkarni
Country: India
I have purchased ONIDA CTV -29” Oxygen Serial No.4002477, from Surya Electronics, Shop No. 5, Osia Market, Chikhali Road, Sambhaji Nagar, Chinchwad, Pune 19 on 12-09-2004, invoice no.8728 for Rs.23000/-. (Now shop shifted in Kasturi Plaza, on opposite side).
I prefered ONIDA as I normally prefer the good quality branded items. Now the “NEIGHBORS’ ENVY, OWNER’S PRIDE “, has become, “NEIGHBORS’ AMUSEMENT & OWNER’S i.e. MY HEAD ACHE”. Within warranty period it was repaired twice and twice thereafter. Once I spent about Rs.1600/- in Sep 2006. Last time in March 2007, after argument of providing bad services, with the Surya Electronics and the Service Centre at Chinchwad, I got the repairs free, when it was orally assured that “hereafter there would not be any Problem”. And just within 7 months in Oct 2007, TV stopped working. The complaint registered No.07100876380303 dated 8th Oct 2007. I insisted that “I can not pay regularly about Rs.1600/- every six month for keeping my TV in working condition.” The complaint is not yet attended.
I really felt sorry for having purchased this Onida T.V. which gives me lot of mental agony and my neighbors rebuking me for having gone for Onida T.V.
I will not now prefer repairing my so called high brand Co. TV set, which I am sure is a Technically faulty piece, though it should have been replaced within the warranty period. Presently I am using my old 21” BPL TV purchased in April 1990, without a single repair till todate, keeping along side your faulty 29” non-working TV set. This position explains the quality of your Brand.
I insist that you should take back your faulty TV set as your moral responsibility and in good faith, replace it with non-faulty TV set. In any case I shall not get the TV repaired.
Thanking you, in anticipation,
Yours truly, most unsatisfied customer,
Kiran R. Kulkarni
I prefered ONIDA as I normally prefer the good quality branded items. Now the “NEIGHBORS’ ENVY, OWNER’S PRIDE “, has become, “NEIGHBORS’ AMUSEMENT & OWNER’S i.e. MY HEAD ACHE”. Within warranty period it was repaired twice and twice thereafter. Once I spent about Rs.1600/- in Sep 2006. Last time in March 2007, after argument of providing bad services, with the Surya Electronics and the Service Centre at Chinchwad, I got the repairs free, when it was orally assured that “hereafter there would not be any Problem”. And just within 7 months in Oct 2007, TV stopped working. The complaint registered No.07100876380303 dated 8th Oct 2007. I insisted that “I can not pay regularly about Rs.1600/- every six month for keeping my TV in working condition.” The complaint is not yet attended.
I really felt sorry for having purchased this Onida T.V. which gives me lot of mental agony and my neighbors rebuking me for having gone for Onida T.V.
I will not now prefer repairing my so called high brand Co. TV set, which I am sure is a Technically faulty piece, though it should have been replaced within the warranty period. Presently I am using my old 21” BPL TV purchased in April 1990, without a single repair till todate, keeping along side your faulty 29” non-working TV set. This position explains the quality of your Brand.
I insist that you should take back your faulty TV set as your moral responsibility and in good faith, replace it with non-faulty TV set. In any case I shall not get the TV repaired.
Thanking you, in anticipation,
Yours truly, most unsatisfied customer,
Kiran R. Kulkarni
Comments
My mail id is jayeshgreatpharma@gmail.com
Please let me know whether my tv will be repaired or not....
Mobile: +91 9913706087 (Gujarat)