Deficient Service, Lying customer representative
Complaint
Kripal Kavi
Country: United States
ICICI is the least trustworthy bank I have encountered in all my experience with banks. This is regarding a transaction for $3000 initiated on Jan-12. Here is the chronology of the transaction:
Jan 12: Transaction initiated
Jan 19: Money debited from my account
Feb 1: I call in and raise a service request
Feb 3: No response from ICICI team, so I call back.
The service representative tells me that a response has been sent (I have not received anything), and that I might not have received it because something might be wrong with gmail.com. Seriously? What a complete moron - I explain to him I have received more than 50 emails over the last 2 days, and this is the ONLY email that I have not received - Why? After that, I explain my problem. Money has been debited from my account, but not been dispatched - why? Get this - he says, draft has been dispatched and received. When I ask for the name of the person who signed for it, that is someone I HAVE NEVER HEARD OF. The beneficiary of the DD and the DD recipient are the same. How the heck can ICICI allow someone else to sign for it? I then say that the status on the website says something else (money received). A previous transaction I had executed successfully (where the money actually reached) showed a status of "Draft Dispatched" and gave me details of the courier, DD number etc. But this does not have anything - why? This is what the customer rep says - "the website has changed now sir". I can't believe that ICICI is this lax and irresponsible with such important transactions. So I raise a complaint request, verify that it has been raised with the representative and ten hang up.
Feb 3 (10 mins later): I realize that ICICI can't be trusted, and call back to get the SR for this request.
When I ask the customer rep for my new service request, she said that I have not raised any! According to her, the last time I have called is on Feb-1. This is absolutely unacceptable. It is one thing if ICICI makes a mistake on the transaction. But it is completely something else to blatantly lie to the customer. So either this rep, or the one that I spoke to before lied to my face. This time I raised another SR (SR165917141) and hung up.
ICICI representative, if you are monitoring this website, read this: For providing deficient service, you have CIVIL liability to me to fix the issue. But when an employee of your company willfully lies and misrepresents facts, I can press CRIMINAL (tort) charges against you. And mark my words - I have successfully won against your company previously in the courts, and I am very well prepared to do it again. Give me my money back.
Other readers: Do not trust ICICI with your money. Other banks (HDFC, ING Vysya, Citibank, etc.) are far more reliable, and even if something does go wrong, they fix it, instead of trying to dodge the issue.
Jan 12: Transaction initiated
Jan 19: Money debited from my account
Feb 1: I call in and raise a service request
Feb 3: No response from ICICI team, so I call back.
The service representative tells me that a response has been sent (I have not received anything), and that I might not have received it because something might be wrong with gmail.com. Seriously? What a complete moron - I explain to him I have received more than 50 emails over the last 2 days, and this is the ONLY email that I have not received - Why? After that, I explain my problem. Money has been debited from my account, but not been dispatched - why? Get this - he says, draft has been dispatched and received. When I ask for the name of the person who signed for it, that is someone I HAVE NEVER HEARD OF. The beneficiary of the DD and the DD recipient are the same. How the heck can ICICI allow someone else to sign for it? I then say that the status on the website says something else (money received). A previous transaction I had executed successfully (where the money actually reached) showed a status of "Draft Dispatched" and gave me details of the courier, DD number etc. But this does not have anything - why? This is what the customer rep says - "the website has changed now sir". I can't believe that ICICI is this lax and irresponsible with such important transactions. So I raise a complaint request, verify that it has been raised with the representative and ten hang up.
Feb 3 (10 mins later): I realize that ICICI can't be trusted, and call back to get the SR for this request.
When I ask the customer rep for my new service request, she said that I have not raised any! According to her, the last time I have called is on Feb-1. This is absolutely unacceptable. It is one thing if ICICI makes a mistake on the transaction. But it is completely something else to blatantly lie to the customer. So either this rep, or the one that I spoke to before lied to my face. This time I raised another SR (SR165917141) and hung up.
ICICI representative, if you are monitoring this website, read this: For providing deficient service, you have CIVIL liability to me to fix the issue. But when an employee of your company willfully lies and misrepresents facts, I can press CRIMINAL (tort) charges against you. And mark my words - I have successfully won against your company previously in the courts, and I am very well prepared to do it again. Give me my money back.
Other readers: Do not trust ICICI with your money. Other banks (HDFC, ING Vysya, Citibank, etc.) are far more reliable, and even if something does go wrong, they fix it, instead of trying to dodge the issue.
Comments
Gmtmoney transfer they give fixed rate no hidden costs
I am completely fed up with Money2India Service. I need your help guys, please let me know if there is any way to escalate the matter to their higher management. ICICI money2india is spoiling the name of INDIA by adding the name with it. Today is 31st January, 2013 and i transferred funds on 8th January, 2013 (Transaction ID: M2A09164213 , but still my money is on hold by their F***** back end team. They asked me for the screenshot of my transaction and i provided them twice, once the screenshot and next the whole monthly statement. But this idiot do not give a damn to their customers, they are not at all responsible for their service. I am tired of calling them, can anyone help me with this problem.
I transferred £4000 on 14 June and the amount being debited from the local bank but has not credited in the beneficiary account. I really can't remember how many times I called, email'd to ICICI. I also have spoken to many managers, supervisors etc... because this was quite big amount for me and I did not want to loose...I have not got any profession way of approach from ICICI and no one want to take the ownership and help the customer.
After several followups, I was really luck to get my money back. I will never go with ICICI Money2India .... One more thing I learned from this, PLEASE DO NOT TRANSFER MONEY ONLINE.. NO ONE WILL TAKE THE OWNERSHIP.. ITS ALL IN OUR OWN RISK.. DOES NOT MATTER WHICHEVER THE BANK YOU DETAL WITH. .. IT IS THE FACT AND IT IS ALL WRITTEN IN THE TERMS AND CONDITIONS....
I WILL NEVER GO WITH ICICI... WORST BANK I HAVE EVER DEALT WITH....
1. Tried logging in gut forgot password. Used the option to reset the password.
2. used the revised Password to login
3. Was prompted with a message saying that I had not used the service in a while and have to re-register. I was logged in to the home page
4. I added a receiver in India.
5. Tried to process payment.
6. Got a message saying "you are not authorized to process more than 0.0 USD"
7. Tried processing a couple of time. Same error
8. I called ICICI helpdesk 1866 ICICI 4U. Support is surprisingly good. Happy that I can talk to a live representative. That luxury is gone in the US nowadays!
9. The support guy checked and told me that "I had to open a new account as this account was inactive and I could not activate it ever"
10. I told him that was fine, I can open a new one. But why did it allow me to register a new receiver when the account was inactive. Poor guy did not know an answer. I did not bug him further as I knew i could not get anywhere.
11. I gave up.
This service is pathetic and is no way near intuitive. Use only at your peril.