Customer service and return policy
Complaint
Dianne
Country: Canada
To whom it may concern:
I recently had a gift purchase for me at a zellers store, and did not have a receipt to take it back. When I called the zellers in simcoe ontario canada to see how I am to go about returning my gift no one answered the phone so I tried three more times until finally the fourth time someone answered. When I got to the store to return the products which were curtains the sales person told me I was only going to get the last sale price on the item which is not the accural price of the curtains. My mother purchased the curtains as a gift for me and told me she had misplaced the receipt but told me what she paid for them which was over $140.00 and your store was offereing me less then half of that. What can we do about this situation? I feel that I should be reemburst for the full price of these curtains. Please get back to me as soon as possible.
Dianne
I recently had a gift purchase for me at a zellers store, and did not have a receipt to take it back. When I called the zellers in simcoe ontario canada to see how I am to go about returning my gift no one answered the phone so I tried three more times until finally the fourth time someone answered. When I got to the store to return the products which were curtains the sales person told me I was only going to get the last sale price on the item which is not the accural price of the curtains. My mother purchased the curtains as a gift for me and told me she had misplaced the receipt but told me what she paid for them which was over $140.00 and your store was offereing me less then half of that. What can we do about this situation? I feel that I should be reemburst for the full price of these curtains. Please get back to me as soon as possible.
Dianne
Comments
So, I was buying a watch for my wife today and was told about this. I informed them this was a Xmas gift and should have the option of returning it withen a suitable time period after the holiday ( defect or my wife doesn't like the style)
I was told........... 30 days and after you will be credited with a gift card.
Abosultely crazy...... that I would have to be FORCED to buy something else on a product return.
Zellers used to have a 90 day policy, but during the recession virtually everybody changed their practice.
It has long been the standard practice to give only the latest sale price on returned items without receipt. It's not fair, but it's not new and certainly not restricted to Zellers. I've actually found them pretty easy to deal with, compared to other stores.
The sales people are actually told to not engage the customers, and to discourage them from Rainchecks even if it's the first day of the sale.
I bought a belt in the fall at Zellers, it recently split. I went to return it, but did not have a receipt.(I can honestly say I don't know anyone who keeps a cash transaction receipt that long.) Well, as you well know even if I had the receipt I'm out of luck. I guess the poor just get poorer. Zellers say goodbye to your clientele.
I work at zellers, and unfortunately we have to follow this policy, because we sign a kind of contract concerning this. If we don't follow it properly, sometimes we get in trouble, because of that. Trust me, I received a warning in my file for returning something without the manager's approuval.