Yak neglected to acknowledge my request to terminate with them

ComplaintsInternet ProvidersYak Communications

Complaint

0
Maria Quattro
Country: Canada
I have been in touch with Yak Communications several times this year.  In that time, I have spoken to countless of CS Reps and their supervisors to no avail.  After letting them know that I would like to cancel with them AND asking what the procedure is to terminate, I was told all I had to do was tell them over the phone that I wished to cancel services.  Well, taking their word for it, that's what I did.  Little did I know that didn't seem to be enough.  

So after seeing that they had been debiting my bank account several times,  I emailed them, went to their 'head' office (which is unclear as to if it actually is their head office) with the intent to put in a formal termination with my signature, thinking that would be a very final and official way of letting them know.  It turned out that the receptionist had no idea what I was talking about and said that Yak consistently makes this error further adding to her frustrations for the day.  Further to this, she called Yak and told them to stop bringing customers to this office, as it is NOT an official Yak HO.

I spole to several CSR many times over and after being put on hold continuously. The average time I have spent on these calls are between one hour to an hour in a half each.  Many times I have requested a cancellation, but no email response, and OBVIOUSLY no evidence of that in my bank account since they are still debiting.  I do not owe these sheisters any money at all.  

I feel I have been deliberately stonewalled and ignored despite many, many polite requests and emails and one attempt at canceling in person.  They now owe me over $430.  The last I spoke to a rep was yesterday (September 26, 2008) and she finally acknowledged that the customer (me) requested a cancellation/termination of services and even read out an excerpt of the previous rep's notes (from way back in July) realizing that this was typed in my history and someone DID acknowledge my cancellation on many occasions and, reading further, there was mention of Yak intending to refund me over $400 of which I HAVE YET TO RECEIVE, and doubt that I will see unless I take more drastic legal options.  Other than close my account, what other recourse is there?  Verbal, written, in person, writing via snail mail are all a waste of time.  Nice try.  All these slimy moves serve to irk the public into taking things further.  But I guess I can surmise that they figure 60% of people won't so it's not much of a loss to them in the short run.

What do I have to do to let these people hear customers' requests and have them cease taking money out of my account???!!  This is bald-faced theft among many other things.

Comments

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    Yak should burn alive!!!
    Since the very 1st day that I signed up with Yak I've had nothing but trouble. First I was supposed to be connected withing 24hrs of signing up. That never happened. Finally about 2 weeks later they sent an e-mail saying my services had been set up. I had to wait another 4 days for it to be up and running. Everything seemed to be going ok after that, until the end of the 1st month when they tried to withdraw almost $40 over the price originally quoted to me at sign up. They never sent me the confirmation before taking the cash from the account so I didn't know I was going to need more cash. I only had enough in the account to cover what they had quoted me, so the payment bounced and I got a NSF charge with my bank. I called yak to see what was going on and had to fight with them to get any kind of credit for the issue. I told them I wasn't going be able to pay until the end of the month and the CSR rep said that was fine. I paid the full bill on the day I said I would, but they cut it anyways after I payed. They started by cutting my long distance 2 days after I paid, then a day later the phone entirely, and then 4 days later the internet was also cut.
    I tried calling them from a neighbors phone but they keep telling me it's not their problem. That the cancellation was put on my phone before I payed and that there would have been no way to reverse it. I asked to get reconnected since I have paid my bill and they keep telling me that I'm just sh*t out of luck!!! WTF?????
    Companies like this need to be shut down and regulations and laws put in place to prevent such frauds from operating in Canada. Robert and Yakattak, I am all in for a class action lawsuit if you managed to get one going.
    Yak should burn alive!!!
  • 0
    Yak should burn alive!!!
    Maybe we can get a petition going to get globalive communications's business license revoked. Maybe we should do the same for it's sister companies like CPC, Assemble, ect.. Judging by all the complaints and the BBB ratings, I don't think it would be hard to find enough people to sign it. Maybe even get a reporter involved..
  • 0
    YakSuxsYakShit
    Yes yak harassed my on my 2 cell phones and home phone for a bill of 2.85 cents and cost me money in ld for answering there calls on my cell. I was a customer for many years and they just started this harassment and now they say I owe them a 1.15 which I refuse to cancel as they wouldn't cancel there service on my home number. I never signed any contract with them.

    I will be taking them to small claims and also contacting Bell as they don't hank up there harassing recordings when I hand up and the recording repeats itself 3 times. Bells policy says when you hang up the message should disconect.

    use 10-10-256 and the give you 5 cents a minute and calls 15 tos 50 mins is only 75 cents and 5 cents there after.

    Yak is a bad harassing company
  • 0
    Ryan applin
    I have had the same problems with this Yak Communications company. I placed an order with them for DSL and home phone service back in September 2008. I was told I would receive a call in 14 days regarding my new home phone number and at that time I could have my DSL internet connection established. After 21 days I heard nothing and when I called to inquire was told that my order could not be found in their system. Irritated by the complete incompetency I told them to cancel evrything. I was on the phone with the agent who took the better part of 20mins trying to figure out how to cancel my order. A week or so later I receive the DSL modem in the mail and without opening the package I redirected it back to them. Early January 2009 I receive a random call from them saying that me service is now activated. After numerous attempts to contact customer service without success (Hold times exceeding 45mins to an hour, being disconnected suddenly or passed around to multiple agents) I decided to just wait it out. Late January 2009 I start receiving calls from their collections agency saying that I owe $160 for service and a lost DSL modem. Long story short, I fought with the collection agency until end of March 2009 until they offered me a deal to pay $80 and close the account. This deal was taken and all was quiet until end of June 2009. End of June I start receiving automated messages from Yak saying that I have an outstanding account balance with them. I called immediately and, miraculously, I get ahold of an agent within minutes. She checked the system and proceeded to inform me that I had called them in December 2008 to activate a home phone line that terminated effective March 2009. I advised her that this was not the case; re-hashed my story about the collections incident and offered to send documented proof that I had always been receiving service from Rogers. All she said was that the system shows that I called in December 2008 so I will be held liable for a balance of $93. I told her I was not paying it and all she said was, "Okay, that's your choice and it will be sent to collections". I slammed down the telephone, printed off all of my invoices for Rogers from August 2008 to June 2009 and faxed them off with a nasty letter to their billing department. This issue is currently outstanding and my next step is the better business bureau and then a lawyer. I have already dragged their sorry name through the BBB for the lost modem fiasco. This is what you get for trying to side step Rogers and Bell!!
  • 0
    Ryan
    Hi,

    I agree with you about the petition thing...this company is a mickey mouse hack and it would look good on them to have their licence revoked. I just wrote my story on July 20/09...take a look.
  • 0
    Pissed Off w/YAK
    Still waiting for my money/refund from YAK.....
  • 0
    Robert
    Sounds like I better stay away from Yak.  Great that there is Internet now and information is better communicate this way.  Their ad make it seems like VERY EASY to switch.  Sorry Yak but from all these complaint, you sucks!!
  • 0
    Rod Hemeon
    he dispute between myself and Mr.Tony Lacavera of Globalive Communications Corp & Yak Communications, still remains unresolved.

                      CASE ID: 1195273
    On August 16, 2009, you provided the following information:(The consumer indicated he/she DID NOT accept the response from the business.)
    The dispute between myself and Mr.Tony Lacavera of Globalive Communications Corp & Yak Communications, still remains unresolved.

    All attempts on my part to obtain, proper documentation of billing invoices from Globalive Communications Corp & Yak Communications, have failed.

    Considering the evidence I did obtain, and judging the reaction of this company to my legitimate complaints, I believe there are very likely thousands of consumers, Yak and Globalive customers being unwitting charged for phone calls which were never connected. It is my opinion that this company is knowingly allowing these charges to be levied, and I believe that it is in the best interests of the Canadian consumer to ensure warning notification of these practices are issued, and the proper agencies be instructed to investigate.

    The extent of the false charges remains unknown as Globalive employees refuse to provide billing information for the period during which I used their service. The company has made no mention of compensating me, for my time wasted in this matter. I believe it is important, to have these practices referred to the proper investigative authority. Many consumers must be completely unaware, as I was for sometime.


    My complaint centers on two issues first the fact that a number of overseas calls were directed to the wrong recipient, even though the correct number was dialed, secondly a number of calls to overseas cell phones incurred charges even though there was no connection made.
    I found it very difficult to contact Yak and Globalive customer service, but after considerable effort I did make my concerns know. At one point I was promise a minor refund (inadequate), at that point promised I would receive a call from the management, which did not come,a few more hours were again wasted trying to get though on their customer service line, and then I decided that my time was valuable and any further dispute resolution would be charged at a fair rate along with the reimbursement of charges made for service which were not rendered.

    Regards Rod Hemeon
  • 0
    Birthday Girl
    It's my birthday today and I wanted to make a call to my family overseas only to find out that Yak has cut my long distance phone.  It's because I refuse to pay a $35 administration fee charged for a bill payment that didn't go through on my credit card (a card with a limit of $12,000 and charges of $367.00 at the time.  The card had been used several time before without any problems.  If a member of Yak's totally incompetent staff cannot process a payment correctly, that's not my problem. My bank very kindly issued a new credit card and cancelled the old one to prevent Yak from helping itself to funds to which it is not entitled. Last month, I paid Yak's long distances charges and taxes the day the email arrived. I am not paying $35 for their incompetence.

    I and several of my friends have had trouble with Yak in the past.  I agree that their long distance service is very affordable and attracts unsuspecting customers from Telus, Shaw and other West Coast long distance service providers in an effort to reduce the cost phone calls.

    If only it were a weekday - I could immediately sign up with another service provider and tell Yak to get lost.   Today I have to use my cellphone to call overseas - Happy Birthday!
  • 0
    tanya
    i have problems with yak too. it has been impossible for me to cut my services with them and the worst part is that they're charging me but i dont have anything with them anymore so for them i'm still a client, and they also gave me that BS crap that i just have to say through the phone that i want to cancel my services with them. but of course nothing works. they're trying to collect like $300 from me but there's no way they're gonna get it from me.
    my only concern right now is that i don't want this to appear on my credit report. no matter what happens i'm gonna make them pay for the trouble they made me go through all those long hours waiting for an incompetent rep tell you that a supervisor will call you. i've never got to talk to a supervisor, i was even told that they're not allowed to transfer calls to supervisors and that they can only make them call customers but still they don't call.
    i hate this company and we should all do something about it because they're getting away with this and thats not right.
  • 0
    Rhonda Evans for Marguerite Thomson
    Hello

    I am writing on behalf of my 89 year old mother, Marguerite Thomson, who has been receiving auto-dial calls from a Yak collection agency for over two months now. In spite of mailing a copy of the cancelled cheque to the Yak office, and the Yak accounting office having that copy in hand, the collection agency continures to call.

    The calls form the agency have a threatening tone and are very upsetting to a woman who has never failed to pay a bill in her life.

    I hope you will have some success with a class action suit. If you require further information about my mother's dealings with Yak, please let me know.

    Thank you

    Rhonda Evans
  • 0
    Cindy
    I am reading all these complaints with horror. I was simply looking up an address for YAK to submit a letter of complaint when I came across this website.
    I am having many of the same problems you all describe and am now worried that I will not get any resolution.
    However, persistant I am and I will take this as far as I have to. Fortunately, I called my previous service provider who will ensure that they will cut off YAK's LD access to my phone to prevent double dipping. They did that once before for my brother who was unknowingly switched to another LD service provider.

    Isn't there any one happy with YAK?
  • 0
    joyce pooran
    DEAR FRUSTRATING,
    THEY HAVE DONE THE SAME WITH ME STONEWALLING LIED TO...PUT A BOOT SO i CAN'T MAKE LONG DISTANCE TO THE MOST CALLED NO......THEY ARE SO ASSININE I AM GETTING THROUGH WITH MY PHONE CARD.............
  • 0
    joyce pooran
    I AM WITH YOU BUT I WAS WISE IN 2008 WHEN THEY WERE RIPPING ME OFF I DISCONTINUED AUTOMATIC PAYMENTS AND THEY HAVE BEEN ADDING ON MINUTES SO I HADE DEDUCTED THE AMOUNT OVERCHARGE THEN PAY THEM.THEIR OWN EMPLOYEES SAID TO ME LAST YEAR 'YAK HAS BEEN DOING THIS CRIME WITH LOTS OF CUSTOMERS" They are very ignorant.............I feel sorry for those people yak stole from...........
  • 0
    harold hawley
    My proplem is with CANOPCO a subsidiary of Yak communications. while useing a Sask tel calling card which is only for calling home canopco billed sask tel who then billed me for makeing collect calls. I expland that I had made no collect calls.Iasked who Canopco was and how did they get there nose into this.Sask tel gave me canopcos number.i was told they had made a mistake all calls were on my calling card and I should go ahead and pay the 130.56 and they would rebate me 83.02. I asked how it was that I should be paying them anything.They said they were an opperator service to that Motel.there is no signs no attachment to the phone no list of rates nothing pretaining to canopco if I dont know you exist if I dont know what service you provide or what the cost is how would I get a choice as to wheather or not I choose to use your services.what canopco has done might be better understood by this example  while at work men come to my house and rip my shingles off they replace them and send me a bill vastly inflated Icould have had my contractor friend do the job for 10000dollars less  when I refuse to pay I get threatening calls and letters.This is fraud clear as spring water What to do told sask tel I will not pay that portion of the bill and why sask tel agreed but said canopco might find some other way to make me pay.   Imposible ,no threats,no court order ,no threats of jail time nothing nothing nothing can make me pay .I went to the R.C.M.P. they dont know what to do.Better buisniss ?same.C R T C ?same.consumer protection?dont know.this is a multi million dollar fraud and the people who should know what to do or should know the people who do know what to do, there standing around with there thumbs shouved up there [***] letting guys like me spend hours and hours trying to find the right place to report theses crooks to.The Commissioner for complaints 1 888 221 1687 www.ccts-cprst.ca finally took my complaint try them .meantime,make sure yak or any of there subsiduaries have no access to your bank accounts.dont pay them they cant take you to court there to affraid there scam will get out in the open.
  • 0
    Sarah
    I am GATHERING VICTIMS OF YAK COMMUNICATION IN ORDER TO SUBMIT TO LOCAL MASS MEDIAS, SUCH AS LOCAL BROADCASTS, NEWSPAPERS, other means of mass media in TORONTO GTA REGIONS. PLEASE REPLY THIS BOARD IF YOU ARE INTERESTED.

    i HAVE COME TO CONCLUSION THAT ONLY SOLUTION IS TO RAISE OUR VOICE TO BE HEARD TO MASS AUDIENCES.

    some of governmental institution ENABLE it because some assume Yak is cooperation this also is authority as well.

    I am also victim of Yak communication, which actually turned into fraud. For last 6 months, Yak communication neglected my request of cancellation and asking for unauthorized charges by abusive phone calls. I had reported to Police and Communication Network Commissioner.

    Both institution requires 20 days to investigate; therefore, Yak try to win you over the harassment calls and e-mails meanwhile, which likely victims turn to agree for authorized payment.

    THEN I THOUGHT - IF I HAVE BEEN USED YAK'S UNAUTHORIZED $30 CHARGE FOR SOME CHARITY INSTITUTION INSTEAD (LIKE WORLD VISION OR ARMY SALVATION), THE MONEY WOULD BE WELL SPENT INSTEAD OF THIS GREEDY COMPANY WHICH TREATS BADLY!!  

    I FEEL ANGRY THAT SOCIETY MAKES YOU FEEL THIS IS YOUR PRIVATE CIVIL CASE, NOT PUBLIC CONCERN.

    I AM SUBMITTING THIS CONCERN TO CITY TV, ETC, IN THIS WEEK. PLEASE CONTACT ME ON THIS BOARD.
  • 0
    Never Even a Customer
    I could understand if I was an actual customer of YAK, however, I never dealt with them, but have the unfortunate honour of getting an ex-customer's number when I switched to "Pay As You Go" with Rogers. I have received, on average, 6-7 auto calls from YAK daily. I have contacted their CSRs to take me off of their database as I am not the person that had the plan with them in the first place. After countless promises to do so, I had to place my number on the National Do Not Call List (they have 2 days left to quit bugging me!), and as well placed a complaint with the CRTC (use their website for this, Folks---sooner or later they will investigate and YAK could be fined). Frustrating to say the least. I had to place their number on my phone's Reject List just to get away from the constant ringing of this Corporate Pest!
  • 0
    Sarah
    In 2007, CBC reported yak communication for "slamming charges" as CBC represented this is "malicious" business.

    The reason Yak still get away with this unethical treatment of customers is here:
    The loophole of Yak communication and other "fry by night" companies win over the customers by making THESE VICTIMS FEEL THIS IS PRIVATE  CIVIL CASE, RATHER THAN SOCIAL VICE. Thus, the complainers' feel their rights are diminished.

    I am still gathering the any victims interested for class legal action and
    their voices be heard to mass media. Please do not hesitate to contact me on this board.

    Thank You

    Perhaps the Yak also treat their contract workers miserably as well.
  • 0
    Sarah
    Dear Robert,
    Hi..I have made a group of "victim of yak communication on facebook".
    I am GATHERING VICTIMS OF YAK COMMUNICATION IN ORDER TO SUBMIT TO LOCAL MASS MEDIAS, SUCH AS LOCAL BROADCASTS, NEWSPAPERS, other means of mass media in TORONTO GTA REGIONS. PLEASE REPLY THIS BOARD IF YOU ARE INTERESTED.
    I appreciate your care and concern.
    Sincerely,
    Sarah
    http://apps.facebook.com/causes/invite_pledges/7487322?m=7e8fbd7a
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    Sarah
    Hi, I have made a group of "victim of yak communication on facebook".
    I am GATHERING VICTIMS OF YAK COMMUNICATION IN ORDER TO SUBMIT TO LOCAL MASS MEDIAS, SUCH AS LOCAL BROADCASTS, NEWSPAPERS, other means of mass media in TORONTO GTA REGIONS. PLEASE REPLY THIS BOARD IF YOU ARE INTERESTED.
    I appreciate your care and concern.
    Sincerely,
    Sarah
    http://apps.facebook.com/causes/invite_pledges/7487322?m=7e8fbd7a
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