Deactivation of airtel sim card
Complaint
Rahul Ravindranath
Country: India
Hello,
I Rahul R have been using this number for the past four and a half years and i just got to know that my sim card has been disconnected due to "NON USAGE" and the number has been recycled.I have validity on the prepaid sim card till September 24th 2011 and even if the connection was being disconnected i think the customer should have been intimated at least in the first place rather than doing it without even letting him know.Moreover now coming to the usage part..I agree that there has not been much outgoing from my mobile phone however if I'm right and this does exist in your records there has been incoming usage on the telephone till 24th of may,So i really have no idea from where the 120 days of non usage thing came into.I tried contacting your customer care and to be frank...the words rude and unhelpful aren't the right adjectives to be used for the way they spoke to a customer.All ihave been hearing from your customer care executives is that the number has been recycled..I mean how can you go ahead and do that with out even informing the customer and the worst reason i heard the first time i called regarding this issue was that the documents were not proper..however that statement was retracted by your agent when i told him i had the photocopies of the document that i had submitted back in september 2010 and then he came back to say the same thing that the number has been recycled.I hope you do look into my case and help me out with what has to be done rather than once again give the same reply that the number has been recycled due to non usage.
regards,
Rahul R
I Rahul R have been using this number for the past four and a half years and i just got to know that my sim card has been disconnected due to "NON USAGE" and the number has been recycled.I have validity on the prepaid sim card till September 24th 2011 and even if the connection was being disconnected i think the customer should have been intimated at least in the first place rather than doing it without even letting him know.Moreover now coming to the usage part..I agree that there has not been much outgoing from my mobile phone however if I'm right and this does exist in your records there has been incoming usage on the telephone till 24th of may,So i really have no idea from where the 120 days of non usage thing came into.I tried contacting your customer care and to be frank...the words rude and unhelpful aren't the right adjectives to be used for the way they spoke to a customer.All ihave been hearing from your customer care executives is that the number has been recycled..I mean how can you go ahead and do that with out even informing the customer and the worst reason i heard the first time i called regarding this issue was that the documents were not proper..however that statement was retracted by your agent when i told him i had the photocopies of the document that i had submitted back in september 2010 and then he came back to say the same thing that the number has been recycled.I hope you do look into my case and help me out with what has to be done rather than once again give the same reply that the number has been recycled due to non usage.
regards,
Rahul R
Comments
please immidiately block my sim card .
This is Srinu. I have been using this number for the past 8 ( Eight) years and i just got to know that my sim card has been disconnected due to "NON USAGE".I have validity on the prepaid sim card till 2020. my NO [ +91 9949396937 ]
presently i am in Singapore. from last three months on words i am not using my number but instead of that one i ma using airtel app to call India with the same number. yesterday (24-10-2016) i got message from customer care regarding to disconnection .i saw that one today after seeing that i tried to recharge my mobile but it not working . this number is very important to me .all my bank OTP are based on this number only. can u please help to activate this number. actually i thought that airtel app recharge is also working for prepaid number here i am fail to recharge my number.
please contact me on srinu.cse29@gmail.com
regards,
Srini,