COA*AIRLINETAXES&FEES 866-636-9088 NY

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Complaint

0
christy3377
Country: United States
Made an airline reservation, the tickets showed up on my credit card, along with a  charge with the above description.  When I called to try to understand, they said thats a "commission" from the airline.  Well its not a commission if I am paying them directly.  There is nowhere on the receipt which very conveniently does NOT show this broken out so yes, big surprise on statement.  The receipt DOES have a breakout of "OUR FEES" which was less than the charge.  THey said, oh thats not applicable, thats for call in reservations.  When I pointed out it said ONLINE, then he gave another excuse.  All that to say, they are very purposely omitting the service charge from their receipts.  If its all on the up and up, then why wouldnt you break it out, instead of causing alarm and confusion with a separate charge on your credit card.  Shame on Cheapoair for their deceptive practices.

Comments

12
  • 0
    BillinPA
    They are still at it.  Got a $77.90 charge that appeared the day after the tickets were purchased.  I was told it was there $25 service fee and a $23.90 seat selection fee.  Nowhere on my booking confirmation was this detailed.  I have disputed the charge thru my credit card company and will be on the phone to their billing department tomorrow!  With all the lawyers in this country, seems like one of them should have filed a class action against these [***] by now.  C'mon, Counselor!  Get with it.
  • 0
    MARCO FELIX
    The same, they charge me $753 mxp to my debit card without an authorization!!!!  And i  all ready paid for my tickets!!!!
  • 0
    Anthony van Berkel
    Definitely was not cheapest flight but felt pressure to book, found out a week later that if I had done more research I could have gotten same flight about 10% cheaper and on top of that they charged me some unexplained COA fee. Never had problems with browsing and quickly booking tickets, but they were a bad experience, lesson learned
  • 0
    Jorge Patron
    They charge me $59.85 and never show me the breakdown. I never use them again.
  • 0
    FeesTx
    I have never been charged twice for a trip I booked.  That means I did everything my self and I get charged a service fee for what?
  • 0
    rusty
    please break down the charges on my ticket i.e. taxes fee, agency (seat enhancement)
  • 0
    L c.r.t
    just got hit with the CHEAPOAIR SCAM... i read the details, it said the "service fee" was included in the price they showed on screen, then it also said that total will be seen in two charges equaling the total shown. but that wasnt the case they charged my card the total then an addition 37 COA. i hope the person behind this website suffer. i wish that the money they scam us from their chil dren and parents die infront them and they have to use that same money for coffins.
  • 0
    melmar
    I am not using CheapoAir anymore. "COA*AIRLINETAXES&FEES" additional service or booking fee. I could have booked directly with the airline without this added cost. They treat themselves as travel agent. They loss me as customer from now on.
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