Protection Plan
Complaint
Marc
Country: United States
Dear Montage Furniture Services,
I would like to thank you for completely changing my opinion of protection plans.
After submitting forms, pictures and numerous phone calls to your organization regarding what should have been a simple cleaning to remove a child's pee from two cushion covers, 2 months later, those covers have yet to be cleaned through MFS or its affiliates.
I had an appointment scheduled for Friday, May 25th, with Tri County Furniture Service, Inc. 888-400-3185. At 4:00am on the 25th I was unexpectedly called in to work. I did however remember my appointment so I left the two cushions in the enclosed entryway to my home's front door where an electrical outlet is available.
Later on the 25th I checked my voice mail and listened to a message left earlier that day from a technician of Tri County. The technician stated that he was at my home but there was no place for him to plug in his cleaning equipment. I immediately called the technician back on his cell phone and left a message saying that the outlet is behind the cushions. In addition to trying to contact the technician, I've also left messages with Tri County. I've never heard back from anyone.
This morning I put the two cushion covers in the washing machine on the delicate cycle and they are now drying outside on the lanai, clean and in perfect condition. The next time I'm asked if I would like to add a protection plan to my purchase, I'll be sure to share this experience with the sales person and then politely say, "no thank you."
I would like to thank you for completely changing my opinion of protection plans.
After submitting forms, pictures and numerous phone calls to your organization regarding what should have been a simple cleaning to remove a child's pee from two cushion covers, 2 months later, those covers have yet to be cleaned through MFS or its affiliates.
I had an appointment scheduled for Friday, May 25th, with Tri County Furniture Service, Inc. 888-400-3185. At 4:00am on the 25th I was unexpectedly called in to work. I did however remember my appointment so I left the two cushions in the enclosed entryway to my home's front door where an electrical outlet is available.
Later on the 25th I checked my voice mail and listened to a message left earlier that day from a technician of Tri County. The technician stated that he was at my home but there was no place for him to plug in his cleaning equipment. I immediately called the technician back on his cell phone and left a message saying that the outlet is behind the cushions. In addition to trying to contact the technician, I've also left messages with Tri County. I've never heard back from anyone.
This morning I put the two cushion covers in the washing machine on the delicate cycle and they are now drying outside on the lanai, clean and in perfect condition. The next time I'm asked if I would like to add a protection plan to my purchase, I'll be sure to share this experience with the sales person and then politely say, "no thank you."
Comments
The operator told me this morning it discoloration not covered on the phone today despite the fact I read the contract coverage stating it does to her verbatim. She said only on wood does it cover.. Huh? Shouldn't that be listed. I have already contacted the BBB and the Illinois Attorney General as I know her and she does not take lightly to fraud especially when elderly people are ripped off like I have been.
Never ever buy a furniture protection plan if its from Montage Furniture Services. Shame on you Rothman Furniture for selling this plan and lying that it covers everything except animal damage!!!
MAJOR SCAM!!!!!!!!!