offensive, nasty, abusive, vulgar and bigot SMS messages from account holder/client with phone # 214-881-7312

ComplaintsUnsolicited Phone CallsT-Mobile, AmaTell, MetroPCS

Complaint

0
celph
Country: United States
offensive, mean, nasty, abusive, threats of violence, threats, vulgar and bigot SMS messages from account holder/client with phone # 214-881-7312


Exchange 214-881 appears to be located in Dallas, TX. (Dallas County, Zipcode 75201)
Company: AMA COMM., LLC DBA AMA*TECHTEL COMMUNICATIONS-TX
City: Dallas
State: TX - TEXAS
Zip: 75201-2628
sales@amaonline.com; support@amaonline.com; hr@amatechtel.com
info@amaonline.com; billing@amaonline.com
investor_relations@metropcs.com; media_relations@metropcs.com

Comments

12Next
  • 0
    Stressed Customer
    | 1 reply
    I've been a customer with MetroPCS for over 1 year.  There were never any serious incidents until today.  Recently I was interested to upgrade my phone and MetroPCS said "great, no problem, your existing service will not be affected"...that's so far from the truth.  After I upgraded, I got from a higher monthly bill than the one I was paying for before.  I called the customer support and spoke to rep #703793.  First he tried to dodge the case and divert to somewhere else.  Then I strongly insisted that he complained to me why I should be paying 30%higher for the same plan I was paying before.  He tried to come up with some excuse about using up preexisting credit in my account.  But if there is any credit, credit is always used up in 1 month, not when I've been paying the same amount for more than 2 month.  Then he hung up on me.  That's so unprofessional and rude.
    • 0
      johnsiple replies to Stressed Customer
      I've had it happen to me also. Seems like if they can speak moderate English you have made it to first base.
      Then they keep apologizing for your trouble until you want to puke.
      Then at long last either a dead line or ANOTHER number to call, which might not at all solve your problem.
      That's Metro PCS service in N. CA
      Thanks for reading
  • 0
    MICHAEL QUEENAN
    THINKING OF GETTING METROPCS?

    FIRST, AND SERIOUSLY, ASK TO USE THE PHONE OF A USER AND TRY TO CALL METROPCS, EITHER WITH THEIR HELP (?) NUMBER, OR BY A REGULAR PHONE NUMBER.

    THEN ASK THE PERSON WHO'S PHONE YOU'RE USING IF THEY'VE EVER BEEN ABLE TO CALL THEM.  THEY ARE IMPOSSIBLE (NOT A SLAM--A TRUTH)TO REACH.

    LET ME STATE THAT AGAIN;  TO MY KNOWLEDGE, THE ONLY PHONE NUMBER ON EARTH
    METROPCS WILL NOT CONNECT TO IS ---METROPCS.

    THEY OFFER 24-HR SERVICE, BUT YOU PROBABLY THOUGHT THAT MEANT SERVICE WAS AVAILABLE 24 HOURS A DAY.  IT MEANS YOU CAN DIAL THEIR NUMBER FOR 24 HOURS AND STILL GET ZERO RESPONSE.  HAVE TIME TO WASTE? HAVE MONEY TO WASTE? NOT REALLY INTERESTED IN PHONE SERVICE?  METROPCS IS JUST THE PLACE FOR YOU!
  • 0
    venus4us
    | 1 reply
    Metro PCS is waiting for a class action law suit to fall upon there corporation, due to non-professional customer service, consumers being misinformed by cust/svr there lack of knowledge in trouble/shooting problem's Within there services, there lack of warranty coverage on products they sell, there failure to monitor privately owned and operated Metro PCS distributors in which represents there logo & company, there customers care is so negligently handled, and there consent & deliberate intent on never resolving issues with consumers has been going on since day one of business..

    This is a huge company with so much potentials to become one of the most highly acclaimed companies of this new era. But due to there own greed, deception, and undeniable way of ignoring consumers is surely there own demise just waiting to happen, if all consumers with this history of complaint's like disconnect after paying bill, flashing, defective products, misinformation, et...would contact the proper authorities and create a web site to connect with a interested Civil/Corp Lawyer that would be wiling to Launch a CLASS ACTION LAW SUIT Metro PCS

    May very well have to file bankruptcy if found liable... which will not only effect there Reputation once the media gives it the attention it desires it will not be good for this company, and also it will possibly cause them financial hardship and all because there business is ran so poorly???, there business concept was GENIUS!!, but there Consumer Communication skill are horrendous, Who ever is in charge of mandating & orchestrating Departmental guidelines pertaining to Consumers need to be replaced ASAP and an immediate revise put into place as well as a mandatory training for all Call Centers handling (611) calls on how to deal with consumer issues,trbl/shtng issues.

    There should be a Dept strictly for handling consumer complaints & issues..
    A Dept strictly for service issues and Metro PCS is expanding so rapidly while even in this recession that they can afford to open a technical center in each major city where consumers can bring there phones into or mail into for repairs or replacement at a reasonable charge... Also information given to consumers via phone (611) should always be the same as in the location offices of consumer, this can be done via data info programed into there software to assist in the consumers in there locations they reside in so that customers will be advised on what there options are in that particular location.

    Flashing should be halted immediately and any flashed devices with software problems should be fixed/ replaced/ or credited to those who has suffered a lost due to misinformation given by Metro PCS Customer Care Line..I believe the flashing was a great big mistake on Metro PCS part, this is where there legal issue will stem from the most... Consumers are being mislead to believe they can flash service over to Metro PCS only to find out that there services are limited and that software problems will and can be an issue, they should not inform consumers they can flash other phones for a fee then afterwards inform them of the problems due to flashing??? like limited service, signal issues with Samsung M800 model( no reception once you leave the center???)
    what a deception is that??

    If there is no signal available? why is it available at the location the phone is being flashed at? and if you go back to that location you can get a signal, but as you leave the area your signal fails?

    This seems like intent to deceive by the Local Dealerships??? are signal boosters being used inside these locations? giving a few bars to these flashed phones just enough to allow consumers to believe that the service is OK before they leave the store???
    and when you come back to see why they tell you it must be a software problem with your unit??? and that is it??? no refund, no replacement, even after assuring consumers that if they take insurance out on the flashed phones if there is a problem you are covered??

    Only to find out that you are not covered until after 30 days and then they are not guaranteed to get the same phone or equal, but just a replacement, leaving you without service for over 30 days, this is very unprofessional and misleading to consumers...

    This Company had a great concept of building an Empire I pray that they will come to an understanding that the consumers is the ones who will rise them to the occasion and the very same ones that will also crumble there empire to the ground, it is important how you treat the consumers who patronize your business that matters the most, Customer Care is so important in running a good and successful business in today's economy...There is an ole saying if it sounds to good to be true it very well may not be? so be mindful in all your decisions.. watch out Metro PCS Virgin Moblie is easing up in your lane would be a shame to have your concept stolen and taken to another level by your competition....  
    because they have better people skills......
    • 0
      johnsiple replies to venus4us
      Amen!
  • 0
    disapointed
    Ive had metro pcs and i just found out that 3 people 1 including myself had the same number at the same time. This is obserde to know that 1 number is being used for 3 people....i called the phone place that i bought my phone at...and the secretary...told me that this is normal...cause there is no contract...i'm very very very disapointed in this situation...to know that every conversation..and text....was being seen and heardby 3 people....it invaded my privacy...with my whole family...i live in michigan...and i am extremely upset with what was found to be an unbeleivable situation...Dont ever ever share pictures....voice mail...text messaging....cause all 3 people seen and heard what was going on....i cant beleive this situation...very very very upset...i'm am posting this ad because....this should get all attention...of ever metro pcs customer to be aware...ridiculious....If anyone has this problem plz post...this should get took care of...asap...
  • 0
    taylor
    | 1 reply
    fbcbhrbhjnedbbhnmnedbhtgyhbnr dcnjkmnbrbnjuk,nmedcbfhcj
    • 0
      annoyed replies to taylor
      What the hell is wrong with you??
  • 0
    Adrian Cisneros
    | 1 reply
    I can't complain much about the service because I have a second phone from work that backs me up, but the little I use the metro PCs phone is just nightmare starting with the drop calls, full signal but no service, entire areas with no coverage within the cities of New York/New Jersey.

    The worse part is dealing with their store employees and phone customer service, no one know anything, there's nothing uniform among stores, every customer service rep is lost,,
    I have changed to three different phones, the last 2 were supposed to have a rebates but I never got the rebates and talking to other people that has metro have told me the same exact thing.

    If they continue their business like that they will have to close doors soon.

    I'm very upset at them and might leave them soon.

    It pisses me off more that every time I go to the store or call customer service I have to give them my date of birth, why can't they use another method of identification. Not everyone like to be saying their birth date to the same place over and over.
    looooooooooooooosers.
    • 0
      johnsiple replies to Adrian Cisneros
      Like a fool, I've lost 2 $100Buck rebate's because either I didn't read the FINE PRINT, stalled in recovering the PASSWORD because I know how theit tele. 'Service' is.
      Yeah, I'm the fool, but I love the freedom of 4 G.

      Hey, somebody lemme in on the new phones, how big they've become, & how much faster?
      I have a Samsung which I diddled with & removed a lot of it's guts, so my messaging service is totally maddening, & Metro Mail is flipping 'cause I use FB, Twitter, Yahoo, etc. on their own apps.
      Later. Good group. I'd love to know enuf to teach these clowns how to do better service. It means an EDUCATION, NOT A CRUMMY JOB MY UNCLE OWNS.
  • 0
    xxxxmikewoxxxx
    | 1 reply
    What do you expect when you pay $40 dollars a month for cell service. Deal with it or go pay more and get customer service. Stop being cheap [***] and bitching about the little stuff. Jeez. Who cares it's a cheap ghetto phone service.
    • 0
      johnsiple replies to xxxxmikewoxxxx
      Yeah, the little phones work great if ya have coverage. I can't complain ab't that, but my kids are down in the lowlands where coverage comes only when you come out of the house.
      We're mad at the more dynamic phones actually a computer in your hand. Lots of technical stuff gets put down 'cause you're the one blamed.
      I love the rates & free nationwide calling with unlimited download, & more if you have wireless at home.
      Let's hear it for what they got!
  • 0
    joe
    | 1 reply
    I got their insurance coverage, they push it at the store as if it were a necessity, I drop phones so I got one. Extra $4 per month, they did not tell me more. Guess what? Now that my phone is not working, dropped it, I called the insurance co. and NOW I am told that I have to pay an $85 deductible! Nowhere, in any document given to me at the time I signed up with them does it say so. I complained, and I  was told it was in the policy. What policy? CLASS ACTION SUIT, yes, Metro PCS is ripe for it. This is deceptive advertising and practices. At the store they push the insurance but are mum about the deductible. AND THEY GIVE YOU A REFURBISHED PHONE. Unbelievable.
    • 0
      j replies to joe
      Yup. It pays to have friends behind the counter. Ask for hidden costs. They will tell you if the line isn't long. It pays to go in the middle of the month when the rush to pay bill isn't pushing them. Ask the security guard & pal wit him. Usu. he's an addict.
      Go to the main station--the main governor of all the concessions, or find a geek at a concession. On off hours he'll let ya in on all kinds of stuff.
      Good luck all.
  • 0
    Jay
    we expect what we were promised no more no less when i bought my ascend from metro they told me it was 3g but did not tell me they had no 3g network the people who work for metro seem to have ben picked from the same gene pool as quarky from life goes on they constantly have no idea what there talking about then insist they do why all the bs metro its not politics its phone service get it right and im so [***] sick of paying a service fee for paying my bill at the metro store wtf people i bought the phone from you now you charge me to pay you the god damn bill????


    I say there retarted [***] and should all be fixed so they cannot breed
  • 0
    Jay
    oh and xxxxmikewoxxxx we dont live with our mommys and daddys we live in the real world with big people bills our mommy and daddys dont pay the bills for us so keep spending your allowence on ninja turtles and soon one day soon mikey you will have to grow up as well
  • 0
    jmfar
    I recenly switched over from metro to verizon because of them slowly adding more cash on my 50 dollar a month plan. I had metro for years and by the time I ended my phone bill was a total of 60 and some cens a month. I've seen them do bad business with people who would walk right in with stolen phones and flash them over no questions or identification asked. I recently had my phone stolen at a local store and spoke with verizon they did everything to protect my phone from being utilized on their end, however they did say whoever has my phone can def go to metro and get it turned back on. Its sad because metro should be a better company and not allow crooks to be able to activate someone elses device, especially on smart phones that contain so much personal information.  I know a lot of people who had their expensive phones stolen and never returned and thanks to metros flash services there is a way crooks can have their cake and eat it too! If people knew they couldn't flash a stolen phone if its not theirs there would be less phone theft. I hope they have a huge law suite and change their business methods.
  • 0
    Arthur Mills
    I have been a Metro pcs customer for 3 or 4 years never missed a payment or been late on a payment. As of 08/11 my credit card expired. I called and did all the procedure and was assured I was all set. This was 8/11. It is now 12/11 and my service has been shut off every month since.Each month after spending an hour trying to reach a person to talk to I finally get a real person. I tell them my problem. My problem is I have auto pay and ever since I changed the changed the expiration date with you my service gets shut off every month, until I call and go through the same torture. My point is I have lost jobs $$ because people call and my my phone is out of service. This has been going on for 5 months and every month I am promised everything is taking care of.It is now 12/29/11 and my phone is shut off,I called and spent 2 hours on the phone, to get nowhere. There reply was sorry but we wont charge you the two dollars for activating your account over the phone.But if you activate it and call back in two weeks maby we can fix this. I told them just activate it for now, I need a new phone anyway,that will give me time to find a new service.
  • 0
    Arthur Mills
    Lousy Service
    Looking for better service.
    ArthurMills24@comcast.net
  • 0
    Disguisted
    Looking for new service
12Next

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