No Service No Help Worst Company in the world.

ComplaintsHome & GardenHusky HU80722 Pressure Washer

Complaint

0
Joseph Sheets
Country: United States
I have been trying for months to resolve a problem with a little used pressure washer. I have copied some of the correspondence below and they will still do nothing.
08/31/10 16:39: joseph

Thank you for your purchase of a Husky product.

Warranty coverage/service and repairs for your Husky pressure washer can be obtained by determining and contacting your nearest authorized warranty service dealer from the service dealer locator at the link below.

http://www.homelite.com/service_support/service_center_locator

Best regards,

Tom Clinkscales
One World Technologies, Inc.

08/31/10 16:29: I went to the website and customer service number you indicated and I recieved the following reply. this is ridiculous. I demand that you repair or replace my pressure washer at once instead of shuffling me from person to person as I have been putting up with for months now....
SUBJECT: Repair/service inquiry ¿ MODEL NUMBER: hu80722 ¿ SERIAL NUMBER: al1960101 08/31/10 13:30: You have contacted Homelite consumer products, possibly in error. Husky products are supported by Husky customer service at 1-866-340-3912, and their registration and E-mail web link at:

https://register.huskyoutdoortools.com/



08/30/10 14:12: joseph

Thank you for your purchase of a Husky product.

Warranty coverage/service and repairs for your Husky pressure washer can be obtained by determining and contacting your nearest authorized warranty service dealer from the service dealer locator at the link below.

http://www.homelite.com/service_support/service_center_locator

Best regards,

Tom Clinkscales
One World Technologies, Inc.

08/30/10 12:01: Still Unable to get any resolution


By Joseph Sheets, 15 Aug 2010 | Country: United States
This will be my second complaint regarding the pump not working on my husky pressure washer. I supposedly recieved a response from a husky representative regarding my first complaint but the number they give me is to Ryobi... The lady I spoke to at that company had no clue what I was talking about. I am firmly convinced that they will do nothing to address my issue as I have faced an continual stream of misdirection and an outright attemt to evade any responsibility for the defective products they sell. I could not be more unhappy with the way I have been treated and how poorly my business is regarded.
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Comments
Rating: 0 Husky Customer Service Dept - 16 Aug 2010I am a Customer Service Representative at the Husky Power Washer Company, Please accept my apology for the issue you experienced with you Husky Power Washer. However, we do not manufactor gas power washers at our Elm Grove location.

Please contact Husky at 1800 525-2579 or huskyyoutdoortools.com. Reference this posting when you make contact and they will resolve this issue to your full satisfaction.

Thank you,
Husky Customer Service Team



 09/01/10 09:30: Please read the warranty statement provided in the products manual for the proper service and support guidelines that you need to follow.


08/31/10 16:44: I went to the website and customer service number you indicated in my previous message and I recieved the following reply. this is ridiculous. I demand that you repair or replace my pressure washer at once instead of shuffling me from person to person as I have been putting up with for months now. What is wrong with you people? It should be a simple matter and I have been given so many numbers and addresses and no one seems to take responsibility. The power washer says Husky so I hold you responsible fix this issue. I am so infuriated by this whole process that I fail to see how you stay in business as poor as your service is.
SUBJECT: Repair/service inquiry ¿ MODEL NUMBER: hu80722 ¿ SERIAL NUMBER: al1960101 08/31/10 13:30: You have contacted Homelite consumer products, possibly in error. Husky products are supported by Husky customer service at 1-866-340-3912, and their registration and E-mail web link at:

https://register.huskyoutdoortools.com/

IT WOULD BE IN YOUR BEST INTEREST TO NEVER PURCHASE A HUSKY PRODUCT. THEY DO NOT STAND BEHIND THE GARBAGE THE MAKE AND GIVE YOU SOME SIMULATED RESPONSE TO EVERY COMPLAINT THAT REALLY ONLY LEADS TO ANOTHER DEAD END. IF HUSKY IS INTERESTED IN MAKING THIS RIGHT THEY CAN CONTACT ME AT idaho23@msn.com I THINK IT WILL BE A COLD DAY IN HELL BEFORE THEY DO THE RIGHT THING WITH THIS ISSUE.

Comments

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  • 0
    JOSEPH
    So husky keeps trying to send me to homelite and homelite says that husky is responsible... My last contact with Husky: Notice how every response sends me to homelite but homelite always indicates that they do not support husky products.

    09/02/10 13:20: Management, board members, as well as the CEO, do not address matters where a customer does not follow the proper procedures outlined for them to follow concering warranty service and support for the product.

    Please read the warranty statement provided in the products manual for the proper service and support guidelines that you need to follow.

    Warranty coverage/service and repairs for your Husky pressure washer can be obtained by determining and contacting your nearest authorized warranty service dealer from the service dealer locator at the link below.

    http://www.homelite.com/service_support/service_center_locator


    SUBJECT: Repair/service inquiry ¿ MODEL NUMBER: hu80722 ¿ SERIAL NUMBER: al1960101 08/31/10 13:30: You have contacted Homelite consumer products, possibly in error. Husky products are supported by Husky customer service at 1-866-340-3912, and their registration and E-mail web link at:
  • 0
    tony g
    i purchased a husky pressure washer model#hu80722 with a honda engine on 8-4-08 and used it 3 times it worked great plenty of power no more than 3hrs of run time total it was stored in my basement untit last week when i tried to use it and it started up fine but no water at all i cleaned the tip and screen no water i removed the pressure hose and removed the jet'spring and valve and cleaned them and reassemblemed and checked small stream of water i paid $300.00 and used it 3hrs could someone from eather husky or home depo please respond to this post thank you
  • 0
    RIckey
    I am having the same problem. Have you found the answer?  If so can you please let me know.

    thanks
  • 0
    Gary
    I will never purchase another one of these Power Washers again. Hardly used
    it bought it at home Depot the HU80722 in 2008. You cannot get any parts from home depot and you get the run around
  • 0
    Mad Mike
    I have the same power washer HU 80722. It has the same pump problem as it would appear all of this model have. I reached out to a Tinzley@carehomedepot.com and was told to contact a Denise Surls at homelite. After 8 tries and 8 very long holds to talk to a human I was transfered to Denise but reached here answering machine because she was in training all week. I called again and was told Chet would handle my problem, guess what, I got another answering machine!!!! I called again, 10th time, as was told it is lunch time we are very busy, that Chet was unavailable, and once again put on hold until I gave up and disconnected. I will NEVER BUY A HUSKY OR HOMELITE PRODUCT AGAIN.
  • 0
    Husky sucks!
    As usual i find myself struggling to make an inferior piece of Husky equipment work and no luck.  I have the same no water pressure issue and was informed I need to replace the pump which is out of warranty.  No suprise that the Home Cheapo brand has failed to survive little use and proper storage. I know better and got suckered into a quick cheaper purchase.  My Model is the same HU80722.
  • 0
    Paul Kreitman
    | 1 reply
    I also have the same water pressure problem with a HU80722 Husky High Pressure washer. My local Ace Hardware Service Center has offered to look at it,  but say the replacement pump could be over $300!

    What a piece of junk!  NEVER BUY HUSKY AGAIN!!!
    • 0
      Cecil Uphold replies to Paul Kreitman
      Go to Repairclinic.com and they probably have your pump for ALOT LESS than $300.00!!! I just looked up one for my 2700 and it is only $67.85!!! They have quite a few for sale and it would be lots cheaper to fix than replace the whole unit. You could possibly step up to a higher pressure to get away from that particular pump. The pump just bolts thru the engine mounting holes so as long as the shaft size is the same why not step up one pressure size? Anyone with tools and some mechanical knowledge can change out the BAD pump. I do small engine repair on the side,as I am disabled,so I look for the best repair myself. I warranty all my stuff so I DO NOT want it coming back unless it's needing something else!! Thanks and GOOD LUCK!!!!
  • 0
    uNkNoWn
    I'm a mechanic. I see pressure washers with these problems often. Your best bet is if you don't want to spend more than 6 or 7 hundred dollars, then pay someone to do your pressure washing for you.
  • 0
    ghstimmer
    Wow, bought mine in 2008, got it out today (July 30, 2011), and guess what? The pump does not work, same model as the ones mentioned above and purchased from HD.  Seems like we all got taken on this.  Son in law bought his and loaned it to his brother, next summer the pump would not work.  All stored properly for winter.  Will call and see what response I get.  Thanks to all for the info on this situation.
  • 0
    WInehound
    Well, I thought I dodged a bullet and got one that worked.  I used it twice a year for three years and it worked great.   This time I used it for two hours and done.  Needs a new engine, cost: $400.00! Once bitten....
  • 0
    baltazar
    estoy en la paz bcs mexico mismo modelo misno problema y aqui no hay refacciones. un mes de uso y 12000.00 pesos
  • 0
    baltazar
    estoy en la paz bcs mexico mismo modelo misno problema y aqui no hay refacciones. un mes de uso y 12000.00 pesos
  • 0
    SKYLINE LAWN AND GARDEN
    THE PUMP FOR YOUR UNIT IS AVALIABLE FOR 54.37 PLUS TAX AND SHIPPING, OUR SUPPLIER HAS THOUSANDS OF THESE PUMPS IN STOCK AND READY TO SHIP. IF WE CAN HELP OUR PHONE NUMBER IS 706-866-0230. PART NUMBER IS 308653025
  • 0
    justdontbuyit
    spend more money on a better p/w dont buy power products from home depot they are in the business to make money and do not care about the customer
  • 0
    Mike
    Well, thats not entirely true, but the truth is you get what you pay for. Like the poster above, if you are not going to buy something with a CAT pump, just pay someone else to pressure wash your house every yr. Nothing else is worth buying.
    The Rigids and Dewalts ar Home Depot are really nice units with CAT pumps and can be had for around $500
  • 0
    JC
    Yes you get what you pay for. I would suggest you look for Horizontal mounted pumps over the vertical model pressure washers. Cats are HIGH priced.
    You can get very good Comet pumps with good warranties for much less then the cat. I found that WWW.PWPUMP.COM to be very helpful with parts and new pumps.
  • 0
    Prophead
    January 28 2012...add this note to the long list of data points on this blog - Husky HU80722 power washing machine water pump goes out after very little use.  It is quite obvious the water pump is a very poor design.  A waste of a decent Honda motor.  The vertical shaft from the motor to the pump doesn't turn.  Home Depot should pull it from their shelves if they haven't already.  My wife's heartbroken - it was a Christmas present to me...
  • 0
    prophead
    Buy 10 - not because they are cheap - but because they won't last.  Made in China perhaps?
  • 0
    thl
    I too have been through the same thing. Bought a model 1600  from Home Depot. 2 yrs old, used 3 or 4 times. PLASTIC sleeve broke on intake pump. Could fix it myself if one could find the parts. No more Husky for me, this one is dumpster fodder.
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