poor quality
Complaint
Laurie Spilde
Country: United States
I thought that since England brand was part of Lazyboy that the furniture would be decent but I was wrong. The price was reasonable but certainly not cheap. I purchased a sofa and a chaise chair. They both felt firm and comfortable in the store but the comfort lasted about 4 months. The frames are not supportive and both the couch and the chair are so uncomfortable to sit in that my husband refuses to sit in the family room where these pieces are. The fabric looked worn after about 6 months. Wow do I wish I had read comlaints here before I bought.
Comments
Thank you for your purchase of our product. Any and all purchases are to be directed to the selling dealer. We would strongly suggest you contact your dealer and they can check the availability of the items you are requesting.
This has nothing to do with my question -- how can i get rid of the snags in the furniture? This simply says "whatever...don't bother me" ... I wanted to keep this sleeper but now will not only get rid of it but not use England or La Z y Boy...
I hope you can do something about the responses Bill Woods gives customers.
Robin
Thank you once again. You misunderstood the statement indicated and what we would suggest is to consult wtih your delaer or an unpholstery service for recommendations. What we can offer is if you wish to replace a part on your product we would strongly urge you to consult wtih your dealer as they have the pertinent information to check the availability of the items you are requesting. The "snags" you have indicated would be classisfied as something that could occur when subject to envirionment and if this happened during the manufacturing process or was determined as a warrnaty issue we would suggest replacing the compromised part on the product.
Just a friendly and professional word of advise, spell check before replying to complaints.
Regards
Diane
You might want to check your spelling of "advise" versus the word "advice".
Just a thought,
Thank you.