*Complaint Against STC AL-JAWAL SERVICE.*
Complaint
Muhammad
Country: Saudi Arabia
Dear Sir
This is to draw your attention towards the way STC Al-JAWAL Company representatives treats their customer.
I have been loyal customer to STC Al-JAWAL for the last TEN years. Recently I have changed package from Post Paid to Prepaid after one month efforts.
It was 24th April, when I got the new SIM from STC office. The executive in the office assured me that the new SIM shall start working just after one hour. It remained dead for two days and then I again managed to visit STC office and requested to take corrective measures. He tried calling here & there and smartly asked me to wait just for another day. It shall be okay & working. It never came true and then I got success to get help line 902 representative and he could manage to open my incoming but outgoing was still is a big fix. Today is 6th day and my outgoing is still block and I cannot recharge and I cannot make outgoing call. Whenever I dial 902, I have to increase my patience level because every time auto tape is running and when it connecting to representative, it again starts telling whole of STC Jawal packages and consume minimum 10 minutes. The representative replies that your complaint to technical has been forwarded and there is no answer from there and what I can do? When I asked to give me some manager number they give me fax number 8003030902. My problem is still existing and there is only one way to get rid of my problem that I go chonich and throw Al-JAWAL SIM into deep sea forever.
This has been ridiculous. This is too stressing for me. It's not easy for me to switch over to a new number. I have been using this number for the last TEN years and this is very important for me to have this number.
The company all of sudden can't behave so irresponsible.
Please help me out....
Muhammad [0501956803]
This is to draw your attention towards the way STC Al-JAWAL Company representatives treats their customer.
I have been loyal customer to STC Al-JAWAL for the last TEN years. Recently I have changed package from Post Paid to Prepaid after one month efforts.
It was 24th April, when I got the new SIM from STC office. The executive in the office assured me that the new SIM shall start working just after one hour. It remained dead for two days and then I again managed to visit STC office and requested to take corrective measures. He tried calling here & there and smartly asked me to wait just for another day. It shall be okay & working. It never came true and then I got success to get help line 902 representative and he could manage to open my incoming but outgoing was still is a big fix. Today is 6th day and my outgoing is still block and I cannot recharge and I cannot make outgoing call. Whenever I dial 902, I have to increase my patience level because every time auto tape is running and when it connecting to representative, it again starts telling whole of STC Jawal packages and consume minimum 10 minutes. The representative replies that your complaint to technical has been forwarded and there is no answer from there and what I can do? When I asked to give me some manager number they give me fax number 8003030902. My problem is still existing and there is only one way to get rid of my problem that I go chonich and throw Al-JAWAL SIM into deep sea forever.
This has been ridiculous. This is too stressing for me. It's not easy for me to switch over to a new number. I have been using this number for the last TEN years and this is very important for me to have this number.
The company all of sudden can't behave so irresponsible.
Please help me out....
Muhammad [0501956803]
Comments
Things are not that flexible over here... even the rest of the operator cannot do this in KSA ONLY/ ----
if you find any solution please do share !!!
Thank you,
Zafir
+966-55-4843848
thanks you ,
I was searching for a site to find a way to make a complaint against the Honorable Saudi Telecom Company. I really dont want to write the same story which is happening to me and may be to some more people. I advice to all that the best way to quite the deal with STC and pass this message to all your friends and relatives. I believe it is much better for them to drink our blood instead of doing such things to us.
Truly,
Navas Abdulkader.
+966506095270
reputation.my number is 0551611581.
vating please stop this service
from
name; girijan kummath
jawaj no; 0551300428
غ35817
إلى 804940
وشوف الرد الذي سيصلك.
TRY IT LIKE THAT
i am using stc mobile number since 4 years, yesterday i got one message from 804940 then i loss 5 riyal.this number given to me 4 digit number that number i have been apply in the internet that was my mistake.let me know that any program activate with my number if activate how can cancel?
jawad
0553816254
غ35817
إلى 804940
وشوف الرد الذي سيصلك.
I have been loyal customer to STC Al-JAWAL for the last four years. Usually I am activating unlimtted free offer STC to STC, last time i activate this faciltiy by sending 7004 to 902 on April 13, 2013 06:56 am. Suppose this valid up to one month but from now we are getting deduction from balance while i phone twicely on stc no 0502419803. Please advsie us and solve the problem.
Appriciate your cooperation and immediate action
Regards
Shakil
0505177180
My Mobile No. 0508728110
Thank you
I cannot receive in coming calls. My #0535485055.
Thanks for the fast action. I can receive incoming calls.