No power - no customer service
Complaint
Phil Schneidermeyer
Country: United States
This is my second H2010 HD powerwasher. Both simply died in under a year. The power doesnt go on. I have two friends that had the same experience. Shame on me for buying a second one. First one went to the dump. Went thru online Chat troubleshooting in June. Was told a Shipping Label would arrive in 7 to 10 business days. No label ever arrived. Emailed HDPowerwashing and no response. It is now August, I had to buy another powerwahser (gas this time and certainly NOT HDPowerwasher, back online and having to trouble shoot all same things again. If I don't they will only take the machine back if I give them a creidt card. No one to talk to. I can't even figure out who manufactuers this.
Comments
Previously I bought a smaller model, that only worked once.
So I bought a Suppose to be bigger and better.
Again it only worked once and now there is No Power.
The flow comes out less than the power of the hose.
But from is inducated there are a number of promblems and complaints without customer service!
Please contact us at 888-550-1606 or cservice@fna-group.com. Reference this posting when you make contact and we will resolve this issue to your full satisfaction.
Thank you,
Husky Customer Service Team
I live in La Crosse, WI so I as unble use until the spring. I got it out, and set it up,
when I turn the on/off switch I get nothing. No motor sound of any kind. Unfortunatley
I did not save the box. As a gift I wanted to open it up. We used the box for the christma
wrapping paper.
I check the reset button on the plug in unit and a red light is showing. Any suggestions.
You can reach me through my e-mail address at work
David.Lee@DMV-NY.com
The unit was purchased on 12-3-2011 at the Home Depot store in Onalaska, WI.
My phone number is 608-780-9898.
Jacques decell @200 tanglewood drive,lexington SC 29072 other than that ive enjoyed the sprayer very much.better than getting out my big one for small jobs around the house
This is my second HD power washer HD2100 from Home Depot. Both stopped working after 2 use. Issue is at that the power washer failed to start after 2 use. I returned the first unit for another and experienced issue again after 1 use. I checked the manual without anyavailable tips to resolve the issue.
Both of the nozzles have quit working and Home Depot doesn't carry replacements.
I tried to contact hdpowerwasher.com but received no response.
Good luck trying to contact the company by phone.
Shame on Home Dept for using this company
I can't believe Home Depot carries this product.
Most of the water, when the machine starts, by-passes the actual jet required and end up coming out of ano0ther outlet, so that, the pressure obtained is a little more than a garden hose
I came on line to order a 4-way head, but I am now having reservations. I may end up buying a Black/Decker, which looks good. I have never had much problems with B/D products. I have been using them for over 50 years
Tel (868) 469 3167