Yak neglected to acknowledge my request to terminate with them
Complaint
Maria Quattro
Country: Canada
I have been in touch with Yak Communications several times this year. In that time, I have spoken to countless of CS Reps and their supervisors to no avail. After letting them know that I would like to cancel with them AND asking what the procedure is to terminate, I was told all I had to do was tell them over the phone that I wished to cancel services. Well, taking their word for it, that's what I did. Little did I know that didn't seem to be enough.
So after seeing that they had been debiting my bank account several times, I emailed them, went to their 'head' office (which is unclear as to if it actually is their head office) with the intent to put in a formal termination with my signature, thinking that would be a very final and official way of letting them know. It turned out that the receptionist had no idea what I was talking about and said that Yak consistently makes this error further adding to her frustrations for the day. Further to this, she called Yak and told them to stop bringing customers to this office, as it is NOT an official Yak HO.
I spole to several CSR many times over and after being put on hold continuously. The average time I have spent on these calls are between one hour to an hour in a half each. Many times I have requested a cancellation, but no email response, and OBVIOUSLY no evidence of that in my bank account since they are still debiting. I do not owe these sheisters any money at all.
I feel I have been deliberately stonewalled and ignored despite many, many polite requests and emails and one attempt at canceling in person. They now owe me over $430. The last I spoke to a rep was yesterday (September 26, 2008) and she finally acknowledged that the customer (me) requested a cancellation/termination of services and even read out an excerpt of the previous rep's notes (from way back in July) realizing that this was typed in my history and someone DID acknowledge my cancellation on many occasions and, reading further, there was mention of Yak intending to refund me over $400 of which I HAVE YET TO RECEIVE, and doubt that I will see unless I take more drastic legal options. Other than close my account, what other recourse is there? Verbal, written, in person, writing via snail mail are all a waste of time. Nice try. All these slimy moves serve to irk the public into taking things further. But I guess I can surmise that they figure 60% of people won't so it's not much of a loss to them in the short run.
What do I have to do to let these people hear customers' requests and have them cease taking money out of my account???!! This is bald-faced theft among many other things.
So after seeing that they had been debiting my bank account several times, I emailed them, went to their 'head' office (which is unclear as to if it actually is their head office) with the intent to put in a formal termination with my signature, thinking that would be a very final and official way of letting them know. It turned out that the receptionist had no idea what I was talking about and said that Yak consistently makes this error further adding to her frustrations for the day. Further to this, she called Yak and told them to stop bringing customers to this office, as it is NOT an official Yak HO.
I spole to several CSR many times over and after being put on hold continuously. The average time I have spent on these calls are between one hour to an hour in a half each. Many times I have requested a cancellation, but no email response, and OBVIOUSLY no evidence of that in my bank account since they are still debiting. I do not owe these sheisters any money at all.
I feel I have been deliberately stonewalled and ignored despite many, many polite requests and emails and one attempt at canceling in person. They now owe me over $430. The last I spoke to a rep was yesterday (September 26, 2008) and she finally acknowledged that the customer (me) requested a cancellation/termination of services and even read out an excerpt of the previous rep's notes (from way back in July) realizing that this was typed in my history and someone DID acknowledge my cancellation on many occasions and, reading further, there was mention of Yak intending to refund me over $400 of which I HAVE YET TO RECEIVE, and doubt that I will see unless I take more drastic legal options. Other than close my account, what other recourse is there? Verbal, written, in person, writing via snail mail are all a waste of time. Nice try. All these slimy moves serve to irk the public into taking things further. But I guess I can surmise that they figure 60% of people won't so it's not much of a loss to them in the short run.
What do I have to do to let these people hear customers' requests and have them cease taking money out of my account???!! This is bald-faced theft among many other things.
Comments
I am GATHERING VICTIMS OF YAK COMMUNICATION IN ORDER TO SUBMIT TO LOCAL MASS MEDIAS, SUCH AS LOCAL BROADCASTS, NEWSPAPERS, other means of mass media in TORONTO GTA REGIONS. PLEASE REPLY THIS BOARD IF YOU ARE INTERESTED.
I appreciate your care and concern.
Sincerely,
Sarah
http://apps.facebook.com/causes/invite_pledges/7487322?m=7e8fbd7a
I myself have joined this crap company which I was going to write alot about... I can see by reading all this right on their own website that they truly do not care.
BEST THING TO DO IS WARN OTHERS!
I am suing them in Small Claims. The cops told me to sue them for the maximum $10,000 Small Claims Court allows and said I have a great case!
Yak needs to be held accountable! Notice how on their website you can't even find their address, very shady!!