Customer service and return policy
Complaint
Dianne
Country: Canada
To whom it may concern:
I recently had a gift purchase for me at a zellers store, and did not have a receipt to take it back. When I called the zellers in simcoe ontario canada to see how I am to go about returning my gift no one answered the phone so I tried three more times until finally the fourth time someone answered. When I got to the store to return the products which were curtains the sales person told me I was only going to get the last sale price on the item which is not the accural price of the curtains. My mother purchased the curtains as a gift for me and told me she had misplaced the receipt but told me what she paid for them which was over $140.00 and your store was offereing me less then half of that. What can we do about this situation? I feel that I should be reemburst for the full price of these curtains. Please get back to me as soon as possible.
Dianne
I recently had a gift purchase for me at a zellers store, and did not have a receipt to take it back. When I called the zellers in simcoe ontario canada to see how I am to go about returning my gift no one answered the phone so I tried three more times until finally the fourth time someone answered. When I got to the store to return the products which were curtains the sales person told me I was only going to get the last sale price on the item which is not the accural price of the curtains. My mother purchased the curtains as a gift for me and told me she had misplaced the receipt but told me what she paid for them which was over $140.00 and your store was offereing me less then half of that. What can we do about this situation? I feel that I should be reemburst for the full price of these curtains. Please get back to me as soon as possible.
Dianne
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