Complaint

0
Adolphus Enaboifo
Country: Nigeria
My Phone number is 08029294497 and I am subscribed to the airtel too good package which bills you at 60K/sec for first minute and 20k/sec afterwards.
On the 14th of April 2011 at about 6:30 pm I loaded N1000 on my Phone to call a friend figuring I will have about 80minutes with her since In couldnt visit.
To my surprise I got a beep at 28 minutes telling me I have a minute left I had ton round up the call. I checcked to find that I have used up N1039 in 28 minutes 53secs. I called Customer care to complain and I was told the issue would be resolved within 24 hrs and that was on the 14th. I decided not to load any credit pending outcomes and up till today the situation still havent been rectified . I was even given a case id ANG000015116915.This isnt the first time but is the most glaring.
Can someone please help out.

Comments

12
  • 0
    fajobi adeyinka samuel
    my nos is 08029708618 and i av being unable to use my blackberry subscription for two days which on the 17th of June i subscribed for the unlimited package and after several complain i discovered that nothing was done about it and its really making me feel and am sure airtel management will not like me posting articles about them.please i will appreciate it if the management can do something about this fast because am loosing patient on this matter and as a result of this my business as been affected so please get me back online.
  • 0
    Regha
    U guyz re incapable of all networks on earth. It take u ages to rectify simple issues dat shud take good engineers a minute. I retrieved ma line with 3month BB data. I insert it on a new phone I got and since then I've been hearing all sorts of unreliable promises. Can't ma BRS continue when d data is still active? It is more than 48hrs nw dat it wud be rectified. What type of netwrk is dis [***]?  Regha Eruata 08029319605. Ur employee are incompetent and I'm sure they got there 2ru connections.
  • 0
    Odihiri david
    Airtel!!! airtel!!! Airtel!!!    you people her deducting out of my money despite having activated the mobile bundle data! U beta resolve this case within the next 48 hours... Unless i swear i wil wreck airtel by damaging all the sim i set my hands on!!!    #vengance is mine!
  • 0
    chinyere bazunu
    Please my airtel network went off since four days now. My number is 07089606152
  • 0
    J. Adebayo
    about weeks ago I subscribed to airtel monthly opera mini bundle of N300  with the option of 250 + No bundle no browsing but to surprise all the cards l loaded for calls were deducted at the same time with bundle mb. I called the customer care line lay complain several time but to avail.  again today being the 19th of September 2016. I put a call to customer care line to inform them of intention to buy another opera mini bundle and to tell them that I don't want option that will deduct the money I am using to make call and my mb at the same and they advised to choose option 2 through *885*1#  and I did but to my surprise again they deducted all the money I have on my phone for call and at the same time deducted my mb. please I need your assistance because any money I load to make calls once I go online through opera mini the money will be heavily deducted as well as my mb inspite of the fact that I have sufficient mb for browsing.
  • 0
    daniel okon
    my  number  is  09077618496  pls  each  time  i  load  a  recharge  card  without  making  any  call  my  money  is reducing  so  am  confuse  pls  i  need  an  help
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