Deficient Service, Lying customer representative
Complaint
Kripal Kavi
Country: United States
ICICI is the least trustworthy bank I have encountered in all my experience with banks. This is regarding a transaction for $3000 initiated on Jan-12. Here is the chronology of the transaction:
Jan 12: Transaction initiated
Jan 19: Money debited from my account
Feb 1: I call in and raise a service request
Feb 3: No response from ICICI team, so I call back.
The service representative tells me that a response has been sent (I have not received anything), and that I might not have received it because something might be wrong with gmail.com. Seriously? What a complete moron - I explain to him I have received more than 50 emails over the last 2 days, and this is the ONLY email that I have not received - Why? After that, I explain my problem. Money has been debited from my account, but not been dispatched - why? Get this - he says, draft has been dispatched and received. When I ask for the name of the person who signed for it, that is someone I HAVE NEVER HEARD OF. The beneficiary of the DD and the DD recipient are the same. How the heck can ICICI allow someone else to sign for it? I then say that the status on the website says something else (money received). A previous transaction I had executed successfully (where the money actually reached) showed a status of "Draft Dispatched" and gave me details of the courier, DD number etc. But this does not have anything - why? This is what the customer rep says - "the website has changed now sir". I can't believe that ICICI is this lax and irresponsible with such important transactions. So I raise a complaint request, verify that it has been raised with the representative and ten hang up.
Feb 3 (10 mins later): I realize that ICICI can't be trusted, and call back to get the SR for this request.
When I ask the customer rep for my new service request, she said that I have not raised any! According to her, the last time I have called is on Feb-1. This is absolutely unacceptable. It is one thing if ICICI makes a mistake on the transaction. But it is completely something else to blatantly lie to the customer. So either this rep, or the one that I spoke to before lied to my face. This time I raised another SR (SR165917141) and hung up.
ICICI representative, if you are monitoring this website, read this: For providing deficient service, you have CIVIL liability to me to fix the issue. But when an employee of your company willfully lies and misrepresents facts, I can press CRIMINAL (tort) charges against you. And mark my words - I have successfully won against your company previously in the courts, and I am very well prepared to do it again. Give me my money back.
Other readers: Do not trust ICICI with your money. Other banks (HDFC, ING Vysya, Citibank, etc.) are far more reliable, and even if something does go wrong, they fix it, instead of trying to dodge the issue.
Jan 12: Transaction initiated
Jan 19: Money debited from my account
Feb 1: I call in and raise a service request
Feb 3: No response from ICICI team, so I call back.
The service representative tells me that a response has been sent (I have not received anything), and that I might not have received it because something might be wrong with gmail.com. Seriously? What a complete moron - I explain to him I have received more than 50 emails over the last 2 days, and this is the ONLY email that I have not received - Why? After that, I explain my problem. Money has been debited from my account, but not been dispatched - why? Get this - he says, draft has been dispatched and received. When I ask for the name of the person who signed for it, that is someone I HAVE NEVER HEARD OF. The beneficiary of the DD and the DD recipient are the same. How the heck can ICICI allow someone else to sign for it? I then say that the status on the website says something else (money received). A previous transaction I had executed successfully (where the money actually reached) showed a status of "Draft Dispatched" and gave me details of the courier, DD number etc. But this does not have anything - why? This is what the customer rep says - "the website has changed now sir". I can't believe that ICICI is this lax and irresponsible with such important transactions. So I raise a complaint request, verify that it has been raised with the representative and ten hang up.
Feb 3 (10 mins later): I realize that ICICI can't be trusted, and call back to get the SR for this request.
When I ask the customer rep for my new service request, she said that I have not raised any! According to her, the last time I have called is on Feb-1. This is absolutely unacceptable. It is one thing if ICICI makes a mistake on the transaction. But it is completely something else to blatantly lie to the customer. So either this rep, or the one that I spoke to before lied to my face. This time I raised another SR (SR165917141) and hung up.
ICICI representative, if you are monitoring this website, read this: For providing deficient service, you have CIVIL liability to me to fix the issue. But when an employee of your company willfully lies and misrepresents facts, I can press CRIMINAL (tort) charges against you. And mark my words - I have successfully won against your company previously in the courts, and I am very well prepared to do it again. Give me my money back.
Other readers: Do not trust ICICI with your money. Other banks (HDFC, ING Vysya, Citibank, etc.) are far more reliable, and even if something does go wrong, they fix it, instead of trying to dodge the issue.
Comments
I have been using ICICI money2India for 4/5 years and i trasferred some amount 2 weeks back and the request statsus is still "Request Received".when i wrote a amil to them they asked to send screen-shots and blah blan..i provided all the evidences what they asked and after that there is no mail from them..after sending out many reminder mails they dont even care to drop a single line mail stating what is going on.
Its really frustating..atleast they should care for their long-run exiting customers..if anyone has any info on how to escalate the issue to their higher management please let me know.
Sujata.
Sandeep - Sydney
I did some transfer money for my friend and the money wasnt recieved. After a week when we checked there was no money been send. She kept on calling them but no response. I said her to wait and let me do something. I simply emailed them I am taking this case to TIO in Australia and then do whatever you like. Do blame if things went out of Control. Within 2 hours they replied that bank account no. is wrong and they will send the Money in 48 hours. After 2 days money was send. So it took for us 2 weeks.
Gmtmoney transfer they give fixed rate no hidden costs
To put it simply, they don't have common sense and they don't use brain to solve customer issues.
***King service..
There are plenty and reliable service out to send money.
DO NOT TRUST ICICI Bank!
Seems like they don't want to help resolve the issue.
I wrote to even their head service quality and no word. Most of their complaint pages on their site won;t work as they don;t take complaints as I filled complaint and submitted and it complained that the page I am accessing is not working. I've exhausted all the options I think to get my account closed.
Now I understand why the UK and US locals desist these crook reps and equally the execs for silly answers and crappy reasons.
When I asked the agent: why are you sitting there if you don't have basic info, the answers was "To attend your calls". Basically, ICICI intentionally hires these dumb people.
I am not able to register any other id..
I am tired of this.. I am going to another bank.. enough of them..