Not ordered Bill me

ComplaintsHealth & BeautyGRC Vitamins

Complaint

0
Eduardo Trevino
Country: United States
I have not ordered GRC vitamin and it appears in my Statement account for $38.98 is as Fraud in my account and I need to notify it.  Please cancel this ordered because I do not want GRc VITAMINS ORDERED.

Comments

12
  • 0
    Pancreas
    You guys should be filing complains with the Better Business Bureau.
  • 0
    Stephanie
    I called Proactiv and they claim that "FDA regulations" prevent their refunding my account. This is not true. There are no such FDA regulations. I filed a complaint with my bank, IC3, and the Maryland Attorney General. Will let you know how it goes.
  • 0
    Jennifer
    I just called Proactive and told them that i have no idea why i was being charged this. He told me that he cancelled them now will they still be charging me for them after they are cancelled??
  • 0
    mustang123
    I just noticed this in my account today!
    I ordered the WEN crud maybe 2 months ago, sent it back a week later. And decided to try the FREE trial of the vitamins that was supposed to come with it.
    I got the vitamins in a seperate package, which I thought was wierd. But never opened the bottle. (Going to toss it when this is all over..BTW it says on the bottle "This statement has not been evaluated by the FDA"..so definately not opening it) Checked my account last night and saw I got charged $40 last month and $30 this month for more vitamins..That NEVER CAME.
    Called WEN this morning, they couldn't do anything about it since it's apparently a seperate company even though I got it from their website. But they took another charge from WEN off my account from a few days ago..they were very nice and gave me the # for the vitamins. Called the vitamins after I googled them and found this site of complaints. They said that my FREE trial came with an invoice (that I never saw) that said if I don't cancel the vitamin shipments within 90 days, they get put on auto-ship. What kind of BS is that! They should have an invoice in it that says if you want anymore, then send this form back! Then they said my second shipment arrived a few days ago at my door even though I was charged for it a month ago! NEVER GOT IT! Then she said in order to get my money back, I will have to wait 7-10 business days for a form to arrive at my door that I will have to fill out saying I never got a shipment after the free trial, then send the form back and they will process it. But after a dozen times of me asking her how long it takes for them to process it and get my money back, she never gave me an answer. Then I asked if I could just get it in a email instead of mail, and she said it HAS to be mailed. Yea right. So I called the bank back  since they wouldn't do anything for me unless I called the vitamin people first. And they are doing their job filing forms and disputes and I'll have my money back in a couple days, and got my debit card canceled, and if it still happens I gotta call the bank back and either close my account and open a new one, or close it out and I might go to another bank since this isn't the first time I've had BS charges on my account. No one gets away with my money! Especially after me being on the phone for over an hour complaining and trying to make sense out of the vitamin peoples stupidity and getting to the bottom of everything. So if anyone else ever has this issue again..call the vitamin people first and then your bank to take care of it all, otherwise the bank won't do anything unless you've talked to the source first.
  • 0
    nat
    OMG! The same thing happened to me.  I selected the vitamins for free when I ordered proactive solution, and now they charge me every month 29.95 or more. they told me the vitamins cost is $98  and the split the cost for 3 month, its crazy!!!! I cancel all orders and closed all account!!!
  • 0
    Phuc Nguyen
    I have not ordered GRC vitamin and it appears in my Statement account for $29.95. Please cancel this ordered because I do not want GRc VITAMINS ORDERED.
  • 0
    MJ
    I ordered Pro-Activ and received this Vitaclear product as well, I immediately called and cancelled the Vitaclear and it was then that I realized Pro-Activ as well had taken it upon themselves to set up a recurring payment to be deducted from my account. I cancelled both on the same day and still $32.94 was taken from my account without my authorization!!!
  • 0
    ervin
    I have never ordered grc vitamins but it appears in my statement account for $32.94 by 08-03 this is a fraud, please cancel it now and i want my money back thanks
  • 0
    Charlotte
    I don't know if anyone else made this mistake but I had ordered Wen and got a free trial for vitamins.  GRC Vitamins happened to be that company and I called the customer service department and had everything cancelled and will be returning the product if and when it arrives.  My bank has been alerted.  If anyone ordered something and was offered that free with a Gunthy Renker product it will be charged monthly continuously as a separate product.  You have to cancel both the vitamins and the hair services or whatever you bought through that particular company.  When you order you are automatically added to their program, its how they make money and its nice if you want it but it can be an issue when you don't.  I have not had any problems cancelling my services and I hope other people will be able to have the same experience.  Good luck to you all.
  • 0
    Charlotte
    Here is the customer service number for that company: 18008133642 (VitaClear)
  • 0
    alex
    I received a charge against my account this morning at 6 in the morning when I was sleeping. I have never ordered any vitamins from grc. I went to my bank later in the day and they took care of the charge for me. You must be diligent about watching over your accounts. These predators need to be stopped though. The attorney general needs to step in.
  • 0
    Bnet
    Follow up to previous message. I called my credit card company after writing my on-line complaint and they set up a conference call with GRC*Vitamins. Their representative was very helpful and I will be getting a credit/refund of $98.01 on my card. This was the total less S/H. I suggest that everyone work closely with their credit card company as I was able to get very helpful information and assistance with this problem.
  • 0
    Lou Pots
    Proactiv as a company is a total scam!!! I will never order from them again and i will tell everyone I know to never order from them as well
  • 0
    tammy
    I ordered the FREE SAMPLE of Sheer Cover make-up and started receiving charges on my ATM card. I had to shut it down, but my credit union wasn't any help. All they did was close my card so I couldn't use it for anything. Then they reopened with a new expiration date. I'm pissed. They scammed me for over $100 by the time I noticed. I appreciate all of the advice, but it sounds like I'm just going to have to eat the money. I hate those people.
  • 0
    Monique
    The same thing happened to me! I ordered proactive back in September, they offered me the free vitamins and  I tried them. I called them back in December to cancel the vitamins & here it is the end of January and I'm being charged $62.89 for some vitamins I didn't receive or ask for!
  • 0
    sean h
    that's what you brainless zombie TV addicts get for giving out your cc number to anyone .
    you probably TIVO  your favorite  QVC shows so you don't miss anything while watching HSN

    shop til you drop ! please
  • 0
    Efua
    I started seeing charges of 32.94 by GRC Vitamins after ordering for proactive kit. I need my money back. The total charges is 75.88.
  • 0
    Tori
    This very thing just happened me. I saw a charge of 32.94 on my account, so what I did was call proactiv and they gave me the number to GRC vitamins. Unfortunately for me, when they charged me it sent my account into overdraft. At first they wanted me to just accept the product and ship it back to them and afterwords they would start the return process. Also, when I told them my bank account was overdrawn, they then wanted me to fax a copy of my bank statement. I wasn't having that BS so I asked to speak with a billing rep; the billing rep offered to cancel the order but I had to raise serious hell in order for them to do anything. I would also like to say that the first customer service rep hung up in my face. But anyway, as a precaution I called my bank and they filed a fraudulent complaint against the company. I'm reporting GRC to the BBB. I'm reporting them because there was never ANY indication that I would be charged again AFTER receiving a free trial. It's total BS. I never got a billing confirmation in my e-mail nor by mail. GRC is a completely fraudulent company and I'm disgusted by the way they handle business.
  • 0
    James D.R. Neinast
    GRC Vitamins you have charged me a asecond tine for the same product after I made sure that you knew that I only wanted to be charged one and one time only for the single bottel of endless youth, Beautiful skin complex daily muliyt vitamin with healthy shin support. I had requested only one months supply. and that is all I ever wanted from you. knowing already that your company was a fraud , but i had descided to give a ilttle belief to humanity. I want my [***] money back thae you have charged  stealing from my personal, and very private bank account You owe me $40.84 that you had stolen from my bank account. If I find a lawyer to sue you for fraud I will sue for theft of my bank account, And I will sue for 25000.00 because I see all the complaints against you to day on GRC Vitamins complaint web site. It is realy bad that their is a web site only consisting  of complantes about your buseness prastice and product. you have stolen from me and have wasted my time, and know placeing me in jepority of loosing my housing due to you being one company in a list of more that has over drawn and over charged my bill money. I suguest that you replace every pienny you have stolen emeditly.
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