Lost Baggage
Complaint
Dee Carr
Country: United States
I flew out for Damacus International Airport(DIA) heading to Bangkok. I had a brief layover in Doha about 1hr and a half, sufficient time to transfer the baggage. I arrived in Bangkok, NO luggage. It later became clear to me that the woman host working for Qatar Airways never placed a transfer sticker on my baggage. Further when confirming my flight she was really rude and bend a page in my passport. I pointed out her behavior and she just ignored me. Qatar Airways please hire people that are courteous and equip to complete the task assigned.
Thank you,
Dee Carr
Thank you,
Dee Carr
Comments
I was traveling Milan-Doha-Delhi route and details of flights were
QR 34 02MAR MXPDOH 1500 2245
QR 234 03MAR DOHDEL 0125 0725
I did not get my bags on the arrival at Delhi ( IGI Airport) on the 3rd of March 2013 . I received my bag today from Qatar airways but when I open my bags lot of items were missing from the bag and the lock of bag was tempered
QR 115 09 Jun etd DXB 0015 09 to DOH eta 0020 and onward from DOH
QR 624 09 Jun etd DOH 0115 eta KUL 1410
Return
QR 623 14 Jun etd KUL 0330 eta DOH 0605 eta DOH 0705 and onward from DOH
QR 100 14 Jun etd DOH 0705 eta DXB 00915.
On arrival at DXB 09 Jun at around 1500. Airside, I asked Qatar ground staff if there was ticketing where I could see if I could change my flight. They said there was no ticketing at the airport and gave me the number of Qatar Contact Centre. I tried to call the Qatar contact Centre to see if I could change to an earlier flight. I was kept on hold, paying for this at international mobile roaming rates, until the call dropped out. During this time I was regularly being assured ‘your call is important to us’ – which is arrant nonsense – if it was they would have more agents. Another later attempt also failed. I wanted to change because I was aware that, at DOH, we would probably be on stand and it could take up to 35 minutes from doors open to get to transfer.
I got to the gate for QR115 with ‘Final Call’ showing on all the airport notice boards. Qatar staff were speaking to someone at the gate and all passengers had gone through. By the time I was dealt with doors had closed and I was refused boarding.
At this point Qatar staff obviously had no authority to do anything except give me the number of their contact centre – the one that had failed to answer my calls earlier. You can probably guess the rest: no reply from the call centre, no further help from the Qatar ground crew. I was directed by someone else to Dnata who booked me on flight QR 623 etd DOH and QR 622 09 Jun etd DOH 0715 ETKT 157473809553-2 at a cost of GBP 332 for the new ticket
At no time was I told that my return flights had been cancelled. I fortuitously discovered this and, despite the best efforts of Orient Escape Travel SDN BHD, Qatar Airways refused to reinstate or change this flight because I was a ‘no show’ which clearly I was not – I was at the gate.
I had to pay for return flights booking reference 7IDEB9 etd KUL 14 Jun 0330 to DOH to connect with QA 106 14 Jun etd 0830 for DXB for onward travel to CDG via EK at a cost, I was told, of MYR2000..
I travel a lot (Skywards Gold for many years, Silver last year; Silver on Air France Flying Blue – all on economy tickets). In 45 years of long haul travel I have only once before been rejected at the gate – by Virgin on a flight from US to UK. Their performance puts Qatar to shame: they booked me on the next flight to an adjacent airport without hesitation.
As consultants, my company has trained other airlines, including Emirates and Aer Lingus, in customer care. This whole saga was an appalling example of customer care, the sort of thing one might expect from RyanAir but certainly not from a reputable airline and not from an airline styling itself ‘5 star’. I am deeply angry that Qatar Airways has taken my money and resold the flights to other passengers with no apology, no refund and no attempt whatsoever to help me or advise me of the return cancellation.
I am always looking for examples of bad customer service to tell to delegates at my international training courses and conferences: I now have a new one. Clearly my experience is not unusual. See http://www.complaintsboard.com/?search=qatar+airways&page=2 or http://www.complaintslist.com/airlines/qatar-airways/ or
http://www.consumercomplaints.in/complaints/qatar-airways-c162989.html or dozens more just like it. Qatar’s satisfaction rating is 1.5 out of 5 stars,
I was denied boarding QR 045588, my connected Fight to Philadelphia upon arrival in Casablanca on ground that the United States Government has designated special Airports for those coming from Ebola affected countries as such Liberia where I have come from.
Against this background, a new ticket was being arranged to connect me to JFK AirPort, New York as one of the approved Airports for Immigrants of Ebola affected countries. After sleeping in the chair in the opening without food for three(3) days, which has resulted to serious cold, on December 12,2014 I aboard QR 1398 CMN(Casablanca) to DOH(Doha) without the Airline handling me or giving me information regarding my Bag.
On December 13, 2014 I arrived at the JFK International Air Port on QR701 from DOHA without my baggage. Couples of days later, my brother through exchanging numerous emails and phone calls, he was asked by New York Air port that it would given to us if he could give phone number which he did.
up to date I am yet to se my bag.
It contains the folloeings:
clothes
nect ties
a pair of black leather shoes
my photos
my school documents and other important documents
jelweries
and my medications
Isaac j Wesseh,jr
This is not a five star service you make sure that you have enough time to transfer our luggage to next flight
We always must fly without our lugage and wait 24-48 hours to receive them.
Please make either the connecting flight later or do not accept passengers to fly with QR in the first place.
This is the 3rd time it happenned to me and my family.
Hope you can make amends to avoid this issues again our destination is IKA Airport just to help
Then from Doha to Kuala Lumpur on Flight QR846 departing Doha at 0110hrs Doha time on 2 Aug 2015. We reached Kuala Lumpur KLIA at 1443hrs 2 Aug 2015 Malaysian time.
We were surprised that a double decker stroller which was tagged at Manchester Airport at the boarding gate could not be found at KLIA.
Before leaving the plane at KLIA we did asked your stewardess as to where we could retrieve our stroller. The answer was that we could get it back at the gate (I understood it as boarding gate). However, we did not find the stroller at gate when we reached there. Nor could we find it at the baggage collection area.
It would be appropriate that before any passengers leave the plane, the stroller should be ready at the gate.
We would be pleased if the Qatar Airways could contact us if the stroller (blue in colour) is found.
We hope you can contact us.
Thank you.
I had travel from dubai -doha-goa flight no qr1013 and from doha qr522 so wen I reached goa on 10th April 2016 my one bag was missing which I hand over to ground staff at dubai airport on the boarding gate my ticket nois15716075885672 and my bag tag no x4976090 so still I did not get my bag there are legal document in the bag which are very important I had already claim in goa with qr staff so please can someone help me in these case my email is gcostancio@yahoo.com
Thanks
Constancio Godinho
Goa (india)