Very unprofessional!
Complaint
Cynthia Yesilyurt
Country: United States
Sunday, December 27, 2009
To whom this may concern:
I am writing this in regards to my missed flight connection from Istanbul to LHR London on December 20, 2009. I was scheduled to board flight 1979 at 0825 Hrs from the Istanbul Airport, when it was reported that the flight was to be delayed for twenty minutes. Please note: The reason for the delay was never disclosed to any of the passengers there. On or about 0850 Hrs, we were called to board the aircraft. Instead of the aircraft leaving the runway, it sat at a standstill for approximately 45 minutes and again, there was never any explanation of the reason. The aircraft was scheduled to arrive at the LHR London Airport at 1025 Hrs, and I was to make another connection to Boston, USA at 1215 Hrs via American Airlines, flight 109. When the aircraft got near the airport, the pilot announced over the PA system that there would be 10 minute delay in landing at the airport. Then when the aircraft landed, there was another delay of the passengers getting off the plane. I ran and got into the customs line and slowly passed through the security. While I was in the line of customs, I heard over the PA system that my flight to Boston was boarding the aircraft. I ran all the way to the American Airlines gate, and when I approached it, they had the doors locked. I banged on the doors and begged them to please let me in, that I must catch that flight to Boston. A female that came to the door, told me I was too late and I had to go to the American Airlines ticket area and reschedule the next flight. When I arrived at the ticket area, I noticed extremely long lines had started to form at the American Airlines ticket counter. I shortly found out that the JFK Airport had been closed due to snow, and American Airlines were trying to get the passengers that had arrived on American Airlines, and were connecting back with them, onto another flight to another USA destination. We were asked to form two separate lines. One line was for those that missed their connections to Chicago and Boston and needed to be rebooked. The other line was for those who were flying to JFK and the flight was cancelled. I got into the missed connection flight line, which had gotten long and was at a stand still pace. I had been in the line for approximately 2 hours, when a female called out for those who had missed their connections to Chicago and Boston to come to this particular line, and she was going to attempt to get them on the next flight. When it came my time to speak to the female, she advised me she had a flight leaving out for Boston in a little over four hours. I asked her to please place me on that flight. She then asked me why I missed my connection to American Airlines and I told her I was flying from Istanbul on Turkish Airlines. Their flight was delayed and by the time I went through customs and ran to the American Airlines, the gates had been closed and I was routed to go back to American Airlines to rebook. She told me it was not American Airlines fault that I had missed my connection that it was Turkish Airlines, and I would have to go to the Turkish Airlines counter and have them rebook me. I pleaded with the female to please go ahead and book me for the next flight. I reminded her that I had been standing in the line for almost 2 hours and please don’t have me to get out of this line when she can handle this for me. She told me she was sorry, but she could not help me, but tell the Turkish Airlines about the next flight to Boston and they can book me. I got out of the line that I had waited so long in, and went to the Turkish Airlines and spoke with a young male at the desk. I, once again, explained to him the entire story from the beginning to the end. He looked on the computer for a lengthy period of time, and then told me that he had no flights going out until Tuesday 22nd. I told the male that was impossible, the female for American Airlines was going to put me on the next flight to Boston. He advised me that he looked and there was nothing going out until Tuesday and if I wanted to go and have the female come over there and speak with him, then he would look into it further, but he could see nothing. I got out of the Turkish Airlines line and once again went back to the American Airlines female. I told her what the Turkish Airlines male had told me, and she said she would not leave her desk and go over there, stating that the male didn’t want to take any responsibility for the flight. She said there are flights going out and he can look on the computer and see that. She would offer no further help to me here. I went back to the Turkish Airlines and again spoke to the male and told him what the female had said. He advised me that American Airlines were booking for American Airlines, and they had booked all the flights by rerouting those that was cancelled to JFK to Boston, and left Turkish Airlines with no flights to pull from. He told me there were no flights anywhere to the United States, on any carrier, until Tuesday. He told me Turkish Airlines would put me up in a hotel until Tuesday morning. I told him, I had no money on me but $20.00 U.S Dollars and no luggage, only my carry on luggage. He stated Turkish Airlines would provide the meals for me. He told me to go back to the American Airlines line and have them call to the American Airlines luggage area having them to pull my luggage, and for me to go and get it. I said “Sir” can’t you do that? The lines are very long, and I don’t want to get back into those long lines. He stated to me, that American Airlines would have to do it. I got out of the line, and returned back into the, very long, American Airlines line that was being used for missed connections. I stayed in the line for over one hour, before I was able to speak with an American Airlines agent. When I told her what the male at the Turkish Airlines asked me to do, she became upset and told me, “Let him do it” that is his job and he only wants to put his job on someone else. She said she has no idea as to why she needs to call, what to say or what number to be calling to ask for my luggage. She refused to offer me any further assistance, and I again went back to the Turkish Airlines. When I told the male what the female had said, he picked up the phone and called the American Airlines luggage area and asked them to pull my luggage. Please note: By this time, many hours had passed by and I had been unfairly shuffled from one airline to another. I was the innocent victim here. I had done nothing wrong to cause this. It was the Turkish Airlines that was late and caused me to miss my connect flight. While I was in the line at one point speaking to the young male at the Turkish Airlines, I heard over the PA system that the plane for Boston was now boarding, and it was the time that the female from American Airlines was going to book me. I don’t know what the problem was or is, but there was and is a horrible communication between the two airlines, and I feel I was badly treated here between the two. However, I also believe the male for Turkish Airlines could have resolved many of the problems without having me to get out of the Turkish Airlines line and continually getting back into the, extremely, long lines of the American Airlines. Example with the luggage. When I told him American Airlines refused to call for him, he simply picked up the phone and called them himself. This was totally not called for. Such a lack of professionalism. After it became apparent this flight was going no where and I was headed to a hotel for two days, I went on my way in an attempt to gather my luggage, retrieve my bus ticket and hotel preparations. After I waited in the extremely long line to exit customs to gather my luggage, I was told “They didn’t know where my luggage was at, and it could be anywhere. I left the airport through an area I was not familiar with, and headed into an area that I was not sure where I was going. With no gloves or hat, snow on the ground, and the wind blowing hard, I stumbled about to find a bus that would take me to the hotel, that would be my home for the next couple of nights. It was bad enough that I had to be put through the entire mess that I had to go through, but it was even worse that Turkish Airlines cared so little about me, that they placed me in a 2 star hotel, with a broken heating system, nasty walls, stained up carpet, no wash cloths to bathe and cold food to eat. My bed consisted of 6 metal squared studs with a piece of particle board for my mattress, and a pillow top to sleep on. I do think I deserved a decent bed to rest on. I ask that whoever reads this letter will imagine what it would be like to have to sleep on a board with a pillow top. When I asked them about wash cloths to clean with, I was told by the housekeeper supervisor, that the hotels with 2 stars or below don’t furnish wash cloths. The only thing that I had to wash my body with was by my hands. Can you imagine doing that? When I went to the counter and explained to the desk clerk that my luggage was lost, and could they provide me with a toothbrush and toothpaste, I was told that Turkish Airlines should had provided that for me. After much pleading, I gave them $3.00 for a toothbrush and tiny tube of toothpaste the size of my small fingernail. Such a shame and disgrace. On the bus, there were other passengers from other airlines that had been put up in hotels, and they were being dropped off at much nicer hotels. I would be ashamed and embarrassed to know that I worked for an airline that treated it passengers with such low dignity. It really says a lot about your airlines, that I promise you I won’t let this rest. I will place my reviews for Turkish Airlines so everyone that reads it, will know just in the manner that I was treated by this company, and I will urge no one to fly with Turkish Airlines. Shame on your company for treating people as if they are the ones that committed the crime here.
Cynthia S. Yesilyurt
To whom this may concern:
I am writing this in regards to my missed flight connection from Istanbul to LHR London on December 20, 2009. I was scheduled to board flight 1979 at 0825 Hrs from the Istanbul Airport, when it was reported that the flight was to be delayed for twenty minutes. Please note: The reason for the delay was never disclosed to any of the passengers there. On or about 0850 Hrs, we were called to board the aircraft. Instead of the aircraft leaving the runway, it sat at a standstill for approximately 45 minutes and again, there was never any explanation of the reason. The aircraft was scheduled to arrive at the LHR London Airport at 1025 Hrs, and I was to make another connection to Boston, USA at 1215 Hrs via American Airlines, flight 109. When the aircraft got near the airport, the pilot announced over the PA system that there would be 10 minute delay in landing at the airport. Then when the aircraft landed, there was another delay of the passengers getting off the plane. I ran and got into the customs line and slowly passed through the security. While I was in the line of customs, I heard over the PA system that my flight to Boston was boarding the aircraft. I ran all the way to the American Airlines gate, and when I approached it, they had the doors locked. I banged on the doors and begged them to please let me in, that I must catch that flight to Boston. A female that came to the door, told me I was too late and I had to go to the American Airlines ticket area and reschedule the next flight. When I arrived at the ticket area, I noticed extremely long lines had started to form at the American Airlines ticket counter. I shortly found out that the JFK Airport had been closed due to snow, and American Airlines were trying to get the passengers that had arrived on American Airlines, and were connecting back with them, onto another flight to another USA destination. We were asked to form two separate lines. One line was for those that missed their connections to Chicago and Boston and needed to be rebooked. The other line was for those who were flying to JFK and the flight was cancelled. I got into the missed connection flight line, which had gotten long and was at a stand still pace. I had been in the line for approximately 2 hours, when a female called out for those who had missed their connections to Chicago and Boston to come to this particular line, and she was going to attempt to get them on the next flight. When it came my time to speak to the female, she advised me she had a flight leaving out for Boston in a little over four hours. I asked her to please place me on that flight. She then asked me why I missed my connection to American Airlines and I told her I was flying from Istanbul on Turkish Airlines. Their flight was delayed and by the time I went through customs and ran to the American Airlines, the gates had been closed and I was routed to go back to American Airlines to rebook. She told me it was not American Airlines fault that I had missed my connection that it was Turkish Airlines, and I would have to go to the Turkish Airlines counter and have them rebook me. I pleaded with the female to please go ahead and book me for the next flight. I reminded her that I had been standing in the line for almost 2 hours and please don’t have me to get out of this line when she can handle this for me. She told me she was sorry, but she could not help me, but tell the Turkish Airlines about the next flight to Boston and they can book me. I got out of the line that I had waited so long in, and went to the Turkish Airlines and spoke with a young male at the desk. I, once again, explained to him the entire story from the beginning to the end. He looked on the computer for a lengthy period of time, and then told me that he had no flights going out until Tuesday 22nd. I told the male that was impossible, the female for American Airlines was going to put me on the next flight to Boston. He advised me that he looked and there was nothing going out until Tuesday and if I wanted to go and have the female come over there and speak with him, then he would look into it further, but he could see nothing. I got out of the Turkish Airlines line and once again went back to the American Airlines female. I told her what the Turkish Airlines male had told me, and she said she would not leave her desk and go over there, stating that the male didn’t want to take any responsibility for the flight. She said there are flights going out and he can look on the computer and see that. She would offer no further help to me here. I went back to the Turkish Airlines and again spoke to the male and told him what the female had said. He advised me that American Airlines were booking for American Airlines, and they had booked all the flights by rerouting those that was cancelled to JFK to Boston, and left Turkish Airlines with no flights to pull from. He told me there were no flights anywhere to the United States, on any carrier, until Tuesday. He told me Turkish Airlines would put me up in a hotel until Tuesday morning. I told him, I had no money on me but $20.00 U.S Dollars and no luggage, only my carry on luggage. He stated Turkish Airlines would provide the meals for me. He told me to go back to the American Airlines line and have them call to the American Airlines luggage area having them to pull my luggage, and for me to go and get it. I said “Sir” can’t you do that? The lines are very long, and I don’t want to get back into those long lines. He stated to me, that American Airlines would have to do it. I got out of the line, and returned back into the, very long, American Airlines line that was being used for missed connections. I stayed in the line for over one hour, before I was able to speak with an American Airlines agent. When I told her what the male at the Turkish Airlines asked me to do, she became upset and told me, “Let him do it” that is his job and he only wants to put his job on someone else. She said she has no idea as to why she needs to call, what to say or what number to be calling to ask for my luggage. She refused to offer me any further assistance, and I again went back to the Turkish Airlines. When I told the male what the female had said, he picked up the phone and called the American Airlines luggage area and asked them to pull my luggage. Please note: By this time, many hours had passed by and I had been unfairly shuffled from one airline to another. I was the innocent victim here. I had done nothing wrong to cause this. It was the Turkish Airlines that was late and caused me to miss my connect flight. While I was in the line at one point speaking to the young male at the Turkish Airlines, I heard over the PA system that the plane for Boston was now boarding, and it was the time that the female from American Airlines was going to book me. I don’t know what the problem was or is, but there was and is a horrible communication between the two airlines, and I feel I was badly treated here between the two. However, I also believe the male for Turkish Airlines could have resolved many of the problems without having me to get out of the Turkish Airlines line and continually getting back into the, extremely, long lines of the American Airlines. Example with the luggage. When I told him American Airlines refused to call for him, he simply picked up the phone and called them himself. This was totally not called for. Such a lack of professionalism. After it became apparent this flight was going no where and I was headed to a hotel for two days, I went on my way in an attempt to gather my luggage, retrieve my bus ticket and hotel preparations. After I waited in the extremely long line to exit customs to gather my luggage, I was told “They didn’t know where my luggage was at, and it could be anywhere. I left the airport through an area I was not familiar with, and headed into an area that I was not sure where I was going. With no gloves or hat, snow on the ground, and the wind blowing hard, I stumbled about to find a bus that would take me to the hotel, that would be my home for the next couple of nights. It was bad enough that I had to be put through the entire mess that I had to go through, but it was even worse that Turkish Airlines cared so little about me, that they placed me in a 2 star hotel, with a broken heating system, nasty walls, stained up carpet, no wash cloths to bathe and cold food to eat. My bed consisted of 6 metal squared studs with a piece of particle board for my mattress, and a pillow top to sleep on. I do think I deserved a decent bed to rest on. I ask that whoever reads this letter will imagine what it would be like to have to sleep on a board with a pillow top. When I asked them about wash cloths to clean with, I was told by the housekeeper supervisor, that the hotels with 2 stars or below don’t furnish wash cloths. The only thing that I had to wash my body with was by my hands. Can you imagine doing that? When I went to the counter and explained to the desk clerk that my luggage was lost, and could they provide me with a toothbrush and toothpaste, I was told that Turkish Airlines should had provided that for me. After much pleading, I gave them $3.00 for a toothbrush and tiny tube of toothpaste the size of my small fingernail. Such a shame and disgrace. On the bus, there were other passengers from other airlines that had been put up in hotels, and they were being dropped off at much nicer hotels. I would be ashamed and embarrassed to know that I worked for an airline that treated it passengers with such low dignity. It really says a lot about your airlines, that I promise you I won’t let this rest. I will place my reviews for Turkish Airlines so everyone that reads it, will know just in the manner that I was treated by this company, and I will urge no one to fly with Turkish Airlines. Shame on your company for treating people as if they are the ones that committed the crime here.
Cynthia S. Yesilyurt
Comments
My wife and kids told me on phone yesterday that the Turkish airline have worse customer services. Even the aircraft crew were not helpful and were rude to them. There was no back seat screen/monitor /tv to watch movie or play games etc like stuff. In their opinion the aircraft look like Pakistanis passenger bus with no TV or entertainment. On top of it they were rude and were unable to understand my kid’s English language.
In Istanbul heading to Islamabad my family was told that they have to handed over the carry on luggage to the crew and they will place it some where else instead of top of the seats.
Upon arrival at the Islamabad airport my daughter came to know that some of her jewelry are missing, luckily not the golden ones.
This upset phenomenon has been fueled by telling my family that one of their luggage is missing and they have to contact the Turkish airlines on next Friday.
I am sure that my family will suffer more because they traveled with a low quality airline. It is upsetting that we have to send someone from Charsadda to Islamabad to pick the luggage in case if it is found.
I wrote the above word to let the prospective customer know what is happening over there. I save few dollar by booking with them but wasted my time and money at the end.
It is pertinent to mentioned that we have traveled with Etihad or PIA and had never faced problem or any kind of issue.
Thanks for reading my comment
I have flight from beijing to istanbul to odessa on 18 april 2012 AT 23:55. BUT I MISSED THIS FLIGHT BECAUSE BAD WEATHER BEIJING. I WAS FLYING FROM HANGZHOU BY CHINA EASTERN AIRLINE 16:55 TO BEIJING AT 19:00. BUT THE PLANE STOP ANOTHER CITY OF CHINA.TILL WE ARRIVED BEIJING AIRPORT IT WAS 2:30. CHINA EASTERN AIRLINE GIVE US HOTEL AND GAVE US RECIPT OF DELAY. I HAVE FIVE CONTACT NUMBER OF TURKISH AIRLINE OF BEIJING BUT THEY NEVER PICK THE PHONE.SO NEXT DAY I GO TO AIRPORT 19 APRIL TO CATCH IS FLIGHT. WE WERE 8 PEOPLE MISSED FLIGHT. 3 WAS AMERICAN, 3 WAS TURKISH,1 CHINESE,AND ONE ME .WE REACH 20:00. AND THEY TOLD US STANDBY( WAITING TILL 23;00) OK WHEN 23:00 THEY GAVE BOARDING PASS TO TURKEY PEOPLE AND AMERICAN PEOPLE WITHOUT ANY MONEY. AND THEY ASK ME TO PAY 1000EURO .I TOLD IT WAS NOT MY MISTAKE . IT WAS WEATHER PROBLEM . THEY ASK WHY I DIDN'T CANCEL MY TICKET OR CALL THEM . HOW TO CALL THEM IF THEY DON'T PICK THE PHONE . I SHOW HIM ALL THE NUMBER WHICH I DAIL. HE TOLD NUMBER ARE CORRECT. I PAID FOR MY TICKET 600 USD AND I FLIGHT ON THAT DAY. THIS TURKISH AIRLINE PEOPLE ARE THIEF . AND I WILL NEVER USE THIS BAD AIRLINE.
Yesterday my wife had same nightmare with Turkish airline. She had flight from Toronto to Istanbul (TK018 Apr19 2012) and from Istanbul to Tehran (TK874 Apr20 2012).
TK874 cancelled without disclosing reason, no any kind of apology for cancellation and very rude and unprofessional manner from their staff.
Finally they send her to destination with TK872 after 4 hours delay including one hour sitting in plain in Istanbul air port. Thanks Ema for advise, I’ll send a complain to Canadian ministry of transportation and we never try Turkish airline again.
We lost our flight ever though we checked in on time due to the huge number of people waiting at the passport check.no announcement for us,we arrived at the gate at 7.10 and our flight was leaving at 7.25 and they did not leave us enter the airplane.
Unproffessional people working for Turkish Airlines.they don't even speak or understand English!
They refused to give us back our baggages back and they told us that they will send then to Greece!
When the baggages arrived to our country ,money,clothes,perfumes were missing and we call do nothing about that!
They don't have customers service!
They have no civilatation and they will never be part of Europe Union.
ADVISE:don't fly with them!if you can not avoid it don't leave valueable things in your bags and go to the airport at least 3 hours before to the airport in order to det in the plane on time!
Good luck!
usually happen this with all flight company.
But i think your problems are not Turkish Airlines , but with Turkey..
your can leave here bull..sh...t comments its really does't matter..
My Experince with Turkish Airline was awsome :)) it will be better than your can imagine..
my suggestion : if you plan next trip to Bahamas , walk to your target destination, you have not more frustation no more miss understand in english no more pay for a ticket..
So all the people on here are making up stories.
We have just had the worst experience with Turkish airline staff in Istanbul. Rude, obnoxious and not willing to help at all. Adversity happens all the time ie delays etc. but dealing with adversity TK staff are the pits.
THEY JUST DO NOT CARE .
As a result not only have they lost our business for good but all those people I can convince not to use this pathetic excuse of an airline.
They call them selves 'European airline of the year 2012'. Well who ever awarded them that needs their head examining.
I have been working for 4 years at one of the biggest airports in the world. I have worked with many airlines including Turkish, American, United and many more. I am also assisting thousands of passengers daily at the customs border protection area. I am extremely patient to all of you dear travelers, but there's one thing that pisses me off. Your smart people why dont you plan ahead? "I have a connecting flight in 30 minutes", "Why do I have to clear Customs prior to catch my connecting flight?", why this, why that? Jeezz people where are you coming from?! Don't you have an Internet at home?! Why can't you plan ahead and read?! Read current weather conditions, parking availability, legend of the airport you are heading to, instructions how to get to the connecting flight, what to do in case you miss your flight, etc! Every single airport has their website all you gotta do is check it out and find out what to do. Airlines do their best to accommodate you and help you out, but there's nothing worst than bunch of snappy, ignorant and dolt passengers that they think they know better. Educate yourselves and find out more about the place you are going to, we dont need your attitude and big lips! We are not traveling YOU ARE! Get yourself ready and prepared for everything.
Best airline in Europe they say???hahaha Turkey is not even Europe so i dont know what the crap is about it. Maybe they should hire more friendly Asian staff and less damn rude Turks !!!!!!
complaint 7411727 - please help with further investigation and complaint of assault and racism not addressed in turkish airlines' "apology"
Leah Ashley
Jul 30 (12 days ago)
to Star, starquest, IADOPS, customer, Ankara-Consula.
On 7/29/12, Leah Ashley <leah.ashley@gmail.com> wrote:
> This was not an argument. A passenger *attacked* me and *called me
> names*that I wouldn't call anyone, simply because I rang for water. He
> thought I
> was complaining about his son, but you don't attack people who ask for
> flight assistance. You ring them yourself if there's a problem. I will keep
> writing about this until a satisfactory conclusion is reached, as your
> reports and your email is infactual in many ways. Your apology does not
> cover attacks and racial slurs. Nothing does.
>
> I summoned the police. I asked for the police. The argument was not with
>> the passenger seated directly behind me, as I was in 21A and the
>> assailant
>> was in 22D. This was not a pleasant flight for me as I specifically asked
>> for me and the assailant to be removed to file a report and to document
>> the
>> name calling and the bruise left on my arm. The assailant was removed to
>> seat 23C. I didn't feel safe at all, and when I looked back to see where
>> he
>> was placed, he actually got up as if to attack me again. I wanted a
>> police
>> report, which was not filed. Your reports are not factual.
>> By the way, my flight was from Amsterdam via Istanbul to Erbil with no
>> mention in any document of a stop in Antalya. So why were we refueling in
>> Antalya?
>>
> Leah Ashley
> 5:28 PM (23 hours ago)
> to Star, starquest, IADOPS, info
> Dear All,
>
> This was not an argument, especially as the passenger seated behind me was
> a minor child. I had a laptop and earphones and ignored him for the 40
> minute flight, then rang for water. He (the father) attacked me and called
> me names that I wouldn't call anyone, simply because I rang for water. He
> thought I was complaining about his son, but you don't attack people who
> ask for flight assistance. You ring them yourself if there's a problem. I
> will keep writing about this until a satisfactory conclusion is reached, as
> your reports and your email is infactual in many ways. If you think that
> being assaulted and called racist names and not taking my report of the
> incident along with proof of assault is not your fault, then I really must
> wonder about your stance towards single female African American women
> flying with you.
>
> Here is the real account, again: I was on TK804 on July 16th, seated in
> seat 21A. There was a family whose youngest son kept kicking my seat, and I
> basically told the mother, but largely ignored him. This flight, from
> Istanbul - Erbil, stopped briefly in Antalya to refuel, and during this
> time, I pressed the service button, intending to ask for a glass of water.
> I was attacked after having pressed the button, by the father of the son
> seated directly behind me. He literally came out of his seat (22D) to grab
> my arm in a hurtful manner, and then he yelled "[***] [***]" so that all
> could hear. I demanded the police, as I was afraid for my safety yet
> nothing was done. I was insulted, humiliated, and though it was I who
> summoned the police, noone allowed me to speak, just only the stewardess
> translated the assailant's version. Basically, I rang for service, and was
> physically attacked and verbally insulted on your airline. I will share
> this information not only with you, but with Lufthansa, American Airlines,
> and also United Airlines. It was an absolutely bizarre, humiliating and
> endangering experience that deeply disturbed me. Please note your own
> guidelines concerning such incidences: Conduct Aboard Aircraft
>
>
> 1. If the passenger conducts himself or herself aboard the aircraft so as
> to endanger the aircraft or any person or property on board, or obstructs
> the crew in the performance of their duties, or fails to comply with any
> instruction of the crew, or behave in a manner to which other passenger may
> reasonably object, Carrier may take such a measures as it deems necessary
> to prevent continuation of such conduct, including restaint of the
> passenger.
>
>
> I paid $1500 for an open ticket, return flight, from Erbil via Istanbul to
> The Netherlands July1-16th. I am deeply ashamed that it ended in this way.
> But more than this, I am shocked that such behavior is allowed. The man who
> attacked me, and I, should've been removed from the flight to make full
> reports, take photos of the bruise, and to initiate a due process of law
> against this attack.
>
> I summoned the police. I asked for the police. The argument was not with
>> the passenger seated directly behind me, as I was in 21A and the
>> assailant
>> was in 22D. This was not a pleasant flight for me as I specifically asked
>> for me and the assailant to be removed to file a report and to document
>> the
>> name calling and the bruise left on my arm. The assailant was removed to
>> seat 23C. I didn't feel safe at all, and when I looked back to see where
>> he
>> was placed, he actually got up as if to attack me again. I wanted a
>> police
>> report, which was not filed. Your reports are not factual. Also you seem
>> to
>> take credit for the police being on board the aircraft, but when I
>> demanded
>> to speak and to file a report, I was asked to simply listen to what was
>> being translated.
>> By the way, my flight was from Amsterdam via Istanbul to Erbil with no
>> mention in any document of a stop in Antalya. So why were we refueling in
>> Antalya?
>>
>>
>> On Fri, Jul 27, 2012 at 10:03 PM, <starquest@thy.com> wrote:
>>
>>> Dear Mrs Ashley,
>>>
>>> Referring to your message, please be advised that your case has been
>>> conveyed to section concerned. Our cabin department have reported the
>>> situation after the flight and we have been informed that on the
>>> mentioned
>>> flight , due to the argument between you and another passenger who
>>> seated
>>> behind you ,our captain invited the police officer into the cabin upon
>>> arrival .
>>>
>>> On the report its mentioned that , the police officer taked the
>>> necassary
>>> action by asking other passengers and cabin crew explanations .
>>> Also in the report we have noted that , our cabin crew changed the seats
>>> to continue the flight on safe and pleasant conditions for you and also
>>> for
>>> all other passengers on board.
>>>
>>> Please be shure that , our cabin crew did all actions regarding the
>>> procedures in accordance with the Civil Aviation Regulations and
>>> followed
>>> all instructions for a safety flight
>>>
>>> We would like to underline that due to the importance of the human being
>>> factor in the sector which we serve, our pime goal is to provide
>>> comfortable and safety journey to our valued passengers from the
>>> beginning
>>> of the travel till to the end. We would like to let you know that we are
>>> sorry for the unpleasant situation which you experienced with another
>>> passenger during the İstanbul-Antalya flight on 16 July 2012.
>>> Sincerely yours
>>>
>>> Customer Relations Management
>>> TURKISH AIRLINES INC.
>>>
>>>
>>>
>>>
>>>
>>>
>>> Online customer service is available on our website in order to convey
>>> your compliment, comment and complaint. www.thy.com
>>> Please note that in order to inform you on time regarding the possible
>>> operational changes about your flight, we highly recommended you to add
>>> your contact information and membership number -if available- on your
>>> reservation.
>>>
>>> www.thy.com
>>>
may be i should change my mind