No Service No Help Worst Company in the world.
Complaint
Joseph Sheets
Country: United States
I have been trying for months to resolve a problem with a little used pressure washer. I have copied some of the correspondence below and they will still do nothing.
08/31/10 16:39: joseph
Thank you for your purchase of a Husky product.
Warranty coverage/service and repairs for your Husky pressure washer can be obtained by determining and contacting your nearest authorized warranty service dealer from the service dealer locator at the link below.
http://www.homelite.com/service_support/service_center_locator
Best regards,
Tom Clinkscales
One World Technologies, Inc.
08/31/10 16:29: I went to the website and customer service number you indicated and I recieved the following reply. this is ridiculous. I demand that you repair or replace my pressure washer at once instead of shuffling me from person to person as I have been putting up with for months now....
SUBJECT: Repair/service inquiry ¿ MODEL NUMBER: hu80722 ¿ SERIAL NUMBER: al1960101 08/31/10 13:30: You have contacted Homelite consumer products, possibly in error. Husky products are supported by Husky customer service at 1-866-340-3912, and their registration and E-mail web link at:
https://register.huskyoutdoortools.com/
08/30/10 14:12: joseph
Thank you for your purchase of a Husky product.
Warranty coverage/service and repairs for your Husky pressure washer can be obtained by determining and contacting your nearest authorized warranty service dealer from the service dealer locator at the link below.
http://www.homelite.com/service_support/service_center_locator
Best regards,
Tom Clinkscales
One World Technologies, Inc.
08/30/10 12:01: Still Unable to get any resolution
By Joseph Sheets, 15 Aug 2010 | Country: United States
This will be my second complaint regarding the pump not working on my husky pressure washer. I supposedly recieved a response from a husky representative regarding my first complaint but the number they give me is to Ryobi... The lady I spoke to at that company had no clue what I was talking about. I am firmly convinced that they will do nothing to address my issue as I have faced an continual stream of misdirection and an outright attemt to evade any responsibility for the defective products they sell. I could not be more unhappy with the way I have been treated and how poorly my business is regarded.
Send to a FriendBookmark this page:
Comments
Rating: 0 Husky Customer Service Dept - 16 Aug 2010I am a Customer Service Representative at the Husky Power Washer Company, Please accept my apology for the issue you experienced with you Husky Power Washer. However, we do not manufactor gas power washers at our Elm Grove location.
Please contact Husky at 1800 525-2579 or huskyyoutdoortools.com. Reference this posting when you make contact and they will resolve this issue to your full satisfaction.
Thank you,
Husky Customer Service Team
09/01/10 09:30: Please read the warranty statement provided in the products manual for the proper service and support guidelines that you need to follow.
08/31/10 16:44: I went to the website and customer service number you indicated in my previous message and I recieved the following reply. this is ridiculous. I demand that you repair or replace my pressure washer at once instead of shuffling me from person to person as I have been putting up with for months now. What is wrong with you people? It should be a simple matter and I have been given so many numbers and addresses and no one seems to take responsibility. The power washer says Husky so I hold you responsible fix this issue. I am so infuriated by this whole process that I fail to see how you stay in business as poor as your service is.
SUBJECT: Repair/service inquiry ¿ MODEL NUMBER: hu80722 ¿ SERIAL NUMBER: al1960101 08/31/10 13:30: You have contacted Homelite consumer products, possibly in error. Husky products are supported by Husky customer service at 1-866-340-3912, and their registration and E-mail web link at:
https://register.huskyoutdoortools.com/
IT WOULD BE IN YOUR BEST INTEREST TO NEVER PURCHASE A HUSKY PRODUCT. THEY DO NOT STAND BEHIND THE GARBAGE THE MAKE AND GIVE YOU SOME SIMULATED RESPONSE TO EVERY COMPLAINT THAT REALLY ONLY LEADS TO ANOTHER DEAD END. IF HUSKY IS INTERESTED IN MAKING THIS RIGHT THEY CAN CONTACT ME AT idaho23@msn.com I THINK IT WILL BE A COLD DAY IN HELL BEFORE THEY DO THE RIGHT THING WITH THIS ISSUE.
08/31/10 16:39: joseph
Thank you for your purchase of a Husky product.
Warranty coverage/service and repairs for your Husky pressure washer can be obtained by determining and contacting your nearest authorized warranty service dealer from the service dealer locator at the link below.
http://www.homelite.com/service_support/service_center_locator
Best regards,
Tom Clinkscales
One World Technologies, Inc.
08/31/10 16:29: I went to the website and customer service number you indicated and I recieved the following reply. this is ridiculous. I demand that you repair or replace my pressure washer at once instead of shuffling me from person to person as I have been putting up with for months now....
SUBJECT: Repair/service inquiry ¿ MODEL NUMBER: hu80722 ¿ SERIAL NUMBER: al1960101 08/31/10 13:30: You have contacted Homelite consumer products, possibly in error. Husky products are supported by Husky customer service at 1-866-340-3912, and their registration and E-mail web link at:
https://register.huskyoutdoortools.com/
08/30/10 14:12: joseph
Thank you for your purchase of a Husky product.
Warranty coverage/service and repairs for your Husky pressure washer can be obtained by determining and contacting your nearest authorized warranty service dealer from the service dealer locator at the link below.
http://www.homelite.com/service_support/service_center_locator
Best regards,
Tom Clinkscales
One World Technologies, Inc.
08/30/10 12:01: Still Unable to get any resolution
By Joseph Sheets, 15 Aug 2010 | Country: United States
This will be my second complaint regarding the pump not working on my husky pressure washer. I supposedly recieved a response from a husky representative regarding my first complaint but the number they give me is to Ryobi... The lady I spoke to at that company had no clue what I was talking about. I am firmly convinced that they will do nothing to address my issue as I have faced an continual stream of misdirection and an outright attemt to evade any responsibility for the defective products they sell. I could not be more unhappy with the way I have been treated and how poorly my business is regarded.
Send to a FriendBookmark this page:
Comments
Rating: 0 Husky Customer Service Dept - 16 Aug 2010I am a Customer Service Representative at the Husky Power Washer Company, Please accept my apology for the issue you experienced with you Husky Power Washer. However, we do not manufactor gas power washers at our Elm Grove location.
Please contact Husky at 1800 525-2579 or huskyyoutdoortools.com. Reference this posting when you make contact and they will resolve this issue to your full satisfaction.
Thank you,
Husky Customer Service Team
09/01/10 09:30: Please read the warranty statement provided in the products manual for the proper service and support guidelines that you need to follow.
08/31/10 16:44: I went to the website and customer service number you indicated in my previous message and I recieved the following reply. this is ridiculous. I demand that you repair or replace my pressure washer at once instead of shuffling me from person to person as I have been putting up with for months now. What is wrong with you people? It should be a simple matter and I have been given so many numbers and addresses and no one seems to take responsibility. The power washer says Husky so I hold you responsible fix this issue. I am so infuriated by this whole process that I fail to see how you stay in business as poor as your service is.
SUBJECT: Repair/service inquiry ¿ MODEL NUMBER: hu80722 ¿ SERIAL NUMBER: al1960101 08/31/10 13:30: You have contacted Homelite consumer products, possibly in error. Husky products are supported by Husky customer service at 1-866-340-3912, and their registration and E-mail web link at:
https://register.huskyoutdoortools.com/
IT WOULD BE IN YOUR BEST INTEREST TO NEVER PURCHASE A HUSKY PRODUCT. THEY DO NOT STAND BEHIND THE GARBAGE THE MAKE AND GIVE YOU SOME SIMULATED RESPONSE TO EVERY COMPLAINT THAT REALLY ONLY LEADS TO ANOTHER DEAD END. IF HUSKY IS INTERESTED IN MAKING THIS RIGHT THEY CAN CONTACT ME AT idaho23@msn.com I THINK IT WILL BE A COLD DAY IN HELL BEFORE THEY DO THE RIGHT THING WITH THIS ISSUE.
Comments