PRA Info

ComplaintsUnsolicited Phone CallsPortfolio Recovery Associates

Complaint

0
PRA Info
Country: United States
For information purposes only. Consumers with concerns regarding Portfolio Recovery Associates, LLC can contact Portfolio Recovery Associates’ via our web site at www.portfoliorecovery.com/form.php, call and speak with one of our quality service specialists toll-free at 1-866-925-7109 or send us an e-mail at qualityservice@portfoliorecovery.com. Quality service specialists are on staff to assist between the hours of 8:00 AM and 5:00 PM, Monday – Friday EST.

Comments

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  • 0
    Just me
    | 1 reply
    Portfolio will never stop calling, and they want you to know that. They want money for old debts they claim to have purchased from banks and such. They do not care that much of what the bought is well past the SOL and will not advise you of that. They have twenty year old debt they try to collect on. Be smart, if your debt is past the SOL (check your state and how to determine your starting date) than do not pay them. If you want to pay off old debt then pay the original creditor. Portfolio will call until you send a C&D letter or give them money.
    • 0
      Anonym replies to Just me
      Portfolio Recovery are scam artists. They're backwards and don't know what they're doing. Half the time they try to collect a debt from the wrong person
  • 0
    Allison
    Everything you describe could very well be a violation of the Fair Debt Collection Practices Act, FDCPA.  FDCPA protects consumers like you from illegal debt collection.  Illegal debt collection includes refusing to validate a debt after requesting that the debt collector do so and misrepresenting the legal status of a debt such as being in or out of the SOL. Consult with a consumer attorney for free as these types of violations could be worth up to $1,000 to you and paid by the violating debt collector. Debt collector is liable to pay any and all attorney's fees.
    ----
    LAW OFFICES OF ALLISON POLESKY, P.C.
    "Protecting Consumers from Abusive and Illegal Debt Collection"
    511 Avenue of the Americas, Suite 712
    New York, NY 10011
    PH: 866-479-9500
    F: 866-688-4300
    Email: ConsumerRightsLawyer@gmail.com
    http://www.poleskylaw.com/
  • 0
    tj
    Portfolio Recovery Associates has shown a recent uptick in consumer complaints, particularly complaints alleging abusive or harassing calls, including calling people who do not owe alleged debts.
    • 0
      santosmeraz replies to tj
      quiero saber si todo esta vien
  • 0
    HA
    Contact Portfolio Recovery Associates, LLC

    Aka/Anchor Receivables Management
    Corporate Headquarters
    120 Corporate Blvd., Norfolk VA 23502,
    Mailing address: PO Box 12914 Norfolk VA 23541
    Phone: (800) 772-1413 800-654-8818 or 757-519-9300
    Fax: (757) 321 2504 or 866-296-0635

    Offices:
    4829 Hwy 45 North
    Jackson, TN 38305

    New Market Mall
    5200 West Mercury Blvd
    Hampton, VA 23666

    500 West 1st Avenue
    Hutchinson, KS 67501

    NasdaqNM:PRAA
    (Holding @+/- $43.50)

    Head Debt Collectors:
    Steve Fredrickson, CEO
    Email: sfredrickson@portfoliorecovery.com
    Andrew Holmes, President
    Email: aholmes@portfoliorecovery.com
    Craig Grube, Sr., VP
    Email: cgrube@portfoliorecover.com
    Donald A. Williams, Associate General Counsel
    Email: dwilliams@portfoliorecovery.com
  • 0
    lamont
    i recently got a call from them...when i said hello she was talking to me like we were friends. Excuse me something that happen in 2004 it is 2011..excuse the hell out me...i said i would make payments arrangement through my banks..she told me no...thats not how this program work...please hang the phone and do not call me anymore....but they call any way on my personal cell phone....houston, tx
  • 0
    YAn
    Portfolio (weird company)

    they called me a lot. i send a dispute letter to transunion and they removed it from my credit report, but after that i mail payment. i just want to know if the can block this company for ever or because i paid is going to appear in my credit again? yansosa@yahoo.com
  • 0
    tj
    An alleged debt that went delinquent over 7.5 years ago is not legally reportable on credit reports.

    In most states, such an old debt may even have passed the statute of limitations, giving them no option but to try to harass you.

    Since they continue to call you on the phone, and you have not mentioned receiving any letter regarding this alleged debt, they may also be in violation of FDCPA for failing to send you the notification letter they are required to send within 5 days of their first contact, notifying you of your right to dispute and request verification of the debt.

    If they are calling you on your cell phone, and you have not given them permission to do so, they may be in violation of TCPA.  You might want to run this by a consumer attorney in Texas, as penalties for violation of TCPA can run from $500 up to $1500 per call if willful.
  • 0
    Credit Score 800
    They have sent me mail a few times with some strange guys name listed with my address.  Capital One Bank Refer/Acct 4121741537028511. I have no idea who the person is (John Latchford) listed at my address I have lived at for 20 years. I took the time when I got the first 2 letters to call them to let them know that I have never heard of this person.
     Yes it is true my personal credit score is 800.  They better stop with the crap mail to my house or my next step is a regisiterd letter to Mr. Grube SR. VP
  • 0
    Nancy
    | 1 reply
    They won't quit even if you send a Cease & Desist letter.
    • 0
      nom replies to Nancy
      Nancy,  they will indeed stop.  A C&D must be certified with Return Signature in order to be effective.
      Once they sign for it,  they will stop.  If not,  they are liabel for compensation with each and every phone call.
  • 0
    Richard
    Capital One seems to me to be popular. Phone #'s obtained without consent, especially my cell phone#. They continue to refuse to send any documentation or validation of said debt.
  • 0
    Thomas
    | 1 reply
    They call me several times a day and now are sending me letters on a credit card from JcPennys that I've never had. They are willing to accept 30 dollars on a $300 bill. I'm not paying on something ive never had in the first place.
    • 0
      nom replies to Thomas
      And you don't want to pay anything on it.  The $30.00 settlement is a common trick used by the bottom feeders to restart the clock on statute of limitations.
  • 0
    moi
    The US Government's Consumer Finance Protection Bureau is soliciting input/complaints on Portfolio Recovery.

    Please place your complaint!!!

    https://help.consumerfinance.gov/app/tellyourstory
  • 0
    Joe Jackson
    This is how I got Portfolio to stop calling me.  Let me give you some background info.  They first called me around 2008, I answered the phone and said that I was "John Doe" because they asked for me.  They told me they were calling to arrange payment on an account that I had with them and it was past due and I needed to setup payments.  I asked them to repeat who they were and they told me "Portfolio Recovery" and I told them I have never heard of them, I have never had an account with them and then hung up.  Flash forward 4+ years and hundreds of ignored phone calls later.  I had programmed all of their phone numbers in my cell as "Scam Artist" so I knew to not answer the phone.  Well, they called from a new number and I was caught off guard because it had been a few months and I told them I was "John Doe" and they said they were Latasha Nobody calling from Portfolio and they were calling regarding my Chase account and wanted to setup a payment plan. I told them right away, I have never had a Chase account in my life, they must have the wrong person.  They asked if I was "John Doe" again, I said yes but I had never had an account with Chase in my life.  I told her that I have only had 3 credit cards in my life and they are still good and in my wallet and have never been sent to collections.  I told her that she must have the wrong "John Doe" and she said, Ok...we can verify that.  First, they asked if my address was "1234 Main St, Anytown USA" and I told her, not even close.  Anytown is like 7 hours away from me, I live in Sometown.  Then, she read off some other address that just happened to be in Sometown and asked if that one was mine, I told her not even close.  I repeated, you have the wrong person.  Then, she asked if my last 4 digits of my social were "1234" and I said, not at all.  Then, she asked if my DOB was 1/2/34 and I told her that it was.  I said, you have the right name and right DOB but everything else is wrong and most importantly, I have never had an account with Chase in my life.  Latasha said that she would update their records and thanked me for my time.  I have not heard from them in over 6 months.  I have no idea of this will be permanent, but this has been the longest amount of time that I have gone without hearing from them.  It doesn't matter if everything they ask you is actually yours or not, you tell them that only the name is yours and DOB but say no to everything else and they will stop calling you.  At least, for a while.....otherwise, a Cease And Desist letter that is sent certified mail is another option but takes more time and money than is worth for these scum.
  • 0
    Don
    | 1 reply
    In dealing with debt collectors of any kind,  the first thing one should do is research and become fully familiar with your rights as well as those of the collector.  This information is abundantly available on the internet. This information arms you with what you need to stand your ground.
    If you legitimately owe the debt, and it is within the Time laws of your state,  then you should consider working out a solution with the original debtor, if possible,  or lastly with the collection agency.
    If you do not owe the debt,  or are legally not responsible it, or it it Time Barred by Your States Statute of Limitations laws,  Then put on your boxing gloves and don't let them push you around.
    Immediately stop the phone calls by Sending  them a Registered,  return signature,  cease and desist letter.  It costs around $5.40 cents and cuts off their most powerful collection tool,  their lips used for telephone harrassment and verbal intimidation. Dispute their collection claim.  They then have to do everything in writing and are more cautious in what they say.  Don't let them get by with little under handed tricks like messing with your credit report  to restart the clock governing the Statute laws.  Check your credit report. Document everything.  If they violate your rights....sue their ass off.
    • 0
      Don replies to Don
      On my above post,  I meant to say " a certified,  with return signature letter"  instead of registered
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