Poor quality jewelry, lying and rude managers and associates

ComplaintsClothing & JewelrySears

Complaint

+1
Brenda Johnson
Country: United States
I had the almost exact thing happen to me at Sears near Cleveland Ohio. The"jewelry manager" refused to take back inferior ring that was 70% off because the price had been jacked up in the first place. Sears diamond jewelry is inferior and cloudy. I was forced to upgrade in price because they would only exchange and said I had retuned the ring with no receipt nine months later. All of this was told to me by Sears corporate office customer service who said that Sears store manager would not do a refund, case was closed and she would not open the complaint. I don't know where the lies came from about no receipt and my having the ring nine months when it all took place between the months of Oct and Nov 2012.  Now I have wedding rings that are overpriced inferior quality that I was forced to have by Sears. Also lied on and treated rudely by several Sears personnel as well as Sears corporate office customer service associate as well as Sears store and jewelry managers. I am not done though and will never shop at Sears again.  They overprice poor quality then give 60-70% off to make it appear you are getting a deal and the jewelry is junk, cloudy diamonds and 10k gold that turns dark, almost black. BEWARE OF SEARS THEY WILL GET YOUR MONEY AND REFUSE YOU A REFUND. I can see why their store is so empty all the time, even for Christmas shopping.  They are nasty. Lying and rude! Better jewelry at Walmart, for real. Not just saying it.

Comments

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  • 0
    Donna
    What is life time warranty for? My dimond fell out they have told me they don't replace them?
  • 0
    Mike
    I just received a mans silver ring with small stones that were .25 TCW and the ring looked really nice on the sears website, but when I received the ring the stones a re dull and cloudy looking and the ring has a dull finish, not sure if it's even silver.  Buyer beware I bought at a discount too good to be true and it's junk.  I'm taking back to store for a credit, don't buy from a retail jewler who doesn't specialize in jewlery, buy from a jewelry store who delivers what they promise, probably made in china.
  • 0
    Judith
    Bought my husband"s wedding band at Sears in Ocala Fl..  Sent it out for cleaning only and when it came back, it looked liked it had been dumped in acid for a week.  They said they could not fix the ring that had nothing wrong with it when we took it in.  They wanted to replace the ring with a less expensive ring.  They said they would give us credit using a store.  Why would I want a store credit to buy anything?  My engagement ring also was sent off and promised back within two-three weeks.  One excuse after another and my ring is still not back and my husband still has no wedding band.  Shame on Sears.  When if ever we get the rings back, I will take them to a reputable jeweler  to see if what they were advertised as is true or if they are knowingly committing fraud.
  • 0
    Carlos A.Rodriguez
    I bought my wife a 14 carat gold wedding rings sears in 1995 l also bought the life time guarrante well in april2018 my wife notice the diamond on her ring was missing l went to cross county mall in the bronxs spoke to a jewerly member told her what happens and she stated that if l have my guarrante certificate she would send the ring to be service well. my wife show her the ring receipts receipt the guarrante certificate they told my wife to make copies of everydocument they stated the copy machine in the store was out of service l was surprise such a big store and no copy machine well a week pass by they told me that the diamond ring l bought worth 1.500.00was not covers they wanted me to pay for the diamon my wife was so devastated they would to this day not honor our certificate. The member from.sears jewerly Dept did nothing to help l wrote to the CEO of sears no answer please don't buy jewerly from sears they take your money and when their is a problem they don't help you it's being a year no diamond replacement very irresponsible lguess that's why sears is going out of business my next step get a lawyer. Don't buy from sears they are thief s
  • 0
    Michelle
    Purchased a Sapphire ring at Hulen Mall Sears( Fort Worth, Texas) on 10/05/2019. The ring was marked down  from $174 to $57.00 . I had not read the reviews, I thought Sears was a trusted name. Today, 10/16/2019 I noticed one of the Sapphires was missing, I touched the second with my fingernail, it popped out, I could not believe it! I tapped the side of the last Sapphire with the edge of my fingernail. It popped out too.
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