Complaint

0
Adolphus Enaboifo
Country: Nigeria
My Phone number is 08029294497 and I am subscribed to the airtel too good package which bills you at 60K/sec for first minute and 20k/sec afterwards.
On the 14th of April 2011 at about 6:30 pm I loaded N1000 on my Phone to call a friend figuring I will have about 80minutes with her since In couldnt visit.
To my surprise I got a beep at 28 minutes telling me I have a minute left I had ton round up the call. I checcked to find that I have used up N1039 in 28 minutes 53secs. I called Customer care to complain and I was told the issue would be resolved within 24 hrs and that was on the 14th. I decided not to load any credit pending outcomes and up till today the situation still havent been rectified . I was even given a case id ANG000015116915.This isnt the first time but is the most glaring.
Can someone please help out.

Comments

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  • 0
    airtel
    Dear Adolphus ,

    This is to inform you that your concern listed 22 April 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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  • 0
    Airtel
    Dear Adolphus ,

    This is to inform you that your concern listed 22 April 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@in.airtel.com in with your contact details (address and landline or mobile phone number).
        
    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter - http://bit.ly/fKcSxc
    Facebook - http://on.fb.me/cECyvS
  • 0
    Airtel
    Dear Customer (Adolphus ),

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@in.airtel.com and we will be happy to be of assistance.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter - http://bit.ly/fKcSxc
    Facebook - http://on.fb.me/cECyvS
  • 0
    emmanuel ayinde
    This issue is a common one. It happens to me every now and then but just that I'm not a heavy caller I tend to overlook it when it happens. I want to believe Airtel's billing is done mechanically and not manually, so I don't want to believe the machine should be accurate in billing calls and text messages. Just now I just sent a two page text message, obviously due to network problem the text refused to send but to my surprise I was debited N18 for the text messages that are still not gone. And I'm still waiting for what is going to happen probably when the text finally goes another month will be removed. This is fraud in disguise. It is not acceptable at
  • 0
    emmanuel ayinde
    Sorry I forgot to add my phone no which is 08023213222.
  • 0
    Francis
    Good day,

    This complaint from customer's been wiped out for sending a text or a making less than a minute call is becomig alarming.

    Today happens to the first time i noticed it. I recharged my phone with N200 airtime and made a 50seconds call to an airtel number(08023949850. To my surprise i tried calling and the response was i do have enough airtime. Only for me to check my balance and discovered the whole N200 has beem wiped off.

    I was really shocked that such could happen to me.Well,my number is 08021253207.And i would want my airtime to refunded. Also,your BISMONTH service this month was so bad.And i jus changed from MTN network wasn't good inside my house.But i could say their BIS per month is the best.

    Please i need a refund and an extension of my BISMONTH subscription when you eventually stabilize the problem.


    Regards,

    FRANCIS LYOCK GAIYA
  • 0
    ESTHER OGUNSOYIN
    My Phone number is 08026478723 and I am subscribed to the airtel too good plan.

    for weeks now, i have been charged for call unmake. my balance reduces every mins when i do not make calls. and your customer service has not been picking my calls. honesty am afraid to load any credit again because all my money would just wipe off without me using it. kindly look into this issue
  • 0
    Turton
    my fone number is 08085066218.
    i had 215 naira on my account and i subscribe for the 10megabyte package which means i would be left with 115 naira balance but to my suprise my balance had been extracted and i tried calling the customer care line but they never respond. its nt the first time, i don't mind airtel replenishing my account. everything happened on 12/12/2011(today). PLS DO SOMETHING ABOUT IT.
  • 0
    Somoye G. Adesoji
    Good morning, I am supposed to be on Airtel Too Good Extra plan so I should be calling at 20k per sec after the first 60k per sec for the first minutes. But for over a week now I noticed I have been getting over billed to the tune of 30k-40k per sec. Please help me to regulate this back am ok and cool with the Too Good Extra offer. Thanks and have a great day. Have a fuel free day
  • 0
    Somoye G. Adesoji
    am getting over billed I am surpose to be on airtel too good extral plan but I am getting billed to the tune of 40k per second. Help me to regulate this my number is 08023543735 Thanks have a fuel stress free day
  • 0
    Beauty
    I loaded a 3500 airtime and did a *141*712*10# which is a 1GB subscription for mobile data for 30days and costs only #3000, the extra #500 was to send text messages and make call if need be, though I have etisalat and a good plan for making calls.
    I wake up the next morning and my account is wiped off completely.
    I call customer service and tell them I have been billed for nothing and had 472 and some fractions, she looks into and says sorry, I was being billed for data though I already had a data bundle and it should have been deducted from my data. She goes ahead and logs it in, saying sorry for the inconveniences and that by 2pm if the issue isn't resolved I should call them back.
    I call back 2 pm and I get told it takes 24 hours, I call back and get told it takes 48hrs? What gives? Who is wrong? Who is right?
    Before now I have lost over #4000 in different installments and never get a refund, at a time I actually spoke with a manager who told me she would resolve it and call me back, that was for a glaring #2100.
    She never called back, I get hung up on so many times that it actually scares me to call for inquiries when my money gets stolen.. I just let it go.
    The latest one is the 472 naira and I was given this case ID 000029409329.
    I would appreciate getting that funds back. Hopefully I would have learned my lesson at this point to never recharge to make calls except for data or better still throw the sim card away and stop this fraud.
  • 0
    ibrahim sule udi
    please i just want know the details of the owner of this number 07085899894 plz this is my number +233544012775 and here is my mail address written ibrahimsuleudi@ymail.com.
  • 0
    omolomo
    Left Nigeria shore on May 10th 2012 for USA with a well loaded phone believing that once I get here I will have Airtel signals as I was made to believe by customer service at Airtel office in Lagos.On arrival here,there has been no signal on my airtel phone;but I have signals on other networks. Pls.,give me  ideas on what to do from here to be connected.I NEED MY LINE WHILE HERE FOR THE NEXT 3MONTHS. HELP ME PLS.
  • 0
    omolomo
    My above message is without a phone number here it is:08088881345.
  • 0
    Popoola Matthew
    Airtel Nigeria! Afternoon. I have comments to make about your services. although I have been your customer for a long time not because of any other thing but because I just like the  then Econet now airtel. To the the extent that whatever anyone says about "you" I remain loyal. But today am speaking up because am victim of your abnormal charges. What prompted me to write you this is what I experienced this morning which I cannot swallow. I want to know why I was charged more than #30 for my subsequent call after the promise of the fact that it only applicable for the first minute call of every day? Moreover, as a customer, am entitled to be informed of when you are changing me from one package to another as does by Etisalat. You need to intimate me with benefits of your package before I could give go-ahead order.  I deal with customers too. I remember how Etisalat did call my wife when it wanted to change her from her previous package. Why do you treat me (us) anyhow? and people are making jest of me of being identified with you. I have lost a lot of money as a result of your abnormal charges. Please reply and do something. I call your customer care this morning she was telling me she could not even get my updates on the system and that the last record she could trace was yesterday's. Can you imagine that? This is absolutely unfair. Send your correspondence to:08027126559. That's my number. My e-mail is matpope291@yahoo.com
  • 0
    O. Ahanmisi
    FRAUDULENT CHARGES FOR UNAUTHORISED INTERNET SERVICES

    Please see below your message on my phone (08029209488) for internet services I did not authorise on four different instsnces now:
    "Last PAYU data was 10.00 NGN. mAIN aCCT Bal, is 333.15ngn. Call 1415 to payless for internet browsing".

    Please credit my account with 40.00 NGN and stop this practice on my phone and a million others like me.
    Thanks
  • 0
    Olanipekun lmmanuel
    may l use this medium to get accross to airtel customer care, my number is 08028936565 it has become habitual for my credit to be missing without reason, there is no point trying to call customer care, my attempts is being dropped and l am tempted to stop recharging, whoever is responsible for these should stop, 'vengence is mine, l will repay' l believe this statement.
  • 0
    CYNTHYA Y
    Cool this has also happened to me .

    Tried to load N3,000 for the activation of my monthly BIS subscription , because i could not chat, browse or check mails, interestingly before i could send the required text to 440 of bismonth they had taken 20 Naira off my phone i did not even know this, i had to call their customer care some 15 minutes later to ask why my request was not granted before it was confirmed that i did not have sufficient credit, Upon asking why,  i only got the response ' we don’t know ma our systems are not updated, so we can’t see the log of what you are doing to warrant these debits. It took me 8 customer agents and 6 hours later for a contact center agent  to ask me to turn some ‘data option’ off on my phone(which I has never done before now) , saying that was what was causing the random frequent debits.

    I think this issue should get to the authorities because this is certainly a scam to cheat unsuspecting customers off their hard earned money. No notice! Nothing you pick a random date to start charging customers randomly for unexplained use of  Data, unrelated to the customer and not used by customer on the lame pretext that the customers phone is a smart phone and automatically connects to the internet.
    Then pray tell why do we need to pay for BIS? or a Separate data plan ? Cause we sure cannot use our phones to connect without those services? Interestingly I was being debit for being connected to the internet but could not browse, chat, or receive send or read mails? So I asked for a log of sites visited, 72 hours later ……I am still waiting

    Please more people should speak out and let’s stop this madness.
  • 0
    Ijaola Abiodun Gideon
    pls i am begin you Guys to help me on this i bought daily databundle this morning around 9am and till now i have not been able to use it because of your bed GPRS network,last month i bought WhatsApp Databundle uptill it is not working,i called your customer care same thing,9:am yesterday to 5:20 3/5/2013 nothing as happen and the bundle is going to expire today,thanks 08126518438
  • 0
    Fakunle Olukayode Abiodun
    Dear sir/ madam.
    I am a postpaid customer since over 4 yrs , what I am experience since I started using my blackberry z10 is outrageous crazy bill.
    As at may 5th I was owing 5000 plus a fraction of Naira Less than (N6000)  and to my surprise without the the usage of any data services I have spent over 45000 Nigerian Naira! Totaling 52,000 +
    Please I will appreciate lf you can look into my account properly as I don't understand your billing no more.  I am ready to stay with Airtel as long as this is resolved, else I go to another service provider .
    I  am waiting for your immediate response. Having complain at your outlet in the palms Lagos and my case has since being escalated. Case ID...is ANG201305067180588
    Many thanks,

    Fakunle Olukayode
    CEO .. Farkie nigeria ltd.
    Email..farkiekonsult@yahoo.com
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