FULL TRACK IPLAYER_5

ComplaintsCellphone ProvidersAIRTEL , SUBSCRIPTION SERVICE

Complaint

Dilip Trasi

23 Jan 2012

Country: India

I am being charged Rs.5 since several months for a service I dont need. There is no way I can deactivate. Any attempt to deactivate through SMS gives an 'INVALID' response. please stop the service immediately and reverse the charges. There is no validation code seen below most of the time; this is a cheating fradulent service.

Comments

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0
Paddy
24 Jan 2012 | 1 reply
PLease deactivate AD 54321- FULLTRACK IPLAYER_5 subscription service from Airtel charging Rs 5.0 everyday and also TIPS BY YUVRAAJ_10 subscription service from Airtel charging Rs. 10.0. I have not subscribed any of these, but I am getting charged frequently. Please deactivate both. My phone number is 9945126903

regards

Paddy
- 0
  Neil replies to Paddy
  2 Dec 2013
  Just got off the phone with their customer care agent.
  
  Call 12116 and then select option 3,1,1 in that order.
  
  OR
  
  SMS STOP to 121
0
hemanth reddy
25 Jan 2012 | 2 replies
i want to deactivate itr!!!!!!!phone no:-9959464499
- 0
  kkk replies to hemanth reddy
  24 Mar 2014
  call *121*5# and reply with service option it will be deactivated soon.....
- 0
  kkk replies to hemanth reddy
  24 Mar 2014
  call *121*5# and reply with service option it will be deactivated soon.....
0
hemanth reddy
25 Jan 2012
i want to deactivate itr!!!!!!!phone no:-9959464499
0
Harleen
26 Jan 2012
I am facing the same problem of activation of FULLTRACK IPLAYER _5.customer care says he can't see any such message on my number and hasn't deactivated it.please help to stop this service on 9622099787
0
airtel
27 Jan 2012
Dear Dilip Trasi,

This is to inform you that your concern listed on 23 Jan. 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/needhelp

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - http://bit.ly/fKcSxc
Face book - http://on.fb.me/cECyvS
0
airtel
27 Jan 2012
Dear Paddy,

This is to inform you that your concern listed on 24 Jan. 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - http://bit.ly/fKcSxc

Facebook - http://on.fb.me/cECyvS
0
airtel
27 Jan 2012
Dear Hemanth Reddy,

This is to inform you that your concern listed on 25 Jan. 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - http://bit.ly/fKcSxc

Facebook - http://on.fb.me/cECyvS
0
airtel
27 Jan 2012
Dear Harleen,

This is to inform you that your concern listed on 26 Jan. 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - http://bit.ly/fKcSxc

Facebook - http://on.fb.me/cECyvS
0
airtel
30 Jan 2012
Dear Hemanth Reddy,

We would like to inform you that your concern listed 25 Jan. 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - http://bit.ly/fKcSxc
Facebook - http://on.fb.me/cECyvS
0
airtel
30 Jan 2012
Dear Harleen,

We would like to inform you that your concern listed 26 Jan. 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - http://bit.ly/fKcSxc
Facebook - http://on.fb.me/cECyvS
0
airtel
2 Feb 2012 | 1 reply
Dear Paddy,

We would like to inform you that your concern listed 24 Jan. 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - http://bit.ly/fKcSxc
Facebook - http://on.fb.me/cECyvS
- 0
  Airtel GOLD customer replies to airtel
  19 Feb 2013
  Hello Airtel , My account also get deducted from this Iplayer app.
  
  What is this... most of people are facing this issue and customer care excutives don;nt know anything about wthis app and how its get subscribed.
  
  Just want to ask this, airtel has started the new way to make money from customer?
0
V.VIJAYAKUMAR
13 Apr 2012
Airtel FULLTRACK IPLAYER wrong deduction:

Kind Attention to all Airtel Customer Service Executives.

This is with regard to Balance Deduction towards FULLTRACK IPLAYER

My Airtel Mobile Number is 9600908524.

All my top up amounts were taken without my knowledge and I was not informed about anything.

I recharged Rs.100 on 29.02.2012. Rs 80 added in my account. next day whole amount has gone.

Again on 10.03.2012 I recharged Rs.100 and Rs 80 added in my account. next day the amount has gone.

I try to contact the customer care executive by calling 198. But of no use. I was about to switch to another network or through this sim in Coovum river.

On 13.04.2012 I called they said "You have Activated FULLTRACK IPLAYER sir and for which every day Rs,5 will be deducted from your account. I was surprised to hear this. I asked them and enquired about what is FULLTRACK IPLAYER. They are not able to provide me what the service was.

They are not sure how this service was activated. i didn't activate a service which the customer care executives themselves not aware. But they claimed I activated the service.

After calling the customer care executives, they had informed as usual my account was not undated and they will get back with sms.

Now I am in dilemma to rechrge or not. My balance is only Rs.0.27. Suppose if I recharge they will taken the amount form my account. So My Airtel My Offer is to keep and use my mobile only for INCOMING...!

I dodnt know when my airtel peaople resolve this issue and return my amount to my account.
0
saravanan
16 Jul 2012
deactivate the full track service in my mobie number +919789699188
0
Henok
2 Dec 2012
i am being charged Rs 20 for downloading song from Airtel Live WAP, but i haven't subscribe any service, still they had charged.. i had talked to executive officer and they told that the problem was resolved, still i didn't got my balance. Moreover in the past days i was also charged Rs 5 per day for fulltrack-5 subscription, where it was also related to same problem..., in total my balance of Rs 35 was deducted for no reason. Moreover airtel has been ranked as no.1 service brand in economic times brand equity ' Most Trusted Brands Survey 2012'. But i am not getting that credit. If this has to continue i have to change my sim as i had been charged for no reason. I am from dehradun. So please kindly take some action as sooon as possible. I am very disappointed.
0
Henok
2 Dec 2012
i am being charged Rs 20 for downloading song from Airtel Live WAP, but i haven't subscribe any service, still they had charged.. i had talked to executive officer and they told that the problem was resolved, still i didn't got my balance. Moreover in the past days i was also charged Rs 5 per day for fulltrack-5 subscription, where it was also related to same problem..., in total my balance of Rs 35 was deducted for no reason. Moreover airtel has been ranked as no.1 service brand in economic times brand equity ' Most Trusted Brands Survey 2012'. But i am not getting that credit. If this has to continue i have to change my sim as i had been charged for no reason. I am from dehradun. My mobile no is 9897208846. Please kindly take some action as sooon as possible. I am very disappointed.
Reply !
0
karthik
21 Dec 2012
Deactivate the full track service in my mobie number +919994349050

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